{"id":14051,"date":"2025-12-02T00:01:14","date_gmt":"2025-12-01T15:01:14","guid":{"rendered":"https:\/\/m365jp.net\/?p=14051"},"modified":"2025-12-02T00:01:34","modified_gmt":"2025-12-01T15:01:34","slug":"mc1191196-dynamics-365-customer-service-configure-timeout-rules-override-in-sla-based-automatic-actions","status":"publish","type":"post","link":"https:\/\/m365jp.net\/index.php\/2025-12-02-mc1191196-dynamics-365-customer-service-configure-timeout-rules-override-in-sla-based-automatic-actions","title":{"rendered":"MC1191196 | Dynamics 365 Customer Service &#8211; Configure timeout rules override in SLA-based automatic actions"},"content":{"rendered":"<div class=\"postie-post\">\n<div>\n<hr>\n<table id=\"section\">\n<tbody>\n<tr>\n<th width=\"95%\">MC1191196 | Dynamics 365 Customer Service &#8211; Configure timeout rules override in SLA-based automatic actions<\/th>\n<\/tr>\n<\/tbody>\n<\/table>\n<hr>\n<table id=\"data\">\n<tbody>\n<tr>\n<th>Classification<\/th>\n<td>stayInformed<\/td>\n<\/tr>\n<tr>\n<th>Last Updated<\/th>\n<td>12\/01\/2025 14:17:22<\/td>\n<\/tr>\n<tr>\n<th>Start Time<\/th>\n<td>12\/01\/2025 14:16:21<\/td>\n<\/tr>\n<tr>\n<th>End Time<\/th>\n<td>01\/16\/2026 14:16:00<\/td>\n<\/tr>\n<tr>\n<th>Message Content<\/th>\n<td>We are announcing the ability to configure timeout rules override in SLA-based automatic actions in Dynamics 365 Customer Service. This feature will reach general availability on December 31, 2025.<\/p>\n<p>  <b>How does this affect me? <\/b><\/p>\n<p>  This feature enables customer service representatives to override timeout rules in automatic actions based on SLAs.  <\/p>\n<p>  In scenarios where a customer service representative is on leave, needs more response time, or transfers a conversation to a different queue, the service representative can change the rules for automatic actions.  <\/p>\n<p>  <b>What action do I need to take? <\/b><\/p>\n<p>  This message is for awareness, and no action is required.<\/td>\n<\/tr>\n<tr>\n<th>Machine Translation<\/th>\n<td>Dynamics 365 Customer Service\u306b\u304a\u3044\u3066\u3001SLA\u30d9\u30fc\u30b9\u306e\u81ea\u52d5\u30a2\u30af\u30b7\u30e7\u30f3\u3067\u30bf\u30a4\u30e0\u30a2\u30a6\u30c8\u30eb\u30fc\u30eb\u306e\u30aa\u30fc\u30d0\u30fc\u30e9\u30a4\u30c9\u3092\u8a2d\u5b9a\u3059\u308b\u6a5f\u80fd\u3092\u767a\u8868\u3057\u307e\u3059\u3002\u3053\u306e\u6a5f\u80fd\u306f2025\u5e7412\u670831\u65e5\u306b\u4e00\u822c\u516c\u958b\u3055\u308c\u307e\u3059\u3002<\/p>\n<p>  <b>\u3053\u308c\u304c\u79c1\u306b\u3069\u3046\u5f71\u97ff\u3059\u308b\u306e\u3067\u3057\u3087\u3046\u304b? <\/b><br \/>  \u3053\u306e\u6a5f\u80fd\u306b\u3088\u308a\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u62c5\u5f53\u8005\u306fSLA\u306b\u57fa\u3065\u304f\u81ea\u52d5\u30a2\u30af\u30b7\u30e7\u30f3\u3067\u30bf\u30a4\u30e0\u30a2\u30a6\u30c8\u30eb\u30fc\u30eb\u3092\u4e0a\u66f8\u304d\u3067\u304d\u307e\u3059\u3002 <\/p>\n<p>  \u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u62c5\u5f53\u8005\u304c\u4f11\u6687\u4e2d\u3001\u5bfe\u5fdc\u6642\u9593\u306e\u5ef6\u9577\u3001\u4f1a\u8a71\u3092\u5225\u306e\u30ad\u30e5\u30fc\u306b\u8ee2\u9001\u3059\u308b\u5834\u5408\u3001\u30b5\u30fc\u30d3\u30b9\u62c5\u5f53\u8005\u306f\u81ea\u52d5\u51e6\u7406\u306e\u30eb\u30fc\u30eb\u3092\u5909\u66f4\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002 <\/p>\n<p>  <b>\u3069\u3093\u306a\u5bfe\u5fdc\u3092\u53d6\u308c\u3070\u3044\u3044\u306e\u3067\u3057\u3087\u3046\u304b? <\/b><br \/>  \u3053\u306e\u30e1\u30c3\u30bb\u30fc\u30b8\u306f\u610f\u8b58\u5411\u4e0a\u306e\u305f\u3081\u306e\u3082\u306e\u3067\u3042\u308a\u3001\u884c\u52d5\u306f\u5fc5\u8981\u3042\u308a\u307e\u305b\u3093\u3002<\/td>\n<\/tr>\n<\/tbody>\n<\/table><\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>MC1191196 | Dynamics 365 Customer Service &#8211; Configure timeout rules override in SLA-based automatic acti [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"class_list":["post-14051","post","type-post","status-publish","format-standard","hentry","category-uncategorized"],"_links":{"self":[{"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/posts\/14051","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/comments?post=14051"}],"version-history":[{"count":0,"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/posts\/14051\/revisions"}],"wp:attachment":[{"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/media?parent=14051"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/categories?post=14051"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/tags?post=14051"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}