{"id":13162,"date":"2025-10-02T09:01:09","date_gmt":"2025-10-02T00:01:09","guid":{"rendered":"https:\/\/m365jp.net\/?p=13162"},"modified":"2025-10-02T09:15:35","modified_gmt":"2025-10-02T00:15:35","slug":"mc1163796-dynamics-365-contact-center-use-feedback-agent-in-chat-and-digital-channels","status":"publish","type":"post","link":"https:\/\/m365jp.net\/index.php\/2025-10-02-mc1163796-dynamics-365-contact-center-use-feedback-agent-in-chat-and-digital-channels","title":{"rendered":"MC1163796 | Dynamics 365 Contact Center – Use feedback agent in chat and digital channels"},"content":{"rendered":"
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MC1163796 | Dynamics 365 Contact Center – Use feedback agent in chat and digital channels<\/th>\n<\/tr>\n<\/tbody>\n<\/table>\n
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Classification<\/th>\nstayInformed<\/td>\n<\/tr>\n
Last Updated<\/th>\n10\/01\/2025 23:57:48<\/td>\n<\/tr>\n
Start Time<\/th>\n10\/01\/2025 23:52:02<\/td>\n<\/tr>\n
End Time<\/th>\n11\/30\/2025 23:52:00<\/td>\n<\/tr>\n
Message Content<\/th>\nWe are announcing the ability to configure feedback surveys for the chat and digital channels using Copilot Studio to create and manage surveys that go out to the customers after a conversation ends in Dynamics 365 Contact Center. This feature will reach general availability on October 31, 2025.<\/p>\n

How does this affect me?<\/b>
This feature includes the following key capabilities: <\/p>\n

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  • Enhanced and optimized survey runtime experience for performance and usability.<\/li>\n
  • Integration with live chat workflows, making sure that the entire feedback experience remains within the same chat window, eliminating the need to redirect users.<\/li>\n
  • Configuration and enabling of the survey agents in Copilot Service admin center. You must publish the survey agents in Copilot Studio before adding them to workstreams.<\/li>\n
  • Customization of the surveys in Copilot Studio visual editor, where you define questions and branching logic.<\/li>\n<\/ul>\n

    The survey becomes a part of the runtime behavior. The system automatically triggers the configured survey for the customers at the end of the conversation.<\/p>\n

    What action do I need to take?<\/b>
    This message is for awareness, and no action is required.<\/p>\n

    If you would like more information on this feature, please visit Configure feedback surveys using Copilot Studio (preview)<\/a>.<\/td>\n<\/tr>\n

Machine Translation<\/th>\nCopilot Studio \u3092\u4f7f\u7528\u3057\u3066\u30c1\u30e3\u30c3\u30c8\u304a\u3088\u3073\u30c7\u30b8\u30bf\u30eb \u30c1\u30e3\u30cd\u30eb\u306e\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u8abf\u67fb\u3092\u69cb\u6210\u3057\u3001Dynamics 365 Contact Center \u3067\u4f1a\u8a71\u304c\u7d42\u4e86\u3057\u305f\u5f8c\u306b\u9867\u5ba2\u306b\u9001\u4fe1\u3055\u308c\u308b\u8abf\u67fb\u3092\u4f5c\u6210\u304a\u3088\u3073\u7ba1\u7406\u3059\u308b\u6a5f\u80fd\u3092\u767a\u8868\u3057\u307e\u3059\u3002\u3053\u306e\u6a5f\u80fd\u306f\u30012025 \u5e74 10 \u6708 31 \u65e5\u306b\u4e00\u822c\u63d0\u4f9b\u3055\u308c\u307e\u3059\u3002<\/p>\n

\u3053\u308c\u306f\u79c1\u306b\u3069\u306e\u3088\u3046\u306a\u5f71\u97ff\u3092\u4e0e\u3048\u307e\u3059\u304b?<\/b>
\u3053\u306e\u6a5f\u80fd\u306b\u306f\u3001\u6b21\u306e\u4e3b\u8981\u306a\u6a5f\u80fd\u304c\u542b\u307e\u308c\u3066\u3044\u307e\u3059\u3002 <\/p>\n