{"id":1319,"date":"2023-04-28T05:01:01","date_gmt":"2023-04-27T20:01:01","guid":{"rendered":"https:\/\/m365jp.xyz\/?p=1319"},"modified":"2023-04-28T05:11:59","modified_gmt":"2023-04-27T20:11:59","slug":"servicerestored-mo545600-microsoft-365-suite-some-users-were-unable-to-use-the-search-functionality-in-multiple-microsoft-365-services","status":"publish","type":"post","link":"https:\/\/m365jp.net\/index.php\/2023-04-28-servicerestored-mo545600-microsoft-365-suite-some-users-were-unable-to-use-the-search-functionality-in-multiple-microsoft-365-services","title":{"rendered":"[serviceRestored] MO545600 | Microsoft 365 suite | Some users were unable to use the search functionality in multiple Microsoft 365 services"},"content":{"rendered":"
\n
\n
\n\n\n\n
MO545600 | Microsoft 365 suite | Some users were unable to use the search functionality in multiple Microsoft 365 services<\/th>\n<\/tr>\n<\/tbody>\n<\/table>\n
\n\n\n\n\n\n\n\n\n\n\n
Status<\/th>\nserviceRestored<\/td>\n<\/tr>\n
Classification<\/th>\nincident<\/td>\n<\/tr>\n
User Impact<\/th>\nUsers were unable to access search functionality in multiple Microsoft 365 services.<\/td>\n<\/tr>\n
Last Updated<\/th>\n04\/27\/2023 19:22:16<\/td>\n<\/tr>\n
Start Time<\/th>\n04\/24\/2023 07:00:00<\/td>\n<\/tr>\n
End Time<\/th>\n04\/25\/2023 01:00:00<\/td>\n<\/tr>\n
Latest Message<\/th>\nTitle: Some users were unable to use the search functionality in multiple Microsoft 365 services<\/p>\n

User impact: Users were unable to access search functionality in multiple Microsoft 365 services.<\/p>\n

More info: Users were previously unable to access search functions within Microsoft 365 services, including but not limited to:
– Microsoft Teams
– SharePoint Online
– Outlook desktop and web<\/p>\n

Final status: We have identified and fixed the underlying issue which resulted in this severe impact to users and confirmed that it is no longer occurring within the originally impacted Microsoft 365 services. We’ve confirmed a rare secondary impact behavior in which users may receive incomplete returns from search queries. This issue is a result of functional issues within the search index encountered during search query requests and impacts approximately one percent of user queries.<\/p>\n

We’re continuing our previously described course of action to finalize a valid fix for this issue; however, any fix for this issue will require a detailed and time-intensive process to ensure proper service performance is maintained at current levels for the duration of the repair. We will provide ongoing SHD updates during this period, which will be provided through a separate notification.<\/p>\n

Scope of impact: The original impact from this event would have affected any user in our worldwide production environment when their search query request was processed through the affected infrastructure. We\u2019ve confirmed that this issue did not impact customers within our Government Cloud environments.<\/p>\n

Start time: Monday, April 24, 2023, at 7:00 AM UTC<\/p>\n

Root cause: A recent service change inadvertently caused an encoding mismatch between the crawler and query return service, causing search query failures for users within Microsoft Teams, SharePoint Online, and Outlook desktop\/web clients.<\/p>\n

End time: Tuesday, April 25, 2023, at 1:00 AM UTC<\/p>\n

We will publish a preliminary Post-Incident Report within two business days, and a final version within five business days following resolution of the additional impact.<\/td>\n<\/tr>\n

Machine Translation<\/th>\n\u30bf\u30a4\u30c8\u30eb: \u4e00\u90e8\u306e\u30e6\u30fc\u30b6\u30fc\u306f\u3001\u8907\u6570\u306e Microsoft 365 \u30b5\u30fc\u30d3\u30b9\u3067\u691c\u7d22\u6a5f\u80fd\u3092\u4f7f\u7528\u3067\u304d\u307e\u305b\u3093\u3067\u3057\u305f<\/p>\n

\u30e6\u30fc\u30b6\u30fc\u3078\u306e\u5f71\u97ff: \u30e6\u30fc\u30b6\u30fc\u304c\u8907\u6570\u306e Microsoft 365 \u30b5\u30fc\u30d3\u30b9\u306e\u691c\u7d22\u6a5f\u80fd\u306b\u30a2\u30af\u30bb\u30b9\u3067\u304d\u307e\u305b\u3093\u3067\u3057\u305f\u3002<\/p>\n

\u8a73\u7d30\u60c5\u5831: \u30e6\u30fc\u30b6\u30fc\u306f\u4ee5\u524d\u3001Microsoft 365 \u30b5\u30fc\u30d3\u30b9\u5185\u306e\u691c\u7d22\u6a5f\u80fd\u306b\u30a2\u30af\u30bb\u30b9\u3067\u304d\u307e\u305b\u3093\u3067\u3057\u305f\u3002
-Microsoft Teams
– SharePoint Online
– Outlook\u30c7\u30b9\u30af\u30c8\u30c3\u30d7\u3068\u30a6\u30a7\u30d6<\/p>\n

\u6700\u7d42\u72b6\u614b: \u30e6\u30fc\u30b6\u30fc\u306b\u3053\u306e\u6df1\u523b\u306a\u5f71\u97ff\u3092\u4e0e\u3048\u308b\u6839\u672c\u7684\u306a\u554f\u984c\u3092\u7279\u5b9a\u3057\u3066\u4fee\u6b63\u3057\u3001\u6700\u521d\u306b\u5f71\u97ff\u3092\u53d7\u3051\u305f Microsoft 365 \u30b5\u30fc\u30d3\u30b9\u5185\u3067\u767a\u751f\u3057\u306a\u304f\u306a\u3063\u305f\u3053\u3068\u3092\u78ba\u8a8d\u3057\u307e\u3057\u305f\u3002\u30e6\u30fc\u30b6\u30fc\u304c\u691c\u7d22\u30af\u30a8\u30ea\u304b\u3089\u4e0d\u5b8c\u5168\u306a\u30ea\u30bf\u30fc\u30f3\u3092\u53d7\u3051\u53d6\u308b\u53ef\u80fd\u6027\u304c\u3042\u308b\u307e\u308c\u306a\u4e8c\u6b21\u7684\u306a\u5f71\u97ff\u306e\u52d5\u4f5c\u3092\u78ba\u8a8d\u3057\u307e\u3057\u305f\u3002\u3053\u306e\u554f\u984c\u306f\u3001\u691c\u7d22\u30af\u30a8\u30ea\u8981\u6c42\u4e2d\u306b\u767a\u751f\u3057\u305f\u691c\u7d22\u30a4\u30f3\u30c7\u30c3\u30af\u30b9\u5185\u306e\u6a5f\u80fd\u4e0a\u306e\u554f\u984c\u306e\u7d50\u679c\u3067\u3042\u308a\u3001\u30e6\u30fc\u30b6\u30fc \u30af\u30a8\u30ea\u306e\u7d04 1% \u306b\u5f71\u97ff\u3057\u307e\u3059\u3002<\/p>\n

\u3053\u306e\u554f\u984c\u306e\u6709\u52b9\u306a\u4fee\u6b63\u3092\u5b8c\u4e86\u3059\u308b\u305f\u3081\u306b\u3001\u524d\u8ff0\u306e\u4e00\u9023\u306e\u30a2\u30af\u30b7\u30e7\u30f3\u3092\u7d99\u7d9a\u3057\u3066\u3044\u307e\u3059\u3002\u305f\u3060\u3057\u3001\u3053\u306e\u554f\u984c\u3092\u4fee\u6b63\u3059\u308b\u306b\u306f\u3001\u4fee\u5fa9\u671f\u9593\u4e2d\u3001\u9069\u5207\u306a\u30b5\u30fc\u30d3\u30b9\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u304c\u73fe\u5728\u306e\u30ec\u30d9\u30eb\u306b\u7dad\u6301\u3055\u308c\u308b\u3088\u3046\u306b\u3001\u8a73\u7d30\u3067\u6642\u9593\u306e\u304b\u304b\u308b\u30d7\u30ed\u30bb\u30b9\u304c\u5fc5\u8981\u306b\u306a\u308a\u307e\u3059\u3002\u3053\u306e\u671f\u9593\u4e2d\u3001SHD\u306e\u7d99\u7d9a\u7684\u306a\u66f4\u65b0\u3092\u63d0\u4f9b\u3057\u3001\u5225\u306e\u901a\u77e5\u3092\u901a\u3058\u3066\u63d0\u4f9b\u3055\u308c\u307e\u3059\u3002<\/p>\n

\u5f71\u97ff\u306e\u7bc4\u56f2: \u3053\u306e\u30a4\u30d9\u30f3\u30c8\u306b\u3088\u308b\u5143\u306e\u5f71\u97ff\u306f\u3001\u691c\u7d22\u30af\u30a8\u30ea\u8981\u6c42\u304c\u5f71\u97ff\u3092\u53d7\u3051\u308b\u30a4\u30f3\u30d5\u30e9\u30b9\u30c8\u30e9\u30af\u30c1\u30e3\u3092\u4ecb\u3057\u3066\u51e6\u7406\u3055\u308c\u305f\u3068\u304d\u306b\u3001\u4e16\u754c\u4e2d\u306e\u904b\u7528\u74b0\u5883\u306e\u3059\u3079\u3066\u306e\u30e6\u30fc\u30b6\u30fc\u306b\u5f71\u97ff\u3092\u4e0e\u3048\u307e\u3057\u305f\u3002\u3053\u306e\u554f\u984c\u306f\u3001\u653f\u5e9c\u6a5f\u95a2\u5411\u3051\u30af\u30e9\u30a6\u30c9\u74b0\u5883\u5185\u306e\u304a\u5ba2\u69d8\u306b\u5f71\u97ff\u3092\u4e0e\u3048\u306a\u3044\u3053\u3068\u3092\u78ba\u8a8d\u3057\u307e\u3057\u305f\u3002<\/p>\n

\u958b\u59cb\u6642\u9593: 24\u5e742023\u67087\u65e5\u6708\u66dc\u65e5\u5348\u524d00\u6642UTC<\/p>\n

\u6839\u672c\u539f\u56e0: \u6700\u8fd1\u306e\u30b5\u30fc\u30d3\u30b9\u306e\u5909\u66f4\u306b\u3088\u308a\u3001\u30af\u30ed\u30fc\u30e9\u30fc\u3068\u30af\u30a8\u30ea\u623b\u308a\u30b5\u30fc\u30d3\u30b9\u306e\u9593\u3067\u30a8\u30f3\u30b3\u30fc\u30c9\u306e\u4e0d\u4e00\u81f4\u304c\u8aa4\u3063\u3066\u767a\u751f\u3057\u3001Microsoft Teams\u3001SharePoint Online\u3001\u304a\u3088\u3073 Outlook \u30c7\u30b9\u30af\u30c8\u30c3\u30d7\/Web \u30af\u30e9\u30a4\u30a2\u30f3\u30c8\u5185\u306e\u30e6\u30fc\u30b6\u30fc\u306e\u691c\u7d22\u30af\u30a8\u30ea\u304c\u5931\u6557\u3057\u307e\u3057\u305f\u3002<\/p>\n

\u7d42\u4e86\u6642\u523b: 2023 \u5e74 4 \u6708 25 \u65e5\u706b\u66dc\u65e5\u5348\u524d 1:00 UTC<\/p>\n

\u30a4\u30f3\u30b7\u30c7\u30f3\u30c8\u5f8c\u306e\u66ab\u5b9a\u30ec\u30dd\u30fc\u30c8\u306f 2 \u55b6\u696d\u65e5\u4ee5\u5185\u306b\u516c\u958b\u3055\u308c\u3001\u6700\u7d42\u7248\u306f\u8ffd\u52a0\u306e\u5f71\u97ff\u306e\u89e3\u6c7a\u5f8c 5 \u55b6\u696d\u65e5\u4ee5\u5185\u306b\u516c\u958b\u3055\u308c\u307e\u3059\u3002<\/td>\n<\/tr>\n<\/tbody>\n<\/table><\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"

MO545600 | Microsoft 365 suite | Some users were unable to use the search functionality in multiple Microsoft […]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"class_list":["post-1319","post","type-post","status-publish","format-standard","hentry","category-uncategorized"],"_links":{"self":[{"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/posts\/1319","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/comments?post=1319"}],"version-history":[{"count":0,"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/posts\/1319\/revisions"}],"wp:attachment":[{"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/media?parent=1319"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/categories?post=1319"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/tags?post=1319"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}