{"id":13145,"date":"2025-10-02T07:01:53","date_gmt":"2025-10-01T22:01:53","guid":{"rendered":"https:\/\/m365jp.net\/?p=13145"},"modified":"2025-10-02T07:04:46","modified_gmt":"2025-10-01T22:04:46","slug":"mc1163730-dynamics-365-contact-center-c-monitor-work-item-representative-lifecycle-in-application-insights","status":"publish","type":"post","link":"https:\/\/m365jp.net\/index.php\/2025-10-02-mc1163730-dynamics-365-contact-center-c-monitor-work-item-representative-lifecycle-in-application-insights","title":{"rendered":"MC1163730 | Dynamics 365 Contact Center C Monitor work item, representative lifecycle in Application Insights"},"content":{"rendered":"
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MC1163730 | Dynamics 365 Contact Center C Monitor work item, representative lifecycle in Application Insights<\/th>\n<\/tr>\n<\/tbody>\n<\/table>\n
\n\n\n\n\n\n\n\n\n
Classification<\/th>\nstayInformed<\/td>\n<\/tr>\n
Last Updated<\/th>\n10\/01\/2025 21:36:14<\/td>\n<\/tr>\n
Start Time<\/th>\n10\/01\/2025 21:35:35<\/td>\n<\/tr>\n
End Time<\/th>\n11\/30\/2025 21:35:00<\/td>\n<\/tr>\n
Message Content<\/th>\nWe are announcing the ability to monitor the lifecycle of a work item through Application Insights in Dynamics 365 Contact Center. This feature will reach general availability on October 31, 2025.<\/p>\n

How does this affect me?<\/b>
This feature enables you to access diagnostic telemetry for the full lifecycle of a conversation through Application Insights, allowing you to troubleshoot runtime issues more effectively with end-to-end data.<\/p>\n

Telemetry spans voice, messaging, and record routing channels. The key conversation stages covered are initialization, self-service, routing, representative engagement, and conversation end.<\/p>\n

What action do I need to take?<\/b>
This message is for awareness, and no action is required.<\/p>\n

If you would like more information on this feature, please visit the Monitor work item, representative lifecycle in Application Insights<\/a> article.<\/td>\n<\/tr>\n

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MC1163730 | Dynamics 365 Contact Center C Monitor work item, representative lifecycle in Application Insights […]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"class_list":["post-13145","post","type-post","status-publish","format-standard","hentry","category-uncategorized"],"_links":{"self":[{"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/posts\/13145","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/comments?post=13145"}],"version-history":[{"count":0,"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/posts\/13145\/revisions"}],"wp:attachment":[{"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/media?parent=13145"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/categories?post=13145"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/tags?post=13145"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}