{"id":13143,"date":"2025-10-02T07:01:32","date_gmt":"2025-10-01T22:01:32","guid":{"rendered":"https:\/\/m365jp.net\/?p=13143"},"modified":"2025-10-02T07:04:45","modified_gmt":"2025-10-01T22:04:45","slug":"mc1163732-dynamics-365-customer-service-c-automatically-restore-sessions-after-a-browser-refresh","status":"publish","type":"post","link":"https:\/\/m365jp.net\/index.php\/2025-10-02-mc1163732-dynamics-365-customer-service-c-automatically-restore-sessions-after-a-browser-refresh","title":{"rendered":"MC1163732 | Dynamics 365 Customer Service C Automatically restore sessions after a browser refresh"},"content":{"rendered":"<div class=\"postie-post\">\n<div>\n<hr>\n<table id=\"section\">\n<tbody>\n<tr>\n<th width=\"95%\">MC1163732 | Dynamics 365 Customer Service C Automatically restore sessions after a browser refresh<\/th>\n<\/tr>\n<\/tbody>\n<\/table>\n<hr>\n<table id=\"data\">\n<tbody>\n<tr>\n<th>Classification<\/th>\n<td>stayInformed<\/td>\n<\/tr>\n<tr>\n<th>Last Updated<\/th>\n<td>10\/01\/2025 21:45:11<\/td>\n<\/tr>\n<tr>\n<th>Start Time<\/th>\n<td>10\/01\/2025 21:39:44<\/td>\n<\/tr>\n<tr>\n<th>End Time<\/th>\n<td>11\/30\/2025 21:39:00<\/td>\n<\/tr>\n<tr>\n<th>Message Content<\/th>\n<td>We are announcing the ability to automatically restore sessions after a browser refresh in Dynamics 365 Customer Service. This feature will reach general availability on October 31, 2025.<\/p>\n<p>  <b>How does this affect me?<\/b><br \/>  With this feature update, sessions and tabs will reappear when a customer service representative refreshes their browser window(s) while in the Customer Service workspace.<\/p>\n<p>  In the new experience, the browser automatically restores the following items when it refreshes:  <\/p>\n<ul>\n<li>Entities, such as cases and accounts, and their application tabs.<\/li>\n<li>Focus to the last session or app tab that users viewed.<\/li>\n<li>After the user&#8217;s presence reloads, the browser restores conversations such as calls and chats.<\/li>\n<\/ul>\n<p>  <b>What action do I need to take?<\/b><br \/>  This message is for awareness, and no action is required.<\/p>\n<p>  If you would like more information on this feature, please visit the <a target=\"_blank\" href=\"https:\/\/aka.ms\/12092\">  Automatically restore sessions after a browser refresh<\/a> learn article.<\/td>\n<\/tr>\n<tr>\n<th>Machine Translation<\/th>\n<td>Dynamics 365 Customer Service \u306e\u30d6\u30e9\u30a6\u30b6`\u66f4\u65b0\u5f8c\u306b\u30bb\u30c3\u30b7\u30e7\u30f3\u3092\u81ea\u62e5\u819c\u5143\u3059\u308bC\u80fd\u3092k\u8868\u3057\u307e\u3059\u3002\u3053\u306eC\u80fd\u306f\u30012025 \u5e74 10 \u6708 31 \u65e5\u306b\u4e00\u822c\u63d0\u4f9b\u3055\u308c\u307e\u3059\u3002<\/p>\n<p>  <b>\u3053\u308c\u306f\u79c1\u306b\u3069\u306e\u3088\u3046\u306a\u5f71\u3092\u4e0e\u3048\u307e\u3059\u304b?<\/b><br \/>  \u3053\u306eC\u80fd\u66f4\u65b0\u306b\u3088\u308a\u3001\u5ba2\u30b5`\u30d3\u30b9\u62c5\u5f53\u8005\u304c\u5ba2\u30b5`\u30d3\u30b9 workspace \u3067\u30d6\u30e9\u30a6\u30b6` \u30a6\u30a3\u30f3\u30c9\u30a6\u3092\u66f4\u65b0\u3059\u308b\u3068\u3001\u30bb\u30c3\u30b7\u30e7\u30f3\u3068\u30bf\u30d6\u304c\u518d\u8868\u793a\u3055\u308c\u307e\u3059\u3002<\/p>\n<p>  \u65b0\u3057\u3044\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3067\u306f\u3001\u30d6\u30e9\u30a6\u30b6`\u306f\u66f4\u65b0r\u306b\u6b21\u306e\u76ee\u3092\u81ea\u62e5\u819c\u5143\u3057\u307e\u3059\u3002  <\/p>\n<ul>\n<li>\u30b5\u30dd`\u30c8\u6848\u4ef6\u3084\u53d6\u5f15\u5148\u4f01I\u306a\u3069\u306e\u30a8\u30f3\u30c6\u30a3\u30c6\u30a3\u3001\u304a\u3088\u3073\u305d\u308c\u3089\u306e\u30a2\u30d7\u30ea\u30b1`\u30b7\u30e7\u30f3\u30bf\u30d6\u3002<\/li>\n<li>\u30e6`\u30b6`\u304c\u6700\u5f8c\u306b\u8868\u793a\u3057\u305f\u30bb\u30c3\u30b7\u30e7\u30f3\u307e\u305f\u306f\u30a2\u30d7\u30ea\u306e\u30bf\u30d6\u306b\u30d5\u30a9`\u30ab\u30b9\u3057\u307e\u3059\u3002<\/li>\n<li>\u30e6`\u30b6`\u306e\u30d7\u30ec\u30bc\u30f3\u30b9\u304c\u30ea\u30ed`\u30c9\u3055\u308c\u308b\u3068\u3001\u30d6\u30e9\u30a6\u30b6`\u306f\u901a\u3084\u30c1\u30e3\u30c3\u30c8\u306a\u3069\u306e\u4f1a\u3092\u5143\u3057\u307e\u3059\u3002<\/li>\n<\/ul>\n<p>  <b>\u3069\u306e\u3088\u3046\u306a\u30a2\u30af\u30b7\u30e7\u30f3\u3092g\u884c\u3059\u308b\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u304b?<\/b><br \/>  \u3053\u306e\u30e1\u30c3\u30bb`\u30b8\u306fJR\u306e\u305f\u3081\u306e\u3082\u306e\u3067\u3042\u308a\u3001\u30a2\u30af\u30b7\u30e7\u30f3\u306f\u5fc5\u8981\u3042\u308a\u307e\u305b\u3093\u3002<\/p>\n<p>  \u3053\u306eC\u80fd\u306e\u306b\u3064\u3044\u3066\u306f\u3001\u300c <a target=\"_blank\" href=\"https:\/\/aka.ms\/12092\">\u30d6\u30e9\u30a6\u30b6`\u306e\u66f4\u65b0\u5f8c\u306b\u30bb\u30c3\u30b7\u30e7\u30f3\u3092\u81ea\u62e5\u819c\u5143\u3059\u308b\u300d<\/a> \u306e\u4e8b\u3092\u53c2\u7167\u3057\u3066\u304f\u3060\u3055\u3044\u3002<\/td>\n<\/tr>\n<\/tbody>\n<\/table><\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>MC1163732 | Dynamics 365 Customer Service C Automatically restore sessions after a browser refresh Classificat 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