{"id":13165,"date":"2025-10-02T09:01:42","date_gmt":"2025-10-02T00:01:42","guid":{"rendered":"https:\/\/m365jp.net\/?p=13165"},"modified":"2025-10-02T09:15:36","modified_gmt":"2025-10-02T00:15:36","slug":"mc1163779-dynamics-365-contact-center-automate-voice-calls-with-customer-intent-agent","status":"publish","type":"post","link":"https:\/\/m365jp.net\/index.php\/2025-10-02-mc1163779-dynamics-365-contact-center-automate-voice-calls-with-customer-intent-agent","title":{"rendered":"MC1163779 | Dynamics 365 Contact Center &#8211; Automate voice calls with Customer Intent Agent"},"content":{"rendered":"<div class=\"postie-post\">\n<div>\n<hr>\n<table id=\"section\">\n<tbody>\n<tr>\n<th width=\"95%\">MC1163779 | Dynamics 365 Contact Center &#8211; Automate voice calls with Customer Intent Agent<\/th>\n<\/tr>\n<\/tbody>\n<\/table>\n<hr>\n<table id=\"data\">\n<tbody>\n<tr>\n<th>Classification<\/th>\n<td>stayInformed<\/td>\n<\/tr>\n<tr>\n<th>Last Updated<\/th>\n<td>10\/01\/2025 23:08:40<\/td>\n<\/tr>\n<tr>\n<th>Start Time<\/th>\n<td>10\/01\/2025 23:05:31<\/td>\n<\/tr>\n<tr>\n<th>End Time<\/th>\n<td>11\/30\/2025 23:05:00<\/td>\n<\/tr>\n<tr>\n<th>Message Content<\/th>\n<td>We are announcing the ability to automate voice calls with Customer Intent Agent in Dynamics 365 Contact Center. This feature will reach general availability on October 31, 2025.<\/p>\n<p>  <b>How does this affect me?<\/b><br \/>  Admins will be able to utilize the Customer Intent Agent to automate customer interactions on voice channels with natural human-like conversation and identify caller intent. These capabilities include:  <\/p>\n<ul>\n<li>Navigating voice conversations naturally and escalate calls to a service representative as needed.<\/li>\n<li>Conversing with customers to accurately identify their issues, gather information needed from the customer, and offer suggestions and solutions.<\/li>\n<\/ul>\n<p>  <b>What action do I need to take?<\/b><br \/>  This message is for awareness, and no action is required.<\/td>\n<\/tr>\n<tr>\n<th>Machine Translation<\/th>\n<td>Dynamics 365 Contact Center \u306e Customer Intent Agent \u3092\u4f7f\u7528\u3057\u3066\u97f3\u58f0\u901a\u8a71\u3092\u81ea\u52d5\u5316\u3059\u308b\u6a5f\u80fd\u3092\u767a\u8868\u3057\u307e\u3059\u3002\u3053\u306e\u6a5f\u80fd\u306f\u30012025 \u5e74 10 \u6708 31 \u65e5\u306b\u4e00\u822c\u63d0\u4f9b\u3055\u308c\u307e\u3059\u3002<\/p>\n<p>  <b>\u3053\u308c\u306f\u79c1\u306b\u3069\u306e\u3088\u3046\u306a\u5f71\u97ff\u3092\u4e0e\u3048\u307e\u3059\u304b?<\/b><br \/>  \u7ba1\u7406\u8005\u306f\u3001\u9867\u5ba2\u30a4\u30f3\u30c6\u30f3\u30c8\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u3092\u5229\u7528\u3057\u3066\u3001\u81ea\u7136\u306a\u4eba\u9593\u306e\u3088\u3046\u306a\u4f1a\u8a71\u3067\u97f3\u58f0\u30c1\u30e3\u30cd\u30eb\u3067\u306e\u9867\u5ba2\u3068\u306e\u3084\u308a\u53d6\u308a\u3092\u81ea\u52d5\u5316\u3057\u3001\u767a\u4fe1\u8005\u306e\u610f\u56f3\u3092\u7279\u5b9a\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3059\u3002\u3053\u308c\u3089\u306e\u6a5f\u80fd\u306b\u306f\u6b21\u306e\u3082\u306e\u304c\u542b\u307e\u308c\u307e\u3059\u3002  <\/p>\n<ul>\n<li>\u97f3\u58f0\u4f1a\u8a71\u3092\u81ea\u7136\u306b\u30ca\u30d3\u30b2\u30fc\u30c8\u3057\u3001\u5fc5\u8981\u306b\u5fdc\u3058\u3066\u30b5\u30fc\u30d3\u30b9\u62c5\u5f53\u8005\u306b\u901a\u8a71\u3092\u30a8\u30b9\u30ab\u30ec\u30fc\u30b7\u30e7\u30f3\u3057\u307e\u3059\u3002<\/li>\n<li>\u9867\u5ba2\u3068\u5bfe\u8a71\u3057\u3066\u3001\u9867\u5ba2\u306e\u554f\u984c\u3092\u6b63\u78ba\u306b\u7279\u5b9a\u3057\u3001\u9867\u5ba2\u304b\u3089\u5fc5\u8981\u306a\u60c5\u5831\u3092\u53ce\u96c6\u3057\u3001\u63d0\u6848\u3068\u89e3\u6c7a\u7b56\u3092\u63d0\u4f9b\u3057\u307e\u3059\u3002<\/li>\n<\/ul>\n<p>  <b>\u3069\u306e\u3088\u3046\u306a\u30a2\u30af\u30b7\u30e7\u30f3\u3092\u5b9f\u884c\u3059\u308b\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u304b?<\/b><br \/>  \u3053\u306e\u30e1\u30c3\u30bb\u30fc\u30b8\u306f\u8a8d\u8b58\u306e\u305f\u3081\u306e\u3082\u306e\u3067\u3042\u308a\u3001\u30a2\u30af\u30b7\u30e7\u30f3\u306f\u5fc5\u8981\u3042\u308a\u307e\u305b\u3093\u3002<\/td>\n<\/tr>\n<\/tbody>\n<\/table><\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>MC1163779 | Dynamics 365 Contact Center &#8211; Automate voice calls with Customer Intent Agent Classification [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"class_list":["post-13165","post","type-post","status-publish","format-standard","hentry","category-uncategorized"],"_links":{"self":[{"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/posts\/13165","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/comments?post=13165"}],"version-history":[{"count":0,"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/posts\/13165\/revisions"}],"wp:attachment":[{"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/media?parent=13165"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/categories?post=13165"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/tags?post=13165"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}