{"id":14054,"date":"2025-12-02T03:01:20","date_gmt":"2025-12-01T18:01:20","guid":{"rendered":"https:\/\/m365jp.net\/?p=14054"},"modified":"2025-12-02T03:03:26","modified_gmt":"2025-12-01T18:03:26","slug":"servicedegradation-ex1183224-exchange-online-some-users-may-be-unable-to-access-the-my-templates-and-viva-insights-outlook-add-ins-in-exchange-online-20","status":"publish","type":"post","link":"https:\/\/m365jp.net\/index.php\/2025-12-02-servicedegradation-ex1183224-exchange-online-some-users-may-be-unable-to-access-the-my-templates-and-viva-insights-outlook-add-ins-in-exchange-online-20","title":{"rendered":"[serviceDegradation] EX1183224 | Exchange Online | Some users may be unable to access the My Templates and Viva Insights Outlook add-ins in Exchange Online"},"content":{"rendered":"
\n
\n
\n\n\n\n
EX1183224 | Exchange Online | Some users may be unable to access the My Templates and Viva Insights Outlook add-ins in Exchange Online<\/th>\n<\/tr>\n<\/tbody>\n<\/table>\n
\n\n\n\n\n\n\n\n\n\n\n
Status<\/th>\nserviceDegradation<\/td>\n<\/tr>\n
Classification<\/th>\nadvisory<\/td>\n<\/tr>\n
User Impact<\/th>\nUsers may be unable to access the My Templates and Viva Insights Outlook add-ins in Exchange Online.<\/td>\n<\/tr>\n
Last Updated<\/th>\n12\/01\/2025 17:07:56<\/td>\n<\/tr>\n
Start Time<\/th>\n11\/05\/2025 20:53:41<\/td>\n<\/tr>\n
End Time<\/th>\n<\/td>\n<\/tr>\n
Latest Message<\/th>\nTitle: Some users may be unable to access the My Templates and Viva Insights Outlook add-ins in Exchange Online<\/p>\n

User impact: Users may be unable to access the My Templates and Viva Insights Outlook add-ins in Exchange Online.<\/p>\n

Current status: While we’ve gotten verification from some affected users that impact is resolved, we’ve also been informed there is a small number of users who are still unable to access the My Templates add-in. We’re requesting fresh data from these affected users to determine why the impact persists.<\/p>\n

Scope of impact: The problem impacts some users trying to access the My Templates and Viva Insights Outlook add-ins in Exchange Online. This section may be updated as our investigation progresses.<\/p>\n

Root cause: A recent change to the Admin API is causing a mismatch in the data format of users’ mailbox cache, and is resulting in the missing Outlook add-ins.<\/p>\n

Next update by: Tuesday, December 2, 2025, at 6:00 PM UTC<\/td>\n<\/tr>\n

Machine Translation<\/th>\n\u30bf\u30a4\u30c8\u30eb:\u4e00\u90e8\u306e\u30e6\u30fc\u30b6\u30fc\u306fExchange Online\u3067My Templates\u3084Viva Insights Outlook\u30a2\u30c9\u30a4\u30f3\u306b\u30a2\u30af\u30bb\u30b9\u3067\u304d\u306a\u3044\u5834\u5408\u304c\u3042\u308a\u307e\u3059<\/p>\n

\u30e6\u30fc\u30b6\u30fc\u3078\u306e\u5f71\u97ff:\u30e6\u30fc\u30b6\u30fc\u306fExchange Online\u306e\u300cMy Templates\u300d\u3084\u300cViva Insights\u300dOutlook\u30a2\u30c9\u30a4\u30f3\u306b\u30a2\u30af\u30bb\u30b9\u3067\u304d\u306a\u3044\u5834\u5408\u304c\u3042\u308a\u307e\u3059\u3002<\/p>\n

\u73fe\u72b6:\u5f71\u97ff\u3092\u53d7\u3051\u305f\u4e00\u90e8\u306e\u30e6\u30fc\u30b6\u30fc\u304b\u3089\u5f71\u97ff\u304c\u89e3\u6d88\u3055\u308c\u305f\u3068\u3044\u3046\u78ba\u8a8d\u3092\u5f97\u307e\u3057\u305f\u304c\u3001MyTemplates\u30a2\u30c9\u30a4\u30f3\u306b\u307e\u3060\u30a2\u30af\u30bb\u30b9\u3067\u304d\u306a\u3044\u5c11\u6570\u306e\u30e6\u30fc\u30b6\u30fc\u304c\u3044\u308b\u3053\u3068\u3082\u77e5\u3089\u3055\u308c\u307e\u3057\u305f\u3002\u5f71\u97ff\u3092\u53d7\u3051\u305f\u30e6\u30fc\u30b6\u30fc\u304b\u3089\u65b0\u305f\u306a\u30c7\u30fc\u30bf\u3092\u6c42\u3081\u3066\u304a\u308a\u3001\u306a\u305c\u5f71\u97ff\u304c\u7d9a\u304f\u306e\u304b\u3092\u660e\u3089\u304b\u306b\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n

\u5f71\u97ff\u7bc4\u56f2:\u3053\u306e\u554f\u984c\u306f\u3001Exchange Online\u3067My Templates\u3084Viva Insights Outlook\u30a2\u30c9\u30a4\u30f3\u306b\u30a2\u30af\u30bb\u30b9\u3057\u3088\u3046\u3068\u3059\u308b\u4e00\u90e8\u306e\u30e6\u30fc\u30b6\u30fc\u306b\u5f71\u97ff\u3057\u3066\u3044\u307e\u3059\u3002\u3053\u306e\u30bb\u30af\u30b7\u30e7\u30f3\u306f\u8abf\u67fb\u306e\u9032\u5c55\u306b\u4f34\u3044\u66f4\u65b0\u3055\u308c\u308b\u53ef\u80fd\u6027\u304c\u3042\u308a\u307e\u3059\u3002<\/p>\n

\u6839\u672c\u539f\u56e0:\u6700\u8fd1\u306e\u7ba1\u7406API\u306e\u5909\u66f4\u306b\u3088\u308a\u3001\u30e6\u30fc\u30b6\u30fc\u306e\u30e1\u30fc\u30eb\u30dc\u30c3\u30af\u30b9\u30ad\u30e3\u30c3\u30b7\u30e5\u306e\u30c7\u30fc\u30bf\u5f62\u5f0f\u306b\u4e0d\u4e00\u81f4\u304c\u751f\u3058\u3001Outlook\u306e\u30a2\u30c9\u30a4\u30f3\u304c\u6b20\u843d\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n

\u6b21\u56de\u66f4\u65b0:2025\u5e7412\u67082\u65e5\u706b\u66dc\u65e5 \u5348\u5f8c6\u6642 UTC<\/td>\n<\/tr>\n<\/tbody>\n<\/table><\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"

EX1183224 | Exchange Online | Some users may be unable to access the My Templates and Viva Insights Outlook ad […]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"class_list":["post-14054","post","type-post","status-publish","format-standard","hentry","category-uncategorized"],"_links":{"self":[{"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/posts\/14054","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/comments?post=14054"}],"version-history":[{"count":0,"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/posts\/14054\/revisions"}],"wp:attachment":[{"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/media?parent=14054"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/categories?post=14054"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/tags?post=14054"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}