{"id":13569,"date":"2025-11-01T02:01:47","date_gmt":"2025-10-31T17:01:47","guid":{"rendered":"https:\/\/m365jp.net\/?p=13569"},"modified":"2025-11-01T02:06:07","modified_gmt":"2025-10-31T17:06:07","slug":"mc1181924-dynamics-365-contact-center-c-use-voice-proactive-outbound-analytics","status":"publish","type":"post","link":"https:\/\/m365jp.net\/index.php\/2025-11-01-mc1181924-dynamics-365-contact-center-c-use-voice-proactive-outbound-analytics","title":{"rendered":"MC1181924 | Dynamics 365 Contact Center C Use voice proactive outbound analytics"},"content":{"rendered":"
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MC1181924 | Dynamics 365 Contact Center C Use voice proactive outbound analytics<\/th>\n<\/tr>\n<\/tbody>\n<\/table>\n
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Classification<\/th>\nstayInformed<\/td>\n<\/tr>\n
Last Updated<\/th>\n10\/31\/2025 16:25:23<\/td>\n<\/tr>\n
Start Time<\/th>\n10\/31\/2025 16:24:26<\/td>\n<\/tr>\n
End Time<\/th>\n11\/30\/2025 16:24:26<\/td>\n<\/tr>\n
Message Content<\/th>\nWe are announcing the ability to use voice proactive outbound analytics in Dynamics 365 Contact Center. This feature will reach general availability on November 14, 2025.<\/p>\n

How does this affect me?<\/b><\/p>\n

This feature introduces the proactive outbound analytics dashboard, allowing you to manage and monitor outbound calling initiatives. Initiatives can be configured via trigger or segment-based journey configurations, or via the web callback scheduling API. The dashboard provides real-time data visualization of key performance indicators (KPIs) such as call volume, call duration, and agent productivity. The key capabilities of this feature include: <\/p>\n

    <\/p>\n
  • Historical and real-time data visualization<\/li>\n

    <\/p>\n

  • Ability to pause and resume proactive engagements<\/li>\n

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  • Customizable reporting<\/li>\n

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  • Intuitive user interface<\/li>\n

    <\/p>\n

  • Integration with third-party systems<\/li>\n

    <\/p>\n

  • Scalability to accommodate the needs of growing proactive engagements<\/li>\n

    <\/ul>\n

    What action do I need to take?<\/b><\/p>\n

    This message is for awareness and no action is required.<\/p>\n

    If you would like more information about this feature, please visit the View analytics for proactive engagement<\/a> article.<\/td>\n<\/tr>\n

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