{"id":13965,"date":"2025-11-22T10:01:31","date_gmt":"2025-11-22T01:01:31","guid":{"rendered":"https:\/\/m365jp.net\/?p=13965"},"modified":"2025-11-22T10:06:44","modified_gmt":"2025-11-22T01:06:44","slug":"mc1188999-microsoft-teams-shared-call-history-in-queues-app","status":"publish","type":"post","link":"https:\/\/m365jp.net\/index.php\/2025-11-22-mc1188999-microsoft-teams-shared-call-history-in-queues-app","title":{"rendered":"MC1188999 | Microsoft Teams: Shared call history in Queues app"},"content":{"rendered":"<div class=\"postie-post\">\n<div>\n<hr>\n<table id=\"section\">\n<tbody>\n<tr>\n<th width=\"95%\">MC1188999 | Microsoft Teams: Shared call history in Queues app<\/th>\n<\/tr>\n<\/tbody>\n<\/table>\n<hr>\n<table id=\"data\">\n<tbody>\n<tr>\n<th>Classification<\/th>\n<td>planForChange<\/td>\n<\/tr>\n<tr>\n<th>Last Updated<\/th>\n<td>11\/22\/2025 00:32:46<\/td>\n<\/tr>\n<tr>\n<th>Start Time<\/th>\n<td>11\/22\/2025 00:32:02<\/td>\n<\/tr>\n<tr>\n<th>End Time<\/th>\n<td>03\/09\/2026 07:00:00<\/td>\n<\/tr>\n<tr>\n<th>Message Content<\/th>\n<td>\n<p><b>[Introduction]<\/b><\/p>\n<p>We\u2019re introducing <b>shared call history<\/b> in the <b>Microsoft Teams Queues app<\/b>. This feature provides queue members with a unified view of all call events\u2015missed, incoming, and outgoing\u2015within a call queue. By enabling shared history, teams can access   consistent, up-to-date information, follow up efficiently, and improve operational responsiveness.<\/p>\n<p><img decoding=\"async\" style=\"width: 400px;\" alt=\"user settings\" src=\"https:\/\/cxcs.microsoft.net\/file\/ccp\/en-us\/2d761294-90a6-40bf-a5fa-48ffdb656c1b\"><\/p>\n<p>This message is associated with Roadmap ID <a href=\"https:\/\/www.microsoft.com\/microsoft-365\/roadmap?filters=&amp;searchterms=530579\" target=\"_blank\">  530579<\/a>&nbsp;and applies to Teams for Windows desktop and Teams for Mac desktop.<\/p>\n<p>  <\/p>\n<p>  <b>  <\/p>\n<div><b>[When this will happen:]<\/b><\/div>\n<p>  <\/b>  <\/p>\n<ul>\n<li><b style=\"\">Targeted Release:<\/b> Rolling out early&nbsp;January 2026, expected completion by mid-January 2026.<\/li>\n<p>  <\/p>\n<li><b>General Availability (Worldwide):<\/b> Rolling out mid-January 2026, expected completion by early February 2026.<\/li>\n<p>  <\/ul>\n<p>  <b>[How this affects your organization:]<\/b>  <\/p>\n<\/p>\n<p><b>Who is affected:<\/b><\/p>\n<p>  <\/p>\n<ul>  <\/p>\n<li>Organizations using <b>Microsoft Teams Queues app<\/b> on desktop, web, and Mac.<\/li>\n<p>  <\/p>\n<li>Users with appropriate permissions and a <b>Teams Premium license<\/b>.<\/li>\n<p>  <\/ul>\n<p>  <\/p>\n<p><b>What will happen:<\/b><\/p>\n<p>  <\/p>\n<ul>  <\/p>\n<li>Queue members will be able to view <b>shared call history<\/b> for all missed, incoming, and outgoing calls.<\/li>\n<p>  <\/p>\n<li>Feature is <b>disabled by default<\/b>; admins must enable it in <b>Teams Admin Center (TAC)<\/b>.<\/li>\n<p>  <\/p>\n<li>Admins can grant <b>shared call history<\/b> access to all queue members or restrict access to authorized users only.<\/li>\n<p>  <\/p>\n<li>Known limitation: Tenant migration is not supported for <b>Queues call history<\/b>. If your organization moves to a new region, existing history will not transfer; a new history will begin. Support for migration will be added in a future update.<\/li>\n<p>  <\/ul>\n<p>  <b>[What you can do to prepare:]<\/b>  <\/p>\n<\/p>\n<ul>\n<li>Enable <b>shared call history<\/b> in <b>Teams Admin Center<\/b>.<\/li>\n<p>  <\/p>\n<li>Configure permissions for queue members or authorized users.<\/li>\n<p>  <\/p>\n<li>Communicate this change to your helpdesk and affected users.<\/li>\n<p>  <\/p>\n<li>Update internal documentation to reflect this feature.<\/li>\n<\/ul>\n<p>Learn more:<\/p>\n<ul>\n<li><a href=\"https:\/\/learn.microsoft.com\/MicrosoftTeams\/plan-auto-attendant-call-queue?branch=pr-en-us-18379\" target=\"_blank\">Plan for Teams Auto attendants and Call queues<\/a> (will be updated before rollout)<\/li>\n<li><a href=\"https:\/\/learn.microsoft.com\/microsoftteams\/create-a-phone-system-call-queue?tabs=general-info\" target=\"_blank\">Create a Call queue in Microsoft Teams<\/a> (will be updated before rollout)<\/li>\n<\/ul>\n<ul>  <\/ul>\n<p><b>[Compliance considerations:]<\/b><\/p>\n<\/p>\n<p>No compliance considerations identified; review as appropriate for your organization.<\/p>\n<\/p>\n<\/td>\n<\/tr>\n<tr>\n<th>Machine Translation<\/th>\n<td>\n<p><b>[\u306f\u3058\u3081\u306b]<\/b><\/p>\n<p><b>Microsoft Teams Queues\u30a2\u30d7\u30ea<\/b>\u3067<b>\u5171\u6709\u901a\u5c65s<\/b>\u3092\u6bea\u7b4f\u84fc\u57c2\uffe5\u957fC\u80fd\u306f\u3001\u30ad\u30e5`\u30e1\u30f3\u30d0`\u306b\u901a\u30ad\u30e5`\u5185\u306e\u3059\u3079\u3066\u306e\u901a\u30a4\u30d9\u30f3\u30c8\u3001\u7740\u4fe1\u3001\u9001\u4fe1\u306ey\u4e00\u30d3\u30e5`\u3092\u63d0\u4f9b\u3057\u307e\u3059\u3002\u5171\u6709\u5c65s\u3092\u53ef\u80fd\u306b\u3059\u308b\u3053\u3068\u3067\u3001\u30c1`\u30e0\u306f\u4e00\u3057\u305f\u6700\u65b0\u306e\u60c5\u87ad\u8870\u4e92\u5de5\u8d30\u67ef\u5b9e\u819c\u8870\u69a8\u2501\u6106`\u30a2\u30c3\u30d7\u3057\u3001\\\u7528\u306e\u6027\u3092\u5411\u4e0a\u3055\u305b\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p>\n<p><img decoding=\"async\" style=\"width: 400px;\" alt=\"user settings\" src=\"https:\/\/cxcs.microsoft.net\/file\/ccp\/en-us\/2d761294-90a6-40bf-a5fa-48ffdb656c1b\"><\/p>\n<p>\u3053\u306e\u30e1\u30c3\u30bb`\u30b8\u306fRoadmap ID <a href=\"https:\/\/www.microsoft.com\/microsoft-365\/roadmap?filters=&amp;searchterms=530579\" target=\"_blank\">  530579<\/a>&nbsp;\u306bvB\u4ed8\u3051\u3089\u308c\u3066\u304a\u308a\u3001Windows\u30c7\u30b9\u30af\u30c8\u30c3\u30d7\u7248\u304a\u3088\u3073Mac\u7248Teams\u306bm\u7528\u3055\u308c\u307e\u3059\u3002<\/p>\n<p>  <\/p>\n<p>  <b>  <\/p>\n<div><b>[\u3044\u3064\u8d77\u3053\u308b\u304b:]<\/b><\/div>\n<p>  <\/b>  <\/p>\n<ul>\n<li><b style=\"\">\u30bf`\u30b2\u30c3\u30c8\u30ea\u30ea`\u30b9:<\/b> 2026\u5e741\u6708\u521d\u65ec&nbsp;\u306b\u5c55_\u3092_\u59cb\u3057\u30012026\u5e741\u6708\u4e2d\u65ec\u307e\u3067\u306b\u5b8c\u4e86\u3059\u308b\u4e88\u5b9a\u3067\u3059\u3002<\/li>\n<p>  <\/p>\n<li><b>\u4e00\u822c\u516c_(\u4e16\u754c):<\/b> 2026\u5e741\u6708\u4e2d\u65ec\u306b\u5c55_\u3092_\u59cb\u3057\u30012026\u5e742\u6708\u521d\u65ec\u306e\u5b8c\u6210\u304cz\u307e\u308c\u3066\u3044\u307e\u3059\u3002<\/li>\n<p>  <\/ul>\n<p>  <b>[\u3053\u308c\u304c\u3042\u306a\u305f\u306eM\u306b\u3069\u306e\u3088\u3046\u306a\u5f71\u3092\u4e0e\u3048\u308b\u304b:]<\/b>  <\/p>\n<\/p>\n<p><b>\u5f71\u3092\u53d7\u3051\u308b\u4eba\u7269:<\/b><\/p>\n<p>  <\/p>\n<ul>  <\/p>\n<li>\u30c7\u30b9\u30af\u30c8\u30c3\u30d7\u3001\u30a6\u30a7\u30d6\u3001Mac\u3067 <b>Microsoft Teams Queues\u30a2\u30d7\u30ea<\/b> \u3092\u4f7f\u7528\u3057\u3066\u3044\u308bM\u3002<\/li>\n<p>  <\/p>\n<li>m\u5207\u306a\u53f5\u84fc <b>Teams Premium\u30e9\u30a4\u30bb\u30f3\u30b9<\/b>\u3092\u6301\u3064\u30e6`\u30b6`\u3002<\/li>\n<p>  <\/ul>\n<p>  <\/p>\n<p><b>\u4eca\u5f8c\u306e\u5c55_:<\/b><\/p>\n<p>  <\/p>\n<ul>  <\/p>\n<li>\u30ad\u30e5`\u30e1\u30f3\u30d0`\u306f\u3001\u3059\u3079\u3066\u306e\u4e0d\u5728\u7740\u4fe1\u3001\u7740\u4fe1\u3001k\u4fe1\u306e <b>\u5171\u6709\u901a\u5c65s<\/b> \u3092E\u3067\u304d\u307e\u3059\u3002<\/li>\n<p>  <\/p>\n<li>\u3053\u306eC\u80fd\u306f <b>\u30c7\u30d5\u30a9\u30eb\u30c8\u3067o<\/b>\u306b\u306a\u3063\u3066\u3044\u307e\u3059\u3002\u7ba1\u7406\u8005\u306f <b>Teams\u7ba1\u7406\u30bb\u30f3\u30bf`(TAC)<\/b>\u3067\u6709\u90e1\u6454\u5de5\u6c21\u533e\u8f98\u84fc\u57c2<\/li>\n<p>  <\/p>\n<li>\u7ba1\u7406\u8005\u306f\u3059\u3079\u3066\u306e\u30ad\u30e5`\u30e1\u30f3\u30d0`\u306b <b>\u5171\u6709\u901a\u5c65s<\/b> \u306e\u30a2\u30af\u30bb\u30b9\u3092S\u53ef\u3057\u305f\u308a\u3001\u53f5\u84fc\u867a\u8bc1\u78e8\u59d7`\u30b6`\u306e\u307f\u306b\u30a2\u30af\u30bb\u30b9\u3092\u5236\u9650\u3057\u305f\u308a\u3067\u304d\u307e\u3059\u3002<\/li>\n<p>  <\/p>\n<li>\u65e2\u77e5\u306e\u5236\u9650:\u30c6\u30ca\u30f3\u30c8\u79fb\u884c\u306f <b>\u30ad\u30e5`\u306e\u901a\u5c65s<\/b>\u306b\u306f\u30b5\u30dd`\u30c8\u3055\u308c\u3066\u3044\u307e\u305b\u3093\u3002M\u304c\u65b0\u3057\u3044\u5730\u57df\u306b\u79fb\u3057\u305f\u9f8a\u7a00\u2493\u5374\u599e\u6e29s\u306f\u79fb\u79fb\u3055\u308c\u307e\u305b\u3093\u3002\u65b0\u305f\u306as\u53f2\u304c\u59cb\u307e\u308b\u3002\u79fb\u884c\u306e\u30b5\u30dd`\u30c8\u306f\u4eca\u5f8c\u306e\u30a2\u30c3\u30d7\u30c7`\u30c8\u3067\u8ffd\u52a0\u3055\u308c\u308b\u4e88\u5b9a\u3067\u3059\u3002<\/li>\n<p>  <\/ul>\n<p>  <b>[\u6d43\u97e6\u90e1\u5e5b\u6454\u6266\u6bea\u957f:]<\/b>  <\/p>\n<\/p>\n<ul>\n<li><b>Teams\u7ba1\u7406\u30bb\u30f3\u30bf`<\/b>\u3067<b>\u5171\u6709\u901a\u5c65s<\/b>\u3092\u6709\u90e1\u6454\u7b4f\u76ae\u5764\u4e39\u3041<\/li>\n<p>  <\/p>\n<li>\u30ad\u30e5`\u30e1\u30f3\u30d0`\u3084J\u53ef\u30e6`\u30b6`\u306e\u305f\u3081\u306e\u53f5\u84fc\u86dfO\u5b9a\u3057\u307e\u3057\u3087\u3046\u3002<\/li>\n<p>  <\/p>\n<li>\u3053\u306e\u6d93\u9894\u5eff\u6bf3\u6293\u948e\u653b\u6e86\u7eca\u3092\u53d7\u3051\u308b\u30e6`\u30b6`\u306b\u62a4\u00e0\u76ae\u5764\u4e39\u3041<\/li>\n<p>  <\/p>\n<li>\u3053\u306eC\u80fd\u3092\u53cd\u6620\u3059\u308b\u305f\u3081\u306b\u5185\u90e8\u30c9\u30ad\u30e5\u30e1\u30f3\u30c8\u3092\u66f4\u65b0\u3057\u3066\u304f\u3060\u3055\u3044\u3002<\/li>\n<\/ul>\n<p>\u60c5\u8785<\/p>\n<ul>\n<li><a href=\"https:\/\/learn.microsoft.com\/MicrosoftTeams\/plan-auto-attendant-call-queue?branch=pr-en-us-18379\" target=\"_blank\">Teams\u306e\u81ea\u7b54\u3068\u901a\u30ad\u30e5`\u306e\u753b<\/a> (\u5c55_\u524d\u306b\u66f4\u65b0\u4e88\u5b9a)<\/li>\n<li><a href=\"https:\/\/learn.microsoft.com\/microsoftteams\/create-a-phone-system-call-queue?tabs=general-info\" target=\"_blank\">Microsoft Teams\u3067\u30b3`\u30eb\u30ad\u30e5`\u3092\u4f5c\u6210\u3059\u308b<\/a> (\u5c55_\u524d\u306b\u66f4\u65b0\u4e88\u5b9a)<\/li>\n<\/ul>\n<ul>  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[&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"class_list":["post-13965","post","type-post","status-publish","format-standard","hentry","category-uncategorized"],"_links":{"self":[{"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/posts\/13965","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/comments?post=13965"}],"version-history":[{"count":0,"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/posts\/13965\/revisions"}],"wp:attachment":[{"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/media?parent=13965"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/categories?post=13965"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/tags?post=13965"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}