{"id":141,"date":"2023-01-25T11:02:09","date_gmt":"2023-01-25T02:02:09","guid":{"rendered":"https:\/\/m365jp.tk\/?p=141"},"modified":"2023-01-25T11:07:33","modified_gmt":"2023-01-25T02:07:33","slug":"servicerestored-mo501952-microsoft-365-suite-some-users-may-see-the-windows-remote-help-and-quick-assist-applications-are-unresponsive-and-stuck-on-a-blank-screen-2","status":"publish","type":"post","link":"https:\/\/m365jp.net\/index.php\/2023-01-25-servicerestored-mo501952-microsoft-365-suite-some-users-may-see-the-windows-remote-help-and-quick-assist-applications-are-unresponsive-and-stuck-on-a-blank-screen-2","title":{"rendered":"[serviceRestored] MO501952 | Microsoft 365 suite | Some users may see the Windows Remote Help and Quick Assist applications are unresponsive and stuck on a blank screen"},"content":{"rendered":"
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MO501952 | Microsoft 365 suite | Some users may see the Windows Remote Help and Quick Assist applications are unresponsive and stuck on a blank screen<\/th>\n<\/tr>\n<\/tbody>\n<\/table>\n
\n\n\n\n\n\n\n\n\n\n\n\n
Status<\/th>\nserviceRestored<\/td>\n<\/tr>\n
Classification<\/th>\nadvisory<\/td>\n<\/tr>\n
Event Type<\/th>\nUpdate<\/td>\n<\/tr>\n
User Impact<\/th>\nUsers may have been unable to use the Windows Remote Help and Quick Assist applications and seen a blank screen.<\/td>\n<\/tr>\n
Last Updated<\/th>\n1\/25\/2023 1:16:35 AM<\/td>\n<\/tr>\n
Start Time<\/th>\n1\/24\/2023 9:15:00 PM<\/td>\n<\/tr>\n
End Time<\/th>\n1\/24\/2023 10:22:00 PM<\/td>\n<\/tr>\n
Latest Message<\/th>\nTitle: Some users may see the Windows Remote Help and Quick Assist applications are unresponsive and stuck on a blank screen<\/p>\n

User impact: Users may have been unable to use the Windows Remote Help and Quick Assist applications and seen a blank screen.<\/p>\n

Final status: We’ve determined that a code change for the Windows Remote Help and Quick Assist applications caused some users to see an unresponsive or blank screen when attempting to use those apps. We’ve reverted the change and monitored telemetry to confirm the impact is remediated.<\/p>\n

Scope of impact: This event may have impacted some users who attempted to use the Windows Remote Help and Quick Assist applications.<\/p>\n

Start time: Tuesday, January 24, 2023, at 9:15 PM UTC<\/p>\n

End time: Tuesday, January 24, 2023, at 10:22 PM UTC<\/p>\n

Root cause: A code change for the Windows Remote Help and Quick Assist applications caused some users to see an unresponsive or blank screen when attempting to use those apps.<\/p>\n

Next steps:
– To help prevent similar impact in the future, we’re further reviewing why the code change affected users and how we can improve our validation procedures to catch such issues before changes are made. <\/p>\n

This is the final update for the event.<\/td>\n<\/tr>\n

\u6a5f\u68b0\u7ffb\u8a33<\/th>\n\u30bf\u30a4\u30c8\u30eb: \u4e00\u90e8\u306e\u30e6\u30fc\u30b6\u30fc\u306b\u306f\u3001Windows \u30ea\u30e2\u30fc\u30c8 \u30d8\u30eb\u30d7 \u30a2\u30d7\u30ea\u30b1\u30fc\u30b7\u30e7\u30f3\u3068\u30af\u30a4\u30c3\u30af \u30a2\u30b7\u30b9\u30c8 \u30a2\u30d7\u30ea\u30b1\u30fc\u30b7\u30e7\u30f3\u304c\u5fdc\u7b54\u305b\u305a\u3001\u7a7a\u767d\u306e\u753b\u9762\u3067\u30b9\u30bf\u30c3\u30af\u3059\u308b\u3053\u3068\u304c\u8868\u793a\u3055\u308c\u308b\u3053\u3068\u304c\u3042\u308a\u307e\u3059<\/p>\n

\u30e6\u30fc\u30b6\u3078\u306e\u5f71\u97ff:\u30e6\u30fc\u30b6\u304c Windows \u30ea\u30e2\u30fc\u30c8 \u30d8\u30eb\u30d7\u304a\u3088\u3073\u30af\u30a4\u30c3\u30af \u30a2\u30b7\u30b9\u30c8 \u30a2\u30d7\u30ea\u30b1\u30fc\u30b7\u30e7\u30f3\u3092\u4f7f\u7528\u3067\u304d\u305a\u3001\u7a7a\u767d\u306e\u753b\u9762\u304c\u8868\u793a\u3055\u308c\u308b\u53ef\u80fd\u6027\u304c\u3042\u308b\u3002<\/p>\n

\u6700\u7d42\u7684\u306a\u72b6\u614b: Windows \u30ea\u30e2\u30fc\u30c8 \u30d8\u30eb\u30d7 \u30a2\u30d7\u30ea\u30b1\u30fc\u30b7\u30e7\u30f3\u3068\u30af\u30a4\u30c3\u30af \u30a2\u30b7\u30b9\u30c8 \u30a2\u30d7\u30ea\u30b1\u30fc\u30b7\u30e7\u30f3\u306e\u30b3\u30fc\u30c9\u5909\u66f4\u306b\u3088\u308a\u3001\u4e00\u90e8\u306e\u30e6\u30fc\u30b6\u30fc\u304c\u3053\u308c\u3089\u306e\u30a2\u30d7\u30ea\u3092\u4f7f\u7528\u3057\u3088\u3046\u3068\u3059\u308b\u3068\u3001\u5fdc\u7b54\u3057\u306a\u3044\u753b\u9762\u307e\u305f\u306f\u7a7a\u767d\u306e\u753b\u9762\u304c\u8868\u793a\u3055\u308c\u308b\u3053\u3068\u304c\u5224\u660e\u3057\u307e\u3057\u305f\u3002\u5909\u66f4\u3092\u5143\u306b\u623b\u3057\u3001\u30c6\u30ec\u30e1\u30c8\u30ea\u3092\u76e3\u8996\u3057\u3066\u3001\u5f71\u97ff\u304c\u4fee\u5fa9\u3055\u308c\u305f\u3053\u3068\u3092\u78ba\u8a8d\u3057\u307e\u3057\u305f\u3002<\/p>\n

\u5f71\u97ff\u306e\u7bc4\u56f2: \u3053\u306e\u30a4\u30d9\u30f3\u30c8\u306f\u3001Windows \u30ea\u30e2\u30fc\u30c8 \u30d8\u30eb\u30d7\u304a\u3088\u3073\u30af\u30a4\u30c3\u30af \u30a2\u30b7\u30b9\u30c8 \u30a2\u30d7\u30ea\u30b1\u30fc\u30b7\u30e7\u30f3\u3092\u4f7f\u7528\u3057\u3088\u3046\u3068\u3057\u305f\u4e00\u90e8\u306e\u30e6\u30fc\u30b6\u30fc\u306b\u5f71\u97ff\u3092\u4e0e\u3048\u305f\u53ef\u80fd\u6027\u304c\u3042\u308a\u307e\u3059\u3002<\/p>\n

\u958b\u59cb\u6642\u9593: 2023\u5e741\u670824\u65e5\u706b\u66dc\u65e5\u5348\u5f8c9\u664215\u5206UTC<\/p>\n

\u7d42\u4e86\u6642\u523b: 2023 \u5e74 1 \u6708 24 \u65e5\u706b\u66dc\u65e5\u5348\u5f8c 10:22 UTC<\/p>\n

\u6839\u672c\u539f\u56e0: Windows \u30ea\u30e2\u30fc\u30c8 \u30d8\u30eb\u30d7\u304a\u3088\u3073\u30af\u30a4\u30c3\u30af \u30a2\u30b7\u30b9\u30c8 \u30a2\u30d7\u30ea\u30b1\u30fc\u30b7\u30e7\u30f3\u306e\u30b3\u30fc\u30c9\u5909\u66f4\u306b\u3088\u308a\u3001\u4e00\u90e8\u306e\u30e6\u30fc\u30b6\u30fc\u304c\u3053\u308c\u3089\u306e\u30a2\u30d7\u30ea\u3092\u4f7f\u7528\u3057\u3088\u3046\u3068\u3059\u308b\u3068\u3001\u5fdc\u7b54\u3057\u306a\u3044\u753b\u9762\u307e\u305f\u306f\u7a7a\u767d\u306e\u753b\u9762\u304c\u8868\u793a\u3055\u308c\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3057\u305f\u3002<\/p>\n

\u6b21\u306e\u30b9\u30c6\u30c3\u30d7:
– \u4eca\u5f8c\u540c\u69d8\u306e\u5f71\u97ff\u3092\u9632\u3050\u305f\u3081\u306b\u3001\u30b3\u30fc\u30c9\u5909\u66f4\u304c\u30e6\u30fc\u30b6\u30fc\u306b\u5f71\u97ff\u3092\u4e0e\u3048\u305f\u7406\u7531\u3068\u3001\u5909\u66f4\u304c\u884c\u308f\u308c\u308b\u524d\u306b\u305d\u306e\u3088\u3046\u306a\u554f\u984c\u3092\u691c\u51fa\u3059\u308b\u305f\u3081\u306e\u691c\u8a3c\u624b\u9806\u3092\u6539\u5584\u3059\u308b\u65b9\u6cd5\u3092\u3055\u3089\u306b\u691c\u8a0e\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n

\u3053\u308c\u306f\u3001\u30a4\u30d9\u30f3\u30c8\u306e\u6700\u7d42\u66f4\u65b0\u3067\u3059\u3002<\/td>\n<\/tr>\n<\/tbody>\n<\/table><\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"

MO501952 | Microsoft 365 suite | Some users may see the Windows Remote Help and Quick Assist applications are […]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"class_list":["post-141","post","type-post","status-publish","format-standard","hentry","category-uncategorized"],"_links":{"self":[{"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/posts\/141","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/comments?post=141"}],"version-history":[{"count":0,"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/posts\/141\/revisions"}],"wp:attachment":[{"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/media?parent=141"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/categories?post=141"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/tags?post=141"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}