{"id":14386,"date":"2025-12-20T02:00:58","date_gmt":"2025-12-19T17:00:58","guid":{"rendered":"https:\/\/m365jp.net\/?p=14386"},"modified":"2025-12-20T02:02:57","modified_gmt":"2025-12-19T17:02:57","slug":"servicedegradation-ex1183224-exchange-online-some-users-may-be-unable-to-access-the-my-templates-and-viva-insights-outlook-add-ins-in-exchange-online-37","status":"publish","type":"post","link":"https:\/\/m365jp.net\/index.php\/2025-12-20-servicedegradation-ex1183224-exchange-online-some-users-may-be-unable-to-access-the-my-templates-and-viva-insights-outlook-add-ins-in-exchange-online-37","title":{"rendered":"[serviceDegradation] EX1183224 | Exchange Online | Some users may be unable to access the My Templates and Viva Insights Outlook add-ins in Exchange Online"},"content":{"rendered":"
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EX1183224 | Exchange Online | Some users may be unable to access the My Templates and Viva Insights Outlook add-ins in Exchange Online<\/th>\n<\/tr>\n<\/tbody>\n<\/table>\n
\n\n\n\n\n\n\n\n\n\n\n
Status<\/th>\nserviceDegradation<\/td>\n<\/tr>\n
Classification<\/th>\nadvisory<\/td>\n<\/tr>\n
User Impact<\/th>\nUsers may be unable to access the My Templates and Viva Insights Outlook add-ins in Exchange Online.<\/td>\n<\/tr>\n
Last Updated<\/th>\n12\/19\/2025 16:27:45<\/td>\n<\/tr>\n
Start Time<\/th>\n11\/05\/2025 20:53:41<\/td>\n<\/tr>\n
End Time<\/th>\n<\/td>\n<\/tr>\n
Latest Message<\/th>\nTitle: Some users may be unable to access the My Templates and Viva Insights Outlook add-ins in Exchange Online<\/p>\n

User impact: Users may be unable to access the My Templates and Viva Insights Outlook add-ins in Exchange Online.<\/p>\n

Current status: While we continue to investigate the internal server error occurring during our validation process, our efforts to clear the cached data for affected users is taking longer than initially anticipated. We expect that clearing the cache will restore access to the My Templates and Viva Insights Outlook and confirm our theory that the aforementioned error is the root cause. We’ll provide a timeline for the completion of this as one becomes available.<\/p>\n

Scope of impact: The problem impacts some users trying to access the My Templates and Viva Insights Outlook add-ins in Exchange Online. This section may be updated as our investigation progresses.<\/p>\n

Next update by: Tuesday, December 23, 2025, at 2:30 PM UTC<\/td>\n<\/tr>\n

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EX1183224 | Exchange Online | Some users may be unable to access the My Templates and Viva Insights Outlook ad […]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"class_list":["post-14386","post","type-post","status-publish","format-standard","hentry","category-uncategorized"],"_links":{"self":[{"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/posts\/14386","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/comments?post=14386"}],"version-history":[{"count":0,"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/posts\/14386\/revisions"}],"wp:attachment":[{"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/media?parent=14386"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/categories?post=14386"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/tags?post=14386"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}