{"id":13238,"date":"2025-10-09T02:01:22","date_gmt":"2025-10-08T17:01:22","guid":{"rendered":"https:\/\/m365jp.net\/?p=13238"},"modified":"2025-10-09T02:06:58","modified_gmt":"2025-10-08T17:06:58","slug":"mc1168097-dynamics-365-contact-center-c-use-intent-to-consult-with-a-user","status":"publish","type":"post","link":"https:\/\/m365jp.net\/index.php\/2025-10-09-mc1168097-dynamics-365-contact-center-c-use-intent-to-consult-with-a-user","title":{"rendered":"MC1168097 | Dynamics 365 Contact Center C Use intent to consult with a user"},"content":{"rendered":"<div class=\"postie-post\">\n<div>\n<hr>\n<table id=\"section\">\n<tbody>\n<tr>\n<th width=\"95%\">MC1168097 | Dynamics 365 Contact Center C Use intent to consult with a user<\/th>\n<\/tr>\n<\/tbody>\n<\/table>\n<hr>\n<table id=\"data\">\n<tbody>\n<tr>\n<th>Classification<\/th>\n<td>stayInformed<\/td>\n<\/tr>\n<tr>\n<th>Last Updated<\/th>\n<td>10\/08\/2025 16:49:40<\/td>\n<\/tr>\n<tr>\n<th>Start Time<\/th>\n<td>10\/08\/2025 16:48:59<\/td>\n<\/tr>\n<tr>\n<th>End Time<\/th>\n<td>11\/08\/2025 16:48:59<\/td>\n<\/tr>\n<tr>\n<th>Message Content<\/th>\n<td>We are announcing the ability for customer service representatives to use Copilot-powered intent suggestions to consult with another representative in Dynamics 365 Contact Center. This feature will reach general availability on October 31, 2025.<\/p>\n<p>  <b>How does this affect me?<\/b><br \/>  Users can select from both queues and user groups when they start the consultation process and with intent to consult with a user enabled, Copilot will effectively help the service representative choose the right user to consult with.<\/p>\n<p>  <b>What action do I need to take?<\/b><br \/>  This message is for awareness and no action is required.<\/p>\n<p>  If you would like more information on this feature, please visit the <a target=\"_blank\" href=\"https:\/\/aka.ms\/11227Link1\">  Use intent to consult with a user<\/a> article.<\/td>\n<\/tr>\n<tr>\n<th>Machine Translation<\/th>\n<td>\u5ba2\u30b5`\u30d3\u30b9\u62c5\u5f53\u8005\u304c Copilot \u3092\u5229\u7528\u3057\u305f\u30a4\u30f3\u30c6\u30f3\u30c8\u63d0\u6848\u3092\u4f7f\u7528\u3057\u3066\u3001Dynamics 365 Contact Center \u306ee\u306e\u62c5\u5f53\u8005\u3068\u76f8\u3067\u304d\u308bC\u80fd\u3092k\u8868\u3057\u307e\u3059\u3002\u3053\u306eC\u80fd\u306f\u30012025 \u5e74 10 \u6708 31 \u65e5\u306b\u4e00\u822c\u63d0\u4f9b\u3055\u308c\u307e\u3059\u3002<\/p>\n<p>  <b>\u3053\u308c\u306f\u79c1\u306b\u3069\u306e\u3088\u3046\u306a\u5f71\u3092\u4e0e\u3048\u307e\u3059\u304b?<\/b><br \/>  \u30e6`\u30b6`\u306f\u3001\u30b3\u30f3\u30b5\u30eb\u30c6`\u30b7\u30e7\u30f3 \u30d7\u30ed\u30bb\u30b9\u3092_\u59cb\u3059\u308b\u3068\u304d\u306b\u30ad\u30e5`\u3068\u30e6`\u30b6` \u30b0\u30eb`\u30d7\u306eI\u65b9\u304b\u3089xk\u3067\u304d\u3001\u6709\u90e1\u5723\u59d7`\u30b6`\u3068\u306e\u30b3\u30f3\u30b5\u30eb\u30c6`\u30b7\u30e7\u30f3\u3092\u610f\u6067\u7b4f\u5564Copilot \u306f\u30b5`\u30d3\u30b9\u62c5\u5f53\u8005\u304c\u30b3\u30f3\u30b5\u30eb\u30c6`\u30b7\u30e7\u30f3\u3059\u308bm\u5207\u306a\u30e6`\u30b6`\u3092xk\u3059\u308b\u306e\u3092\u6297\u819c\u9165\u0433\u7b4f\u84fc\u57c2<\/p>\n<p>  <b>\u3069\u306e\u3088\u3046\u306a\u30a2\u30af\u30b7\u30e7\u30f3\u3092g\u884c\u3059\u308b\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u304b?<\/b><br \/>  \u3053\u306e\u30e1\u30c3\u30bb`\u30b8\u306fJR\u306e\u305f\u3081\u306e\u3082\u306e\u3067\u3042\u308a\u3001\u30a2\u30af\u30b7\u30e7\u30f3\u306f\u5fc5\u8981\u3042\u308a\u307e\u305b\u3093\u3002<\/p>\n<p>  \u3053\u306eC\u80fd\u306e\u306b\u3064\u3044\u3066\u306f\u3001 <a target=\"_blank\" href=\"https:\/\/aka.ms\/11227Link1\">\u30e6`\u30b6`\u3068\u76f8\u3059\u308b\u610f\u6067\u95ee\u8902<\/a> \u306bv\u3059\u308b\u4e8b\u3092\u3054E\u304f\u3060\u3055\u3044\u3002<\/td>\n<\/tr>\n<\/tbody>\n<\/table><\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>MC1168097 | Dynamics 365 Contact Center C Use intent to consult with a user Classification stayInformed Last U [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"class_list":["post-13238","post","type-post","status-publish","format-standard","hentry","category-uncategorized"],"_links":{"self":[{"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/posts\/13238","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/comments?post=13238"}],"version-history":[{"count":0,"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/posts\/13238\/revisions"}],"wp:attachment":[{"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/media?parent=13238"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/categories?post=13238"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/tags?post=13238"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}