{"id":13823,"date":"2025-11-18T06:00:48","date_gmt":"2025-11-17T21:00:48","guid":{"rendered":"https:\/\/m365jp.net\/?p=13823"},"modified":"2025-11-18T06:01:39","modified_gmt":"2025-11-17T21:01:39","slug":"servicedegradation-ex1183224-exchange-online-some-users-may-be-unable-to-access-the-my-templates-and-viva-insights-outlook-add-ins-in-exchange-online-9","status":"publish","type":"post","link":"https:\/\/m365jp.net\/index.php\/2025-11-18-servicedegradation-ex1183224-exchange-online-some-users-may-be-unable-to-access-the-my-templates-and-viva-insights-outlook-add-ins-in-exchange-online-9","title":{"rendered":"[serviceDegradation] EX1183224 | Exchange Online | Some users may be unable to access the My Templates and Viva Insights Outlook add-ins in Exchange Online"},"content":{"rendered":"
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EX1183224 | Exchange Online | Some users may be unable to access the My Templates and Viva Insights Outlook add-ins in Exchange Online<\/th>\n<\/tr>\n<\/tbody>\n<\/table>\n
\n\n\n\n\n\n\n\n\n\n\n
Status<\/th>\nserviceDegradation<\/td>\n<\/tr>\n
Classification<\/th>\nadvisory<\/td>\n<\/tr>\n
User Impact<\/th>\nUsers may be unable to access the My Templates and Viva Insights Outlook add-ins in Exchange Online.<\/td>\n<\/tr>\n
Last Updated<\/th>\n11\/17\/2025 20:13:15<\/td>\n<\/tr>\n
Start Time<\/th>\n11\/05\/2025 20:53:41<\/td>\n<\/tr>\n
End Time<\/th>\n<\/td>\n<\/tr>\n
Latest Message<\/th>\nTitle: Some users may be unable to access the My Templates and Viva Insights Outlook add-ins in Exchange Online<\/p>\n

User impact: Users may be unable to access the My Templates and Viva Insights Outlook add-ins in Exchange Online.<\/p>\n

Current status: Further review of the HAR trace logs confirmed that both add-ins are syncing within Exchange Online as expected. While we continue to review the HAR trace logs to progress our root cause investigation, we’re preparing a set of commands that can be run by your organization’s admins to reset both of the impacted add-ins, which has proven successful in remediating similar instances of impact in the past. We’ll aim to provide a timeline for the commands to be prepared and validated by our next scheduled communications update.<\/p>\n

Scope of impact: The problem impacts some users trying to access the My Templates and Viva Insights Outlook add-ins in Exchange Online. This section may be updated as our investigation progresses.<\/p>\n

Next update by: Tuesday, November 18, 2025, at 11:30 AM UTC<\/td>\n<\/tr>\n

Machine Translation<\/th>\n\u30bf\u30a4\u30c8\u30eb:\u4e00\u90e8\u306e\u30e6\u30fc\u30b6\u30fc\u306fExchange Online\u3067My Templates\u3084Viva Insights Outlook\u30a2\u30c9\u30a4\u30f3\u306b\u30a2\u30af\u30bb\u30b9\u3067\u304d\u306a\u3044\u5834\u5408\u304c\u3042\u308a\u307e\u3059<\/p>\n

\u30e6\u30fc\u30b6\u30fc\u3078\u306e\u5f71\u97ff:\u30e6\u30fc\u30b6\u30fc\u306fExchange Online\u306e\u300cMy Templates\u300d\u3084\u300cViva Insights\u300dOutlook\u30a2\u30c9\u30a4\u30f3\u306b\u30a2\u30af\u30bb\u30b9\u3067\u304d\u306a\u3044\u5834\u5408\u304c\u3042\u308a\u307e\u3059\u3002<\/p>\n

\u73fe\u72b6:HAR\u30c8\u30ec\u30fc\u30b9\u30ed\u30b0\u306e\u3055\u3089\u306a\u308b\u78ba\u8a8d\u306b\u3088\u308a\u3001\u4e21\u65b9\u306e\u30a2\u30c9\u30a4\u30f3\u306fExchange Online\u5185\u3067\u671f\u5f85\u901a\u308a\u540c\u671f\u3057\u3066\u3044\u308b\u3053\u3068\u304c\u78ba\u8a8d\u3055\u308c\u307e\u3057\u305f\u3002\u6839\u6e90\u8abf\u67fb\u3092\u9032\u3081\u308b\u305f\u3081\u306bHAR\u30c8\u30ec\u30fc\u30b9\u30ed\u30b0\u306e\u30ec\u30d3\u30e5\u30fc\u3092\u7d9a\u3051\u308b\u4e00\u65b9\u3067\u3001\u904e\u53bb\u306b\u540c\u69d8\u306e\u5f71\u97ff\u306e\u4e8b\u4f8b\u3092\u4fee\u5fa9\u306b\u6210\u529f\u3055\u305b\u305f\u7d4c\u9a13\u306e\u3042\u308b\u3001\u4e21\u5f71\u97ff\u3092\u53d7\u3051\u305f\u30a2\u30c9\u30a4\u30f3\u3092\u30ea\u30bb\u30c3\u30c8\u3059\u308b\u305f\u3081\u306b\u7d44\u7e54\u306e\u7ba1\u7406\u8005\u304c\u5b9f\u884c\u3067\u304d\u308b\u30b3\u30de\u30f3\u30c9\u30bb\u30c3\u30c8\u3092\u6e96\u5099\u3057\u3066\u3044\u307e\u3059\u3002\u6b21\u56de\u306e\u4e88\u5b9a\u3055\u308c\u305f\u901a\u4fe1\u66f4\u65b0\u307e\u3067\u306b\u3001\u30b3\u30de\u30f3\u30c9\u306e\u6e96\u5099\u3068\u691c\u8a3c\u306e\u30bf\u30a4\u30e0\u30e9\u30a4\u30f3\u3092\u63d0\u4f9b\u3059\u308b\u3053\u3068\u3092\u76ee\u6307\u3057\u307e\u3059\u3002<\/p>\n

\u5f71\u97ff\u7bc4\u56f2:\u3053\u306e\u554f\u984c\u306f\u3001Exchange Online\u3067My Templates\u3084Viva Insights Outlook\u30a2\u30c9\u30a4\u30f3\u306b\u30a2\u30af\u30bb\u30b9\u3057\u3088\u3046\u3068\u3059\u308b\u4e00\u90e8\u306e\u30e6\u30fc\u30b6\u30fc\u306b\u5f71\u97ff\u3057\u3066\u3044\u307e\u3059\u3002\u3053\u306e\u30bb\u30af\u30b7\u30e7\u30f3\u306f\u8abf\u67fb\u306e\u9032\u5c55\u306b\u4f34\u3044\u66f4\u65b0\u3055\u308c\u308b\u53ef\u80fd\u6027\u304c\u3042\u308a\u307e\u3059\u3002<\/p>\n

\u6b21\u56de\u66f4\u65b0:2025\u5e7411\u670818\u65e5\u706b\u66dc\u65e5 \u5348\u524d11\u664230\u5206 UTC<\/td>\n<\/tr>\n<\/tbody>\n<\/table><\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"

EX1183224 | Exchange Online | Some users may be unable to access the My Templates and Viva Insights Outlook ad […]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"class_list":["post-13823","post","type-post","status-publish","format-standard","hentry","category-uncategorized"],"_links":{"self":[{"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/posts\/13823","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/comments?post=13823"}],"version-history":[{"count":0,"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/posts\/13823\/revisions"}],"wp:attachment":[{"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/media?parent=13823"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/categories?post=13823"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/tags?post=13823"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}