{"id":13565,"date":"2025-11-01T01:01:18","date_gmt":"2025-10-31T16:01:18","guid":{"rendered":"https:\/\/m365jp.net\/?p=13565"},"modified":"2025-11-01T01:06:06","modified_gmt":"2025-10-31T16:06:06","slug":"mc1181912-dynamics-365-contact-center-enable-sip-x-header-support-for-context-transfer","status":"publish","type":"post","link":"https:\/\/m365jp.net\/index.php\/2025-11-01-mc1181912-dynamics-365-contact-center-enable-sip-x-header-support-for-context-transfer","title":{"rendered":"MC1181912 | Dynamics 365 Contact Center – Enable SIP X header support for context transfer"},"content":{"rendered":"
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MC1181912 | Dynamics 365 Contact Center – Enable SIP X header support for context transfer<\/th>\n<\/tr>\n<\/tbody>\n<\/table>\n
\n\n\n\n\n\n\n\n\n
Classification<\/th>\nstayInformed<\/td>\n<\/tr>\n
Last Updated<\/th>\n10\/31\/2025 15:50:21<\/td>\n<\/tr>\n
Start Time<\/th>\n10\/31\/2025 15:47:13<\/td>\n<\/tr>\n
End Time<\/th>\n11\/30\/2025 15:47:13<\/td>\n<\/tr>\n
Message Content<\/th>\nWe are announcing the ability to enable SIP X header support for context transfer in Dynamics 365 Contact Center. This feature will reach general availability on November 30, 2025.<\/p>\n

How does this affect me?<\/b><\/p>\n

This feature enhances contextual data exchange between voice agents and external systems in Dynamics 365 Contact Center environments using Direct Routing telephony.<\/p>\n

The feature offers two key capabilities: <\/p>\n

    \n
  • Receiving SIP X-Headers:<\/b> Voice agents can access incoming SIP X header values by defining variables that match the header names.<\/li>\n
  • Sending SIP X-Headers:<\/b> During external phone number transfers, voice agents can select up to five variables to pass as SIP X headers.<\/li>\n<\/ul>\n

    What action do I need to take?<\/b><\/p>\n

    This message is for awareness, and no action is required.<\/td>\n<\/tr>\n

Machine Translation<\/th>\nDynamics 365 Contact Center \u3067\u306e\u30b3\u30f3\u30c6\u30ad\u30b9\u30c8\u8ee2\u9001\u306e SIP X \u30d8\u30c3\u30c0\u30fc \u30b5\u30dd\u30fc\u30c8\u3092\u6709\u52b9\u306b\u3059\u308b\u6a5f\u80fd\u3092\u767a\u8868\u3057\u307e\u3059\u3002\u3053\u306e\u6a5f\u80fd\u306f\u30012025 \u5e74 11 \u6708 30 \u65e5\u306b\u4e00\u822c\u63d0\u4f9b\u3055\u308c\u307e\u3059\u3002<\/p>\n

\u3053\u308c\u306f\u79c1\u306b\u3069\u306e\u3088\u3046\u306a\u5f71\u97ff\u3092\u4e0e\u3048\u307e\u3059\u304b?<\/b>
\u3053\u306e\u6a5f\u80fd\u306f\u3001\u30c0\u30a4\u30ec\u30af\u30c8 \u30eb\u30fc\u30c6\u30a3\u30f3\u30b0 \u30c6\u30ec\u30d5\u30a9\u30cb\u30fc\u3092\u4f7f\u7528\u3057\u3066\u3001Dynamics 365 Contact Center \u74b0\u5883\u306e\u97f3\u58f0\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u3068\u5916\u90e8\u30b7\u30b9\u30c6\u30e0\u9593\u306e\u30b3\u30f3\u30c6\u30ad\u30b9\u30c8 \u30c7\u30fc\u30bf\u4ea4\u63db\u3092\u5f37\u5316\u3057\u307e\u3059\u3002<\/p>\n

\u3053\u306e\u6a5f\u80fd\u306b\u306f\u3001\u6b21\u306e 2 \u3064\u306e\u4e3b\u8981\u306a\u6a5f\u80fd\u304c\u7528\u610f\u3055\u308c\u3066\u3044\u307e\u3059\u3002 <\/p>\n

    \n
  • SIP X \u30d8\u30c3\u30c0\u30fc\u306e\u53d7\u4fe1:<\/b> \u97f3\u58f0\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306f\u3001\u30d8\u30c3\u30c0\u30fc\u540d\u306b\u4e00\u81f4\u3059\u308b\u5909\u6570\u3092\u5b9a\u7fa9\u3059\u308b\u3053\u3068\u3067\u3001\u7740\u4fe1 SIP X \u30d8\u30c3\u30c0\u30fc\u5024\u306b\u30a2\u30af\u30bb\u30b9\u3067\u304d\u307e\u3059\u3002<\/li>\n
  • SIP X \u30d8\u30c3\u30c0\u30fc\u306e\u9001\u4fe1:<\/b> \u5916\u90e8\u96fb\u8a71\u756a\u53f7\u306e\u8ee2\u9001\u4e2d\u306b\u3001\u97f3\u58f0\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306f\u6700\u5927 5 \u3064\u306e\u5909\u6570\u3092\u9078\u629e\u3057\u3066 SIP X \u30d8\u30c3\u30c0\u30fc\u3068\u3057\u3066\u6e21\u3059\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/li>\n<\/ul>\n

    \u3069\u306e\u3088\u3046\u306a\u30a2\u30af\u30b7\u30e7\u30f3\u3092\u5b9f\u884c\u3059\u308b\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u304b?<\/b>
    \u3053\u306e\u30e1\u30c3\u30bb\u30fc\u30b8\u306f\u8a8d\u8b58\u306e\u305f\u3081\u306e\u3082\u306e\u3067\u3042\u308a\u3001\u30a2\u30af\u30b7\u30e7\u30f3\u306f\u5fc5\u8981\u3042\u308a\u307e\u305b\u3093\u3002<\/td>\n<\/tr>\n<\/tbody>\n<\/table><\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"

    MC1181912 | Dynamics 365 Contact Center – Enable SIP X header support for context transfer Classificatio […]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"class_list":["post-13565","post","type-post","status-publish","format-standard","hentry","category-uncategorized"],"_links":{"self":[{"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/posts\/13565","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/comments?post=13565"}],"version-history":[{"count":0,"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/posts\/13565\/revisions"}],"wp:attachment":[{"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/media?parent=13565"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/categories?post=13565"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/tags?post=13565"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}