{"id":13392,"date":"2025-10-19T04:00:52","date_gmt":"2025-10-18T19:00:52","guid":{"rendered":"https:\/\/m365jp.net\/?p=13392"},"modified":"2025-10-19T04:04:46","modified_gmt":"2025-10-18T19:04:46","slug":"mc1175088-dynamics-365-contact-center-historical-analytics-enable-intent-group-and-agent-group-based-metrics-and-dimensions","status":"publish","type":"post","link":"https:\/\/m365jp.net\/index.php\/2025-10-19-mc1175088-dynamics-365-contact-center-historical-analytics-enable-intent-group-and-agent-group-based-metrics-and-dimensions","title":{"rendered":"MC1175088 | Dynamics 365 Contact Center &#8211; Historical analytics &#8211; Enable Intent group and agent group-based metrics and dimensions"},"content":{"rendered":"<div class=\"postie-post\">\n<div>\n<hr>\n<table id=\"section\">\n<tbody>\n<tr>\n<th width=\"95%\">MC1175088 | Dynamics 365 Contact Center &#8211; Historical analytics &#8211; Enable Intent group and agent group-based metrics and dimensions<\/th>\n<\/tr>\n<\/tbody>\n<\/table>\n<hr>\n<table id=\"data\">\n<tbody>\n<tr>\n<th>Classification<\/th>\n<td>stayInformed<\/td>\n<\/tr>\n<tr>\n<th>Last Updated<\/th>\n<td>10\/18\/2025 18:17:30<\/td>\n<\/tr>\n<tr>\n<th>Start Time<\/th>\n<td>10\/18\/2025 18:14:54<\/td>\n<\/tr>\n<tr>\n<th>End Time<\/th>\n<td>11\/18\/2025 18:14:54<\/td>\n<\/tr>\n<tr>\n<th>Message Content<\/th>\n<td>We are announcing the ability to enable intent group and agent group-based metrics and dimensions for Contact Center historical analytics in Dynamics 365 Contact Center. This feature will reach general availability on November 14, 2025.<\/p>\n<p>  <b>How does this affect me?<\/b><\/p>\n<p>  This feature enhances the following reporting capabilities:  <\/p>\n<ul>  <\/p>\n<li><b>Queue and User Group Metrics<\/b>: Display of metrics based on both Queue and User group, providing a dual perspective on performance. This approach allows for more detailed and actionable insights, helping supervisors to better understand and optimize   operations.<\/li>\n<li><b>Intent Group Integration<\/b>: Incorporating Intent groups into analytics facilitates a more segmented analysis, helping to identify specific areas of improvement within different business units, Intent groups, and individual intents.<\/li>\n<p>  <\/ul>\n<p>  <b>What action do I need to take?<\/b><\/p>\n<p>  This message is for awareness, and no action is required.<\/td>\n<\/tr>\n<tr>\n<th>Machine Translation<\/th>\n<td>Dynamics 365 Contact Center \u306e\u30b3\u30f3\u30bf\u30af\u30c8 \u30bb\u30f3\u30bf\u30fc\u5c65\u6b74\u5206\u6790\u306b\u5bfe\u3057\u3066\u3001\u30a4\u30f3\u30c6\u30f3\u30c8 \u30b0\u30eb\u30fc\u30d7\u3068\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8 \u30b0\u30eb\u30fc\u30d7 \u30d9\u30fc\u30b9\u306e\u30e1\u30c8\u30ea\u30c3\u30af\u3068\u30c7\u30a3\u30e1\u30f3\u30b7\u30e7\u30f3\u3092\u6709\u52b9\u306b\u3059\u308b\u6a5f\u80fd\u3092\u767a\u8868\u3057\u307e\u3059\u3002\u3053\u306e\u6a5f\u80fd\u306f\u30012025 \u5e74 11 \u6708 14 \u65e5\u306b\u4e00\u822c\u63d0\u4f9b\u3055\u308c\u308b\u4e88\u5b9a\u3067\u3059\u3002<\/p>\n<p>  <b>\u3053\u308c\u306f\u79c1\u306b\u3069\u306e\u3088\u3046\u306a\u5f71\u97ff\u3092\u4e0e\u3048\u307e\u3059\u304b?<\/b><br \/>  \u3053\u306e\u6a5f\u80fd\u306b\u3088\u308a\u3001\u6b21\u306e\u30ec\u30dd\u30fc\u30c8\u6a5f\u80fd\u304c\u5f37\u5316\u3055\u308c\u307e\u3059\u3002  <\/p>\n<ul>  <\/p>\n<li><b>\u30ad\u30e5\u30fc\u3068\u30e6\u30fc\u30b6\u30fc\u30b0\u30eb\u30fc\u30d7\u306e\u30e1\u30c8\u30ea\u30c3\u30af<\/b>: \u30ad\u30e5\u30fc\u3068\u30e6\u30fc\u30b6\u30fc\u30b0\u30eb\u30fc\u30d7\u306e\u4e21\u65b9\u306b\u57fa\u3065\u304f\u30e1\u30c8\u30ea\u30c3\u30af\u3092\u8868\u793a\u3057\u3001\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u306b\u95a2\u3059\u308b\u4e8c\u91cd\u306e\u8996\u70b9\u3092\u63d0\u4f9b\u3057\u307e\u3059\u3002\u3053\u306e\u30a2\u30d7\u30ed\u30fc\u30c1\u306b\u3088\u308a\u3001\u3088\u308a\u8a73\u7d30\u3067\u5b9f\u7528\u7684\u306a\u6d1e\u5bdf\u304c\u5f97\u3089\u308c\u3001\u76e3\u7763\u8005\u304c\u696d\u52d9\u3092\u3088\u308a\u6df1\u304f\u7406\u89e3\u3057\u3001\u6700\u9069\u5316\u3059\u308b\u306e\u306b\u5f79\u7acb\u3061\u307e\u3059\u3002<\/li>\n<li><b>\u30a4\u30f3\u30c6\u30f3\u30c8 \u30b0\u30eb\u30fc\u30d7\u306e\u7d71\u5408<\/b>: \u30a4\u30f3\u30c6\u30f3\u30c8 \u30b0\u30eb\u30fc\u30d7\u3092\u5206\u6790\u306b\u7d44\u307f\u8fbc\u3080\u3068\u3001\u3088\u308a\u30bb\u30b0\u30e1\u30f3\u30c8\u5316\u3055\u308c\u305f\u5206\u6790\u304c\u5bb9\u6613\u306b\u306a\u308a\u3001\u3055\u307e\u3056\u307e\u306a\u30d3\u30b8\u30cd\u30b9 \u30e6\u30cb\u30c3\u30c8\u3001\u30a4\u30f3\u30c6\u30f3\u30c8 \u30b0\u30eb\u30fc\u30d7\u3001\u304a\u3088\u3073\u500b\u3005\u306e\u30a4\u30f3\u30c6\u30f3\u30c8\u5185\u306e\u7279\u5b9a\u306e\u6539\u5584\u9818\u57df\u3092\u7279\u5b9a\u3059\u308b\u306e\u306b\u5f79\u7acb\u3061\u307e\u3059\u3002<\/li>\n<p>  <\/ul>\n<p>  <b>\u3069\u306e\u3088\u3046\u306a\u30a2\u30af\u30b7\u30e7\u30f3\u3092\u5b9f\u884c\u3059\u308b\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u304b?<\/b><br \/>  \u3053\u306e\u30e1\u30c3\u30bb\u30fc\u30b8\u306f\u8a8d\u8b58\u306e\u305f\u3081\u306e\u3082\u306e\u3067\u3042\u308a\u3001\u30a2\u30af\u30b7\u30e7\u30f3\u306f\u5fc5\u8981\u3042\u308a\u307e\u305b\u3093\u3002<\/td>\n<\/tr>\n<\/tbody>\n<\/table><\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>MC1175088 | Dynamics 365 Contact Center &#8211; Historical analytics &#8211; Enable Intent group and agent gro [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"class_list":["post-13392","post","type-post","status-publish","format-standard","hentry","category-uncategorized"],"_links":{"self":[{"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/posts\/13392","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/comments?post=13392"}],"version-history":[{"count":0,"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/posts\/13392\/revisions"}],"wp:attachment":[{"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/media?parent=13392"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/categories?post=13392"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/tags?post=13392"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}