{"id":13260,"date":"2025-10-10T02:01:05","date_gmt":"2025-10-09T17:01:05","guid":{"rendered":"https:\/\/m365jp.net\/?p=13260"},"modified":"2025-10-10T02:05:26","modified_gmt":"2025-10-09T17:05:26","slug":"mc1168899-dynamics-365-contact-center-use-optimized-setting-to-update-presence","status":"publish","type":"post","link":"https:\/\/m365jp.net\/index.php\/2025-10-10-mc1168899-dynamics-365-contact-center-use-optimized-setting-to-update-presence","title":{"rendered":"MC1168899 | Dynamics 365 Contact Center – Use optimized setting to update presence"},"content":{"rendered":"
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MC1168899 | Dynamics 365 Contact Center – Use optimized setting to update presence<\/th>\n<\/tr>\n<\/tbody>\n<\/table>\n
\n\n\n\n\n\n\n\n\n
Classification<\/th>\nstayInformed<\/td>\n<\/tr>\n
Last Updated<\/th>\n10\/09\/2025 16:20:57<\/td>\n<\/tr>\n
Start Time<\/th>\n10\/09\/2025 16:19:51<\/td>\n<\/tr>\n
End Time<\/th>\n11\/09\/2025 16:19:51<\/td>\n<\/tr>\n
Message Content<\/th>\nWe are announcing the ability to use an optimized setting to update presence in Dynamics 365 Contact Center. This feature will reach general availability on October 31, 2025.<\/p>\n

How does this affect me?<\/b>
With this feature, customer service representatives can update their presence in two steps: <\/p>\n

    \n
  1. Click the presence icon in the navigation bar.<\/li>\n
  2. In the dropdown, update your presence to your preference.<\/li>\n<\/ol>\n

    Additionally, an accurate representation of the customer service representative’s presence status will appear more quickly.<\/p>\n

    What action do I need to take?<\/b>
    This message is for awareness, and no action is required.<\/p>\n

    If you would like more information on this feature, please visit Use optimized setting to update presence<\/a>.<\/td>\n<\/tr>\n

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    MC1168899 | Dynamics 365 Contact Center – Use optimized setting to update presence Classification stayIn […]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"class_list":["post-13260","post","type-post","status-publish","format-standard","hentry","category-uncategorized"],"_links":{"self":[{"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/posts\/13260","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/comments?post=13260"}],"version-history":[{"count":0,"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/posts\/13260\/revisions"}],"wp:attachment":[{"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/media?parent=13260"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/categories?post=13260"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/tags?post=13260"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}