{"id":13142,"date":"2025-10-02T07:01:21","date_gmt":"2025-10-01T22:01:21","guid":{"rendered":"https:\/\/m365jp.net\/?p=13142"},"modified":"2025-10-02T07:04:45","modified_gmt":"2025-10-01T22:04:45","slug":"mc1163735-dynamics-365-contact-center-select-a-representative-automatically-in-consult-to-queue","status":"publish","type":"post","link":"https:\/\/m365jp.net\/index.php\/2025-10-02-mc1163735-dynamics-365-contact-center-select-a-representative-automatically-in-consult-to-queue","title":{"rendered":"MC1163735 | Dynamics 365 Contact Center – Select a representative automatically in consult to queue"},"content":{"rendered":"
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MC1163735 | Dynamics 365 Contact Center – Select a representative automatically in consult to queue<\/th>\n<\/tr>\n<\/tbody>\n<\/table>\n
\n\n\n\n\n\n\n\n\n
Classification<\/th>\nstayInformed<\/td>\n<\/tr>\n
Last Updated<\/th>\n10\/01\/2025 21:56:52<\/td>\n<\/tr>\n
Start Time<\/th>\n10\/01\/2025 21:46:25<\/td>\n<\/tr>\n
End Time<\/th>\n11\/30\/2025 21:46:00<\/td>\n<\/tr>\n
Message Content<\/th>\nWe are announcing the ability to select a representative automatically in consult to queue in Dynamics 365 Contact Center. This feature will reach general availability on October 31, 2025.<\/p>\n

How does this affect me?<\/b>
When service representatives select a queue during the consult process, this feature automatically connects them to the best representative for consultation. This feature is helpful when service representatives aren’t sure how to find the appropriate representative to consult. The system finds the right subject matter expert (SME) based on the conversation context.<\/p>\n

What action do I need to take?<\/b>
This message is for awareness, and no action is required.<\/p>\n

If you would like more information on this feature, please visit Select a representative automatically in consult to queue<\/a>.<\/td>\n<\/tr>\n

Machine Translation<\/th>\nDynamics 365 Contact Center \u306e\u30ad\u30e5\u30fc\u3078\u306e\u76f8\u8ac7\u3067\u62c5\u5f53\u8005\u3092\u81ea\u52d5\u7684\u306b\u9078\u629e\u3059\u308b\u6a5f\u80fd\u3092\u767a\u8868\u3057\u307e\u3059\u3002\u3053\u306e\u6a5f\u80fd\u306f\u30012025 \u5e74 10 \u6708 31 \u65e5\u306b\u4e00\u822c\u63d0\u4f9b\u3055\u308c\u307e\u3059\u3002<\/p>\n

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MC1163735 | Dynamics 365 Contact Center – Select a representative automatically in consult to queue Clas […]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"class_list":["post-13142","post","type-post","status-publish","format-standard","hentry","category-uncategorized"],"_links":{"self":[{"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/posts\/13142","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/comments?post=13142"}],"version-history":[{"count":0,"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/posts\/13142\/revisions"}],"wp:attachment":[{"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/media?parent=13142"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/categories?post=13142"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/tags?post=13142"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}