{"id":14421,"date":"2026-01-07T03:01:07","date_gmt":"2026-01-06T18:01:07","guid":{"rendered":"https:\/\/m365jp.net\/?p=14421"},"modified":"2026-01-07T03:02:36","modified_gmt":"2026-01-06T18:02:36","slug":"mc1214103-dynamics-365-contact-center-monitor-real-time-conversations-with-quality-evaluation-agent","status":"publish","type":"post","link":"https:\/\/m365jp.net\/index.php\/2026-01-07-mc1214103-dynamics-365-contact-center-monitor-real-time-conversations-with-quality-evaluation-agent","title":{"rendered":"MC1214103 | Dynamics 365 Contact Center – Monitor real-time conversations with Quality Evaluation Agent"},"content":{"rendered":"
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MC1214103 | Dynamics 365 Contact Center – Monitor real-time conversations with Quality Evaluation Agent<\/th>\n<\/tr>\n<\/tbody>\n<\/table>\n
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Classification<\/th>\nstayInformed<\/td>\n<\/tr>\n
Last Updated<\/th>\n01\/06\/2026 17:32:55<\/td>\n<\/tr>\n
Start Time<\/th>\n01\/06\/2026 17:31:20<\/td>\n<\/tr>\n
End Time<\/th>\n02\/06\/2026 17:31:20<\/td>\n<\/tr>\n
Message Content<\/th>\nWe are announcing the ability to monitor real-time conversations with Quality Evaluation Agent in Dynamics 365 Contact Center. This feature will reach general availability on January 16, 2026.<\/p>\n

How does this affect me?<\/b><\/p>\n

When a quality score falls below defined thresholds, the Quality Evaluation Agent sends a notification to supervisors.<\/p>\n

Key functionality of this feature includes: <\/p>\n

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  • Evaluation criteria:<\/b> Supervisors can create a form with questions, answer choices, scoring metrics, and detailed instructions to automate quality evaluations.<\/li>\n

    <\/p>\n

  • Evaluation plan:<\/b> Supervisors establish plans that define when and how interactions are evaluated. They can select evaluation frequency, apply specific criteria, and configure thresholds and notification preferences to ensure systematic, real-time assessments.<\/li>\n<\/ul>\n

    What action do I need to take?<\/b><\/p>\n

    This message is for awareness, and no action is required.<\/p>\n

    If you would like more information on this feature, please visit Monitor real-time conversations with Quality Evaluation Agent<\/a>.<\/td>\n<\/tr>\n

Machine Translation<\/th>\nDynamics 365 Contact Center\u306eQuality Evaluation Agent\u3068\u306e\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u4f1a\u8a71\u3092\u76e3\u8996\u3067\u304d\u308b\u6a5f\u80fd\u3092\u767a\u8868\u3057\u307e\u3059\u3002\u3053\u306e\u6a5f\u80fd\u306f2026\u5e741\u670816\u65e5\u306b\u4e00\u822c\u516c\u958b\u3055\u308c\u307e\u3059\u3002<\/p>\n

\u3053\u308c\u304c\u79c1\u306b\u3069\u3046\u5f71\u97ff\u3059\u308b\u306e\u3067\u3057\u3087\u3046\u304b?<\/b>
\u54c1\u8cea\u30b9\u30b3\u30a2\u304c\u5b9a\u7fa9\u3055\u308c\u305f\u95be\u5024\u3092\u4e0b\u56de\u308b\u3068\u3001\u54c1\u8cea\u8a55\u4fa1\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306f\u76e3\u7763\u8005\u306b\u901a\u77e5\u3092\u9001\u4fe1\u3057\u307e\u3059\u3002<\/p>\n

\u3053\u306e\u6a5f\u80fd\u306e\u4e3b\u306a\u6a5f\u80fd\u306f\u4ee5\u4e0b\u306e\u901a\u308a\u3067\u3059: <\/p>\n