{"id":13342,"date":"2025-10-16T09:01:44","date_gmt":"2025-10-16T00:01:44","guid":{"rendered":"https:\/\/m365jp.net\/?p=13342"},"modified":"2025-10-16T09:06:41","modified_gmt":"2025-10-16T00:06:41","slug":"mc1173185-dynamics-365-customer-service-intent-based-suggestions-has-been-disabled","status":"publish","type":"post","link":"https:\/\/m365jp.net\/index.php\/2025-10-16-mc1173185-dynamics-365-customer-service-intent-based-suggestions-has-been-disabled","title":{"rendered":"MC1173185 | Dynamics 365 Customer Service – Intent-based suggestions has been disabled"},"content":{"rendered":"
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MC1173185 | Dynamics 365 Customer Service – Intent-based suggestions has been disabled<\/th>\n<\/tr>\n<\/tbody>\n<\/table>\n
\n\n\n\n\n\n\n\n\n
Classification<\/th>\npreventOrFixIssue<\/td>\n<\/tr>\n
Last Updated<\/th>\n10\/15\/2025 23:06:20<\/td>\n<\/tr>\n
Start Time<\/th>\n10\/15\/2025 23:05:06<\/td>\n<\/tr>\n
End Time<\/th>\n11\/15\/2025 23:05:06<\/td>\n<\/tr>\n
Message Content<\/th>\nDue to reports of unintended token consumption in the Copilot Service workspace app, we have modified the default state of intent-based to be disabled.<\/p>\n

How does this affect me? <\/b>
All existing Intent-based suggestions customers will need to manually enable the feature.<\/p>\n

What action do I need to take? <\/b>
To reenable intent-based suggestion functionality: <\/p>\n

    \n
  1. Go to the Copilot Service workspace > Workspaces > Experience profiles<\/li>\n
      \n
    1. Select an editable experience profile (no lock symbol)<\/li>\n
    2. Scroll down to configuration<\/li>\n
    3. There are two situations that may be encountered due to delayed uptake of solutions:<\/b><\/li>\n
        \n
      1. Intent-based suggestions shows false.<\/li>\n
          \n
        1. Simply enable and save, the feature will become available on CSW refresh.<\/li>\n<\/ol>\n
        2. Intent-based suggestions shows true but is not showing up in the AICopilot pane of the CSW page.<\/li>\n
            \n
          1. Toggle the feature to off, then toggle it back on to “On”.<\/li>\n
          2. Feature will now display again in the AICopilotPane.<\/li>\n<\/ol>\n<\/ol>\n<\/ol>\n<\/ol>\n

            For experience profiles, please note that the above steps must applied to all agents in which you intend to enable intent-based suggestions for.<\/td>\n<\/tr>\n

Machine Translation<\/th>\nCopilot Service \u30ef\u30fc\u30af\u30b9\u30da\u30fc\u30b9 \u30a2\u30d7\u30ea\u3067\u610f\u56f3\u3057\u306a\u3044\u30c8\u30fc\u30af\u30f3\u6d88\u8cbb\u304c\u5831\u544a\u3055\u308c\u305f\u305f\u3081\u3001\u610f\u56f3\u30d9\u30fc\u30b9\u306e\u65e2\u5b9a\u306e\u72b6\u614b\u3092\u7121\u52b9\u306b\u5909\u66f4\u3057\u307e\u3057\u305f\u3002<\/p>\n

\u3053\u308c\u306f\u79c1\u306b\u3069\u306e\u3088\u3046\u306a\u5f71\u97ff\u3092\u4e0e\u3048\u307e\u3059\u304b? <\/b>
\u65e2\u5b58\u306e\u3059\u3079\u3066\u306e\u30a4\u30f3\u30c6\u30f3\u30c8\u30d9\u30fc\u30b9\u306e\u63d0\u6848\u306f\u3001\u9867\u5ba2\u304c\u624b\u52d5\u3067\u6a5f\u80fd\u3092\u6709\u52b9\u306b\u3059\u308b\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002<\/p>\n

\u3069\u306e\u3088\u3046\u306a\u30a2\u30af\u30b7\u30e7\u30f3\u3092\u5b9f\u884c\u3059\u308b\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u304b? <\/b>
\u30a4\u30f3\u30c6\u30f3\u30c8\u30d9\u30fc\u30b9\u306e\u63d0\u6848\u6a5f\u80fd\u3092\u518d\u5ea6\u6709\u52b9\u306b\u3059\u308b\u306b\u306f: <\/p>\n

    \n
  1. Copilot Service \u30ef\u30fc\u30af\u30b9\u30da\u30fc\u30b9 > \u30ef\u30fc\u30af\u30b9\u30da\u30fc\u30b9 > \u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9 \u30d7\u30ed\u30d5\u30a1\u30a4\u30eb\u306b\u79fb\u52d5\u3057\u307e\u3059<\/li>\n
      \n
    1. \u7de8\u96c6\u53ef\u80fd\u306a\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30d7\u30ed\u30d5\u30a1\u30a4\u30eb\u3092\u9078\u629e\u3057\u307e\u3059(\u30ed\u30c3\u30af\u8a18\u53f7\u306a\u3057)<\/li>\n
    2. \u69cb\u6210\u307e\u3067\u4e0b\u306b\u30b9\u30af\u30ed\u30fc\u30eb\u3057\u307e\u3059<\/li>\n
    3. \u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u306e\u53d6\u308a\u8fbc\u307f\u304c\u9045\u308c\u308b\u3068\u3001\u6b21\u306e 2 \u3064\u306e\u72b6\u6cc1\u304c\u767a\u751f\u3059\u308b\u53ef\u80fd\u6027\u304c\u3042\u308a\u307e\u3059\u3002<\/b><\/li>\n
        \n
      1. \u30a4\u30f3\u30c6\u30f3\u30c8\u30d9\u30fc\u30b9\u306e\u63d0\u6848\u306f false \u3068\u8868\u793a\u3055\u308c\u307e\u3059\u3002<\/li>\n
          \n
        1. \u6709\u52b9\u306b\u3057\u3066\u4fdd\u5b58\u3059\u308b\u3060\u3051\u3067\u3001CSW \u306e\u66f4\u65b0\u6642\u306b\u6a5f\u80fd\u304c\u5229\u7528\u53ef\u80fd\u306b\u306a\u308a\u307e\u3059\u3002<\/li>\n<\/ol>\n
        2. \u30a4\u30f3\u30c6\u30f3\u30c8\u30d9\u30fc\u30b9\u306e\u63d0\u6848\u306f true \u3068\u8868\u793a\u3055\u308c\u307e\u3059\u304c\u3001CSW \u30da\u30fc\u30b8\u306e AICopilot \u30da\u30a4\u30f3\u306b\u306f\u8868\u793a\u3055\u308c\u307e\u305b\u3093\u3002<\/li>\n
            \n
          1. \u6a5f\u80fd\u3092\u30aa\u30d5\u306b\u5207\u308a\u66ff\u3048\u3066\u304b\u3089\u3001\u30aa\u30f3\u306b\u623b\u3057\u3066\u300c\u30aa\u30f3\u300d\u306b\u5207\u308a\u66ff\u3048\u307e\u3059\u3002<\/li>\n
          2. \u3053\u308c\u3067\u3001\u6a5f\u80fd\u304c AICopilotPane \u306b\u518d\u3073\u8868\u793a\u3055\u308c\u307e\u3059\u3002<\/li>\n<\/ol>\n<\/ol>\n<\/ol>\n<\/ol>\n

            \u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30d7\u30ed\u30d5\u30a1\u30a4\u30eb\u306e\u5834\u5408\u3001\u4e0a\u8a18\u306e\u624b\u9806\u306f\u3001\u30a4\u30f3\u30c6\u30f3\u30c8\u30d9\u30fc\u30b9\u306e\u63d0\u6848\u3092\u6709\u52b9\u306b\u3059\u308b\u3059\u3079\u3066\u306e\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306b\u9069\u7528\u3059\u308b\u5fc5\u8981\u304c\u3042\u308b\u3053\u3068\u306b\u6ce8\u610f\u3057\u3066\u304f\u3060\u3055\u3044\u3002<\/td>\n<\/tr>\n<\/tbody>\n<\/table><\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"

            MC1173185 | Dynamics 365 Customer Service – Intent-based suggestions has been disabled Classification pr […]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"class_list":["post-13342","post","type-post","status-publish","format-standard","hentry","category-uncategorized"],"_links":{"self":[{"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/posts\/13342","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/comments?post=13342"}],"version-history":[{"count":0,"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/posts\/13342\/revisions"}],"wp:attachment":[{"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/media?parent=13342"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/categories?post=13342"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/tags?post=13342"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}