{"id":13244,"date":"2025-10-09T05:01:13","date_gmt":"2025-10-08T20:01:13","guid":{"rendered":"https:\/\/m365jp.net\/?p=13244"},"modified":"2025-10-09T05:01:46","modified_gmt":"2025-10-08T20:01:46","slug":"mc1168232-dynamics-365-contact-center-c-use-messaging-apis-to-manage-customer-chat-conversations","status":"publish","type":"post","link":"https:\/\/m365jp.net\/index.php\/2025-10-09-mc1168232-dynamics-365-contact-center-c-use-messaging-apis-to-manage-customer-chat-conversations","title":{"rendered":"MC1168232 | Dynamics 365 Contact Center C Use messaging APIs to manage customer chat conversations"},"content":{"rendered":"
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MC1168232 | Dynamics 365 Contact Center C Use messaging APIs to manage customer chat conversations<\/th>\n<\/tr>\n<\/tbody>\n<\/table>\n
\n\n\n\n\n\n\n\n\n
Classification<\/th>\nstayInformed<\/td>\n<\/tr>\n
Last Updated<\/th>\n10\/08\/2025 19:01:29<\/td>\n<\/tr>\n
Start Time<\/th>\n10\/08\/2025 18:05:43<\/td>\n<\/tr>\n
End Time<\/th>\n11\/08\/2025 18:05:43<\/td>\n<\/tr>\n
Message Content<\/th>\nWe are announcing the ability to use messaging APIs to manage customer chat conversations in Dynamics 365 Contact Center. This feature will reach general availability on October 31, 2025.<\/p>\n

How does this affect me? <\/b><\/p>\n

This feature enables the use of messaging APIs to control and manage customer conversations. <\/p>\n

These APIs provide the following functionality: <\/p>\n

    <\/p>\n
  • Start or end a conversation. <\/li>\n

    <\/p>\n

  • Start a conversation with an authentication token. <\/li>\n

    <\/p>\n

  • Present options for persistent conversations and context variables. <\/li>\n

    <\/p>\n

  • Send messages, including attachments and updates to context variables. <\/li>\n

    <\/p>\n

  • Receive agent or system messages through webhook subscriptions. <\/li>\n

    <\/p>\n

  • Check agent availability in a queue and retrieve both queue position and estimated wait time. <\/li>\n<\/ul>\n

    What action do I need to take?<\/b><\/p>\n

    This message is for awareness, and no action is required.<\/td>\n<\/tr>\n

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    <\/p>\n
  • \u4f1a\u3092_\u59cb\u307e\u305f\u306fK\u4e86\u3057\u307e\u3059\u3002 <\/li>\n

    <\/p>\n

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  • Webhook \u30b5\u30d6\u30b9\u30af\u30ea\u30d7\u30b7\u30e7\u30f3\u3092\u4ecb\u3057\u3066\u30a8`\u30b8\u30a7\u30f3\u30c8\u307e\u305f\u306f\u30b7\u30b9\u30c6\u30e0 \u30e1\u30c3\u30bb`\u30b8\u3092\u53d7\u4fe1\u3057\u307e\u3059\u3002 <\/li>\n

    <\/p>\n

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    MC1168232 | Dynamics 365 Contact Center C Use messaging APIs to manage customer chat conversations Classificat […]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"class_list":["post-13244","post","type-post","status-publish","format-standard","hentry","category-uncategorized"],"_links":{"self":[{"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/posts\/13244","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/comments?post=13244"}],"version-history":[{"count":0,"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/posts\/13244\/revisions"}],"wp:attachment":[{"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/media?parent=13244"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/categories?post=13244"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/tags?post=13244"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}