{"id":14126,"date":"2025-12-05T03:01:07","date_gmt":"2025-12-04T18:01:07","guid":{"rendered":"https:\/\/m365jp.net\/?p=14126"},"modified":"2025-12-05T03:01:39","modified_gmt":"2025-12-04T18:01:39","slug":"servicerestored-op1192004-microsoft-365-apps-users-may-not-be-able-to-download-microsoft-365-desktop-apps-from-the-microsoft-365-homepage","status":"publish","type":"post","link":"https:\/\/m365jp.net\/index.php\/2025-12-05-servicerestored-op1192004-microsoft-365-apps-users-may-not-be-able-to-download-microsoft-365-desktop-apps-from-the-microsoft-365-homepage","title":{"rendered":"[serviceRestored] OP1192004 | Microsoft 365 apps | Users may not be able to download Microsoft 365 desktop apps from the Microsoft 365 homepage"},"content":{"rendered":"
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OP1192004 | Microsoft 365 apps | Users may not be able to download Microsoft 365 desktop apps from the Microsoft 365 homepage<\/th>\n<\/tr>\n<\/tbody>\n<\/table>\n
\n\n\n\n\n\n\n\n\n\n\n
Status<\/th>\nserviceRestored<\/td>\n<\/tr>\n
Classification<\/th>\nincident<\/td>\n<\/tr>\n
User Impact<\/th>\nUsers may have not been able to download Microsoft 365 desktop apps from the Microsoft 365 homepage.<\/td>\n<\/tr>\n
Last Updated<\/th>\n12\/04\/2025 17:08:52<\/td>\n<\/tr>\n
Start Time<\/th>\n12\/02\/2025 17:21:00<\/td>\n<\/tr>\n
End Time<\/th>\n12\/04\/2025 14:30:00<\/td>\n<\/tr>\n
Latest Message<\/th>\nTitle: Users may not be able to download Microsoft 365 desktop apps from the Microsoft 365 homepage<\/p>\n

User impact: Users may have not been able to download Microsoft 365 desktop apps from the Microsoft 365 homepage.<\/p>\n

Final status: We validated the fix in our internal testing environment and successfully deployed it across the affected infrastructure. After monitoring the service, we\u2019ve confirmed that download functionality for Microsoft 365 desktop apps has been restored and the issue is fully remediated.<\/p>\n

Scope of impact: Any user may have been affected by this event and may have been unable to download Microsoft 365 desktop apps from the Microsoft 365 homepage.<\/p>\n

Start time: Tuesday, December 2, 2025, at 5:21 PM UTC<\/p>\n

End time: Thursday, December 4, 2025, at 2:30 PM UTC<\/p>\n

Root cause: A recent service update contained a code issue that impacted the license check process, leading to users being unable to download Microsoft 365 desktop apps from the homepage.<\/p>\n

Next steps:
– We\u2019re reviewing how the recent service update contained a code issue that impacted the license check process, leading to users being unable to download Microsoft 365 desktop apps from the homepage, to help prevent this problem from happening again.<\/p>\n

This is the final update for the event.<\/td>\n<\/tr>\n

Machine Translation<\/th>\n\u30bf\u30a4\u30c8\u30eb:\u30e6\u30fc\u30b6\u30fc\u306fMicrosoft 365\u306e\u30db\u30fc\u30e0\u30da\u30fc\u30b8\u304b\u3089Microsoft 365\u30c7\u30b9\u30af\u30c8\u30c3\u30d7\u30a2\u30d7\u30ea\u3092\u30c0\u30a6\u30f3\u30ed\u30fc\u30c9\u3067\u304d\u306a\u3044\u5834\u5408\u304c\u3042\u308a\u307e\u3059<\/p>\n

\u30e6\u30fc\u30b6\u30fc\u3078\u306e\u5f71\u97ff:Microsoft 365\u306e\u30db\u30fc\u30e0\u30da\u30fc\u30b8\u304b\u3089Microsoft 365\u30c7\u30b9\u30af\u30c8\u30c3\u30d7\u30a2\u30d7\u30ea\u3092\u30c0\u30a6\u30f3\u30ed\u30fc\u30c9\u3067\u304d\u306a\u304b\u3063\u305f\u53ef\u80fd\u6027\u304c\u3042\u308a\u307e\u3059\u3002<\/p>\n

\u6700\u7d42\u72b6\u6cc1:\u5185\u90e8\u30c6\u30b9\u30c8\u74b0\u5883\u3067\u4fee\u6b63\u3092\u691c\u8a3c\u3057\u3001\u5f71\u97ff\u3092\u53d7\u3051\u305f\u30a4\u30f3\u30d5\u30e9\u5168\u4f53\u306b\u7121\u4e8b\u306b\u5c55\u958b\u3057\u307e\u3057\u305f\u3002\u30b5\u30fc\u30d3\u30b9\u3092\u76e3\u8996\u3057\u305f\u7d50\u679c\u3001Microsoft 365\u30c7\u30b9\u30af\u30c8\u30c3\u30d7\u30a2\u30d7\u30ea\u306e\u30c0\u30a6\u30f3\u30ed\u30fc\u30c9\u6a5f\u80fd\u304c\u5fa9\u5143\u3055\u308c\u3001\u554f\u984c\u306f\u5b8c\u5168\u306b\u89e3\u6c7a\u3055\u308c\u307e\u3057\u305f\u3002<\/p>\n

\u5f71\u97ff\u7bc4\u56f2:\u3053\u306e\u30a4\u30d9\u30f3\u30c8\u306e\u5f71\u97ff\u3092\u53d7\u3051\u305f\u30e6\u30fc\u30b6\u30fc\u306f\u3001Microsoft 365\u306e\u30db\u30fc\u30e0\u30da\u30fc\u30b8\u304b\u3089Microsoft 365\u30c7\u30b9\u30af\u30c8\u30c3\u30d7\u30a2\u30d7\u30ea\u3092\u30c0\u30a6\u30f3\u30ed\u30fc\u30c9\u3067\u304d\u306a\u304b\u3063\u305f\u53ef\u80fd\u6027\u304c\u3042\u308a\u307e\u3059\u3002<\/p>\n

\u958b\u59cb\u6642\u9593:2025\u5e7412\u67082\u65e5\u706b\u66dc\u65e5 \u5348\u5f8c5\u664221\u5206 UTC<\/p>\n

\u7d42\u4e86\u6642\u523b:2025\u5e7412\u67084\u65e5\u6728\u66dc\u65e5 \u5348\u5f8c2\u664230\u5206 UTC<\/p>\n

\u6839\u672c\u539f\u56e0:\u6700\u8fd1\u306e\u30b5\u30fc\u30d3\u30b9\u30a2\u30c3\u30d7\u30c7\u30fc\u30c8\u3067\u30e9\u30a4\u30bb\u30f3\u30b9\u30c1\u30a7\u30c3\u30af\u30d7\u30ed\u30bb\u30b9\u306b\u5f71\u97ff\u3092\u4e0e\u3048\u308b\u30b3\u30fc\u30c9\u306e\u554f\u984c\u304c\u767a\u751f\u3057\u3001\u30e6\u30fc\u30b6\u30fc\u304c\u30db\u30fc\u30e0\u30da\u30fc\u30b8\u304b\u3089Microsoft 365\u30c7\u30b9\u30af\u30c8\u30c3\u30d7\u30a2\u30d7\u30ea\u3092\u30c0\u30a6\u30f3\u30ed\u30fc\u30c9\u3067\u304d\u306a\u304f\u306a\u308a\u307e\u3057\u305f\u3002<\/p>\n

\u6b21\u306e\u30b9\u30c6\u30c3\u30d7:
– \u6700\u8fd1\u306e\u30b5\u30fc\u30d3\u30b9\u30a2\u30c3\u30d7\u30c7\u30fc\u30c8\u3067\u30e9\u30a4\u30bb\u30f3\u30b9\u30c1\u30a7\u30c3\u30af\u30d7\u30ed\u30bb\u30b9\u306b\u5f71\u97ff\u3092\u4e0e\u3048\u305f\u30b3\u30fc\u30c9\u554f\u984c\u304c\u3042\u308a\u3001\u30e6\u30fc\u30b6\u30fc\u304c\u30db\u30fc\u30e0\u30da\u30fc\u30b8\u304b\u3089Microsoft 365\u30c7\u30b9\u30af\u30c8\u30c3\u30d7\u30a2\u30d7\u30ea\u3092\u30c0\u30a6\u30f3\u30ed\u30fc\u30c9\u3067\u304d\u306a\u304f\u306a\u3063\u305f\u3053\u3068\u3092\u691c\u8a3c\u3057\u3066\u3044\u307e\u3059\u3002\u3053\u308c\u306f\u518d\u767a\u9632\u6b62\u306e\u305f\u3081\u3067\u3059\u3002<\/p>\n

\u3053\u308c\u304c\u30a4\u30d9\u30f3\u30c8\u306e\u6700\u7d42\u30a2\u30c3\u30d7\u30c7\u30fc\u30c8\u3067\u3059\u3002<\/td>\n<\/tr>\n<\/tbody>\n<\/table><\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"

OP1192004 | Microsoft 365 apps | Users may not be able to download Microsoft 365 desktop apps from the Microso […]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"class_list":["post-14126","post","type-post","status-publish","format-standard","hentry","category-uncategorized"],"_links":{"self":[{"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/posts\/14126","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/comments?post=14126"}],"version-history":[{"count":0,"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/posts\/14126\/revisions"}],"wp:attachment":[{"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/media?parent=14126"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/categories?post=14126"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/tags?post=14126"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}