{"id":13161,"date":"2025-10-02T08:03:50","date_gmt":"2025-10-01T23:03:50","guid":{"rendered":"https:\/\/m365jp.net\/?p=13161"},"modified":"2025-10-02T08:07:53","modified_gmt":"2025-10-01T23:07:53","slug":"mc1163741-dynamics-365-contact-center-place-a-consulting-representative-on-hold-in-a-call","status":"publish","type":"post","link":"https:\/\/m365jp.net\/index.php\/2025-10-02-mc1163741-dynamics-365-contact-center-place-a-consulting-representative-on-hold-in-a-call","title":{"rendered":"MC1163741 | Dynamics 365 Contact Center &#8211; Place a consulting representative on hold in a call"},"content":{"rendered":"<div class=\"postie-post\">\n<div>\n<hr>\n<table id=\"section\">\n<tbody>\n<tr>\n<th width=\"95%\">MC1163741 | Dynamics 365 Contact Center &#8211; Place a consulting representative on hold in a call<\/th>\n<\/tr>\n<\/tbody>\n<\/table>\n<hr>\n<table id=\"data\">\n<tbody>\n<tr>\n<th>Classification<\/th>\n<td>stayInformed<\/td>\n<\/tr>\n<tr>\n<th>Last Updated<\/th>\n<td>10\/01\/2025 22:06:11<\/td>\n<\/tr>\n<tr>\n<th>Start Time<\/th>\n<td>10\/01\/2025 22:05:44<\/td>\n<\/tr>\n<tr>\n<th>End Time<\/th>\n<td>11\/30\/2025 22:05:00<\/td>\n<\/tr>\n<tr>\n<th>Message Content<\/th>\n<td>We are announcing the ability to place a consulting representative on hold in a call in Dynamics 365 Contact Center. This feature will reach general availability on October 31, 2025.<\/p>\n<p>  <b>How does this affect me?<\/b><br \/>  With this feature, customer service representatives can now place other representatives who are consulting on a call on hold so they can talk to the customer while the consult session is ongoing.<\/p>\n<p>  Key benefits include:  <\/p>\n<ul>\n<li>Enables confidential customer conversations while preserving access to consulting expertise.<\/li>\n<li>Eliminates the need to terminate and restart consult sessions for private discussions.<\/li>\n<li>Maintains seamless workflow continuity for representatives handling escalated cases.<\/li>\n<\/ul>\n<p>  <b>What action do I need to take?<\/b><br \/>  This message is for awareness, and no action is required.<\/p>\n<p>  If you would like more information on this feature, please visit <a target=\"_blank\" href=\"https:\/\/aka.ms\/12094\">  Place a consulting representative on hold in a call<\/a>.<\/td>\n<\/tr>\n<tr>\n<th>Machine Translation<\/th>\n<td>Dynamics 365 Contact Center \u306e\u901a\u8a71\u3067\u30b3\u30f3\u30b5\u30eb\u30c6\u30a3\u30f3\u30b0\u62c5\u5f53\u8005\u3092\u4fdd\u7559\u306b\u3059\u308b\u6a5f\u80fd\u3092\u767a\u8868\u3057\u307e\u3059\u3002\u3053\u306e\u6a5f\u80fd\u306f\u30012025 \u5e74 10 \u6708 31 \u65e5\u306b\u4e00\u822c\u63d0\u4f9b\u3055\u308c\u307e\u3059\u3002<\/p>\n<p>  <b>\u3053\u308c\u306f\u79c1\u306b\u3069\u306e\u3088\u3046\u306a\u5f71\u97ff\u3092\u4e0e\u3048\u307e\u3059\u304b?<\/b><br \/>  \u3053\u306e\u6a5f\u80fd\u306b\u3088\u308a\u3001\u30ab\u30b9\u30bf\u30de\u30fc \u30b5\u30fc\u30d3\u30b9\u62c5\u5f53\u8005\u306f\u3001\u30b3\u30f3\u30b5\u30eb\u30c6\u30a3\u30f3\u30b0 \u30bb\u30c3\u30b7\u30e7\u30f3\u306e\u9032\u884c\u4e2d\u306b\u9867\u5ba2\u3068\u8a71\u3059\u3053\u3068\u304c\u3067\u304d\u308b\u3088\u3046\u306b\u3001\u901a\u8a71\u3067\u30b3\u30f3\u30b5\u30eb\u30c6\u30a3\u30f3\u30b0\u3057\u3066\u3044\u308b\u4ed6\u306e\u62c5\u5f53\u8005\u3092\u4fdd\u7559\u306b\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p>\n<p>  \u4e3b\u306a\u5229\u70b9\u306f\u6b21\u306e\u3068\u304a\u308a\u3067\u3059\u3002  <\/p>\n<ul>\n<li>\u30b3\u30f3\u30b5\u30eb\u30c6\u30a3\u30f3\u30b0\u306e\u5c02\u9580\u77e5\u8b58\u3078\u306e\u30a2\u30af\u30bb\u30b9\u3092\u7dad\u6301\u3057\u306a\u304c\u3089\u3001\u6a5f\u5bc6\u6027\u306e\u9ad8\u3044\u9867\u5ba2\u3068\u306e\u4f1a\u8a71\u3092\u53ef\u80fd\u306b\u3057\u307e\u3059\u3002<\/li>\n<li>\u30d7\u30e9\u30a4\u30d9\u30fc\u30c8\u306a\u30c7\u30a3\u30b9\u30ab\u30c3\u30b7\u30e7\u30f3\u306e\u305f\u3081\u306b\u30b3\u30f3\u30b5\u30eb\u30c8\u30bb\u30c3\u30b7\u30e7\u30f3\u3092\u7d42\u4e86\u3057\u3066\u518d\u958b\u3059\u308b\u5fc5\u8981\u304c\u306a\u304f\u306a\u308a\u307e\u3059\u3002<\/li>\n<li>\u30a8\u30b9\u30ab\u30ec\u30fc\u30b7\u30e7\u30f3\u3055\u308c\u305f\u30b1\u30fc\u30b9\u3092\u51e6\u7406\u3059\u308b\u62c5\u5f53\u8005\u306e\u30b7\u30fc\u30e0\u30ec\u30b9\u306a\u30ef\u30fc\u30af\u30d5\u30ed\u30fc\u306e\u7d99\u7d9a\u6027\u3092\u7dad\u6301\u3057\u307e\u3059\u3002<\/li>\n<\/ul>\n<p>  <b>\u3069\u306e\u3088\u3046\u306a\u30a2\u30af\u30b7\u30e7\u30f3\u3092\u5b9f\u884c\u3059\u308b\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u304b?<\/b><br \/>  \u3053\u306e\u30e1\u30c3\u30bb\u30fc\u30b8\u306f\u8a8d\u8b58\u306e\u305f\u3081\u306e\u3082\u306e\u3067\u3042\u308a\u3001\u30a2\u30af\u30b7\u30e7\u30f3\u306f\u5fc5\u8981\u3042\u308a\u307e\u305b\u3093\u3002<\/p>\n<p>  \u3053\u306e\u6a5f\u80fd\u306e\u8a73\u7d30\u306b\u3064\u3044\u3066\u306f\u3001\u300c <a target=\"_blank\" href=\"https:\/\/aka.ms\/12094\">\u30b3\u30f3\u30b5\u30eb\u30c6\u30a3\u30f3\u30b0\u62c5\u5f53\u8005\u3092\u901a\u8a71\u3067\u4fdd\u7559\u306b\u3059\u308b<\/a>\u300d\u3092\u53c2\u7167\u3057\u3066\u304f\u3060\u3055\u3044\u3002<\/td>\n<\/tr>\n<\/tbody>\n<\/table><\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>MC1163741 | Dynamics 365 Contact Center &#8211; Place a consulting representative on hold in a call Classifica [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"class_list":["post-13161","post","type-post","status-publish","format-standard","hentry","category-uncategorized"],"_links":{"self":[{"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/posts\/13161","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/comments?post=13161"}],"version-history":[{"count":0,"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/posts\/13161\/revisions"}],"wp:attachment":[{"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/media?parent=13161"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/categories?post=13161"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/tags?post=13161"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}