{"id":13115,"date":"2025-10-01T14:02:48","date_gmt":"2025-10-01T05:02:48","guid":{"rendered":"https:\/\/m365jp.net\/?p=13115"},"modified":"2025-10-01T14:10:19","modified_gmt":"2025-10-01T05:10:19","slug":"mc1163119-dynamics-365-contact-center-c-tailor-proactive-engagements-with-configuration-options-2","status":"publish","type":"post","link":"https:\/\/m365jp.net\/index.php\/2025-10-01-mc1163119-dynamics-365-contact-center-c-tailor-proactive-engagements-with-configuration-options-2","title":{"rendered":"MC1163119 | Dynamics 365 Contact Center C Tailor proactive engagements with configuration options"},"content":{"rendered":"
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MC1163119 | Dynamics 365 Contact Center C Tailor proactive engagements with configuration options<\/th>\n<\/tr>\n<\/tbody>\n<\/table>\n
\n\n\n\n\n\n\n\n\n
Classification<\/th>\nstayInformed<\/td>\n<\/tr>\n
Last Updated<\/th>\n10\/01\/2025 04:03:19<\/td>\n<\/tr>\n
Start Time<\/th>\n10\/01\/2025 03:50:56<\/td>\n<\/tr>\n
End Time<\/th>\n11\/30\/2025 03:50:00<\/td>\n<\/tr>\n
Message Content<\/th>\nWe are announcing the ability to design proactive customer engagement workflows in Dynamics 365 Contact Center. This feature will reach general availability on October 31, 2025.<\/p>\n

How does this affect me? <\/b><\/p>\n

This feature allows Journey authors to define dynamic caller ID rules based on customer attributes, allowing each call to present a trusted and contextually relevant identity. Additionally, journeys can optionally reserve customer service representatives before call initiation, ensuring they’re prepared and available, reducing wait times and increasing first-call resolution. <\/p>\n

Enhancements to dial modes include a predictive dialer that automatically initiates calls based on agent availability and customer responsiveness. This dialer helps journey authors efficiently scale outreach across large customer segments. A preview timer gives service representatives a configurable window to review customer history before the call begins. <\/p>\n

What action do I need to take? <\/b><\/p>\n

This message is for awareness, and no action is required. <\/p>\n

If you would like more information on this feature, please visit Tailor proactive engagements with configuration options<\/a>.<\/td>\n<\/tr>\n

Machine Translation<\/th>\nDynamics 365 Contact Center \u3067\u30d7\u30ed\u30a2\u30af\u30c6\u30a3\u30d6\u306a\u5ba2\u30a8\u30f3\u30b2`\u30b8\u30e1\u30f3\u30c8 \u30ef`\u30af\u30d5\u30ed`\u3092O\u3059\u308bC\u80fd\u3092k\u8868\u3057\u307e\u3059\u3002\u3053\u306eC\u80fd\u306f\u30012025 \u5e74 10 \u6708 31 \u65e5\u306b\u4e00\u822c\u63d0\u4f9b\u3055\u308c\u307e\u3059\u3002<\/p>\n

\u3053\u308c\u306f\u79c1\u306b\u3069\u306e\u3088\u3046\u306a\u5f71\u3092\u4e0e\u3048\u307e\u3059\u304b? <\/b>
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\u30c0\u30a4\u30e4\u30eb \u30e2`\u30c9\u306eC\u80fd\u5316\u306b\u306f\u3001\u30a8`\u30b8\u30a7\u30f3\u30c8\u306e\u7a7a\u304d\u72b6r\u3068\u5ba2\u306e\u7b54\u6027\u306b\u57fa\u3065\u3044\u3066\u30b3`\u30eb\u3092\u81ea\u62e5\u819c\u788e_\u59cb\u3059\u308b\u4e88y\u30c0\u30a4\u30e4\u30e9\u304c\u542b\u307e\u308c\u307e\u3059\u3002\u3053\u306e\u30c0\u30a4\u30e4\u30e9`\u306f\u3001\u30b8\u30e3`\u30cb`\u4f5c\u6210\u8005\u304c\u5927\uffe5\u6691\u5ba2\u30bb\u30b0\u30e1\u30f3\u30c8\u5168\u4f53\u306b\u30a2\u30a6\u30c8\u30ea`\u30c1\u3092\u67ef\u5b9e\u819c\u3059\u308b\u306e\u306b\u5f79\u7acb\u3061\u307e\u3059\u3002\u30d7\u30ec\u30d3\u30e5` \u30bf\u30a4\u30de`\u306f\u3001\u30b3`\u30eb\u3092_\u59cb\u3059\u308b\u524d\u306b\u5ba2\u5c65s\u3092_J\u3059\u308b\u305f\u3081\u306eO\u5b9a\u53ef\u80fd\u306a\u30a6\u30a3\u30f3\u30c9\u30a6\u3092\u30b5`\u30d3\u30b9\u62c5\u5f53\u8005\u306b\u63d0\u4f9b\u3057\u307e\u3059\u3002 <\/p>\n

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MC1163119 | Dynamics 365 Contact Center C Tailor proactive engagements with configuration options Classificati […]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"class_list":["post-13115","post","type-post","status-publish","format-standard","hentry","category-uncategorized"],"_links":{"self":[{"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/posts\/13115","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/comments?post=13115"}],"version-history":[{"count":0,"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/posts\/13115\/revisions"}],"wp:attachment":[{"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/media?parent=13115"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/categories?post=13115"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/tags?post=13115"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}