{"id":14764,"date":"2026-02-01T05:01:00","date_gmt":"2026-01-31T20:01:00","guid":{"rendered":"https:\/\/m365jp.net\/?p=14764"},"modified":"2026-02-01T05:04:31","modified_gmt":"2026-01-31T20:04:31","slug":"mc1225430-dynamics-365-contact-center-quality-evaluation-agent-evaluation-criteria-versioning","status":"publish","type":"post","link":"https:\/\/m365jp.net\/index.php\/2026-02-01-mc1225430-dynamics-365-contact-center-quality-evaluation-agent-evaluation-criteria-versioning","title":{"rendered":"MC1225430 | Dynamics 365 Contact Center &#8211; Quality Evaluation Agent evaluation criteria versioning"},"content":{"rendered":"<div class=\"postie-post\">\n<div>\n<hr>\n<table id=\"section\">\n<tbody>\n<tr>\n<th width=\"95%\">MC1225430 | Dynamics 365 Contact Center &#8211; Quality Evaluation Agent evaluation criteria versioning<\/th>\n<\/tr>\n<\/tbody>\n<\/table>\n<hr>\n<table id=\"data\">\n<tbody>\n<tr>\n<th>Classification<\/th>\n<td>stayInformed<\/td>\n<\/tr>\n<tr>\n<th>Last Updated<\/th>\n<td>01\/31\/2026 19:42:59<\/td>\n<\/tr>\n<tr>\n<th>Start Time<\/th>\n<td>01\/31\/2026 19:41:55<\/td>\n<\/tr>\n<tr>\n<th>End Time<\/th>\n<td>02\/28\/2026 19:41:55<\/td>\n<\/tr>\n<tr>\n<th>Message Content<\/th>\n<td>We are announcing Quality Evaluation Agent evaluation criteria versioning in Dynamics 365 Contact Center. This feature will reach general availability on February 6, 2026.<\/p>\n<p>  <b>How does this affect me?<\/b><\/p>\n<p>  This feature enables supervisors to update published evaluation criteria that are used to measure quality across customer engagements. Every edit automatically creates a new criteria version, ensuring existing evaluations continue to run uninterrupted using   the last known published version.<\/p>\n<p>  All criteria versions are accessible through the Evaluation Criteria Versioning History tab, providing full visibility into how criteria have evolved over time. Supervisors can review prior versions, restore any version to make it the current one, or discard   draft changes as needed.<\/p>\n<p>  Supervisors can also run a simulation test to preview outcomes. This allows teams to validate changes, fine\u2011tune instructions, and verify expected outcomes before publishing updated criteria for live quality evaluations.<\/p>\n<p>  <b>What action do I need to take?<\/b><\/p>\n<p>  This message is for awareness, and no action is required.<\/td>\n<\/tr>\n<tr>\n<th>Machine Translation<\/th>\n<td>Dynamics 365 Contact Center\u306b\u304a\u3051\u308b\u54c1\u8cea\u8a55\u4fa1\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u8a55\u4fa1\u57fa\u6e96\u306e\u30d0\u30fc\u30b8\u30e7\u30f3\u7ba1\u7406\u3092\u767a\u8868\u3057\u307e\u3059\u3002\u3053\u306e\u6a5f\u80fd\u306f2026\u5e742\u67086\u65e5\u306b\u4e00\u822c\u516c\u958b\u3055\u308c\u307e\u3059\u3002<\/p>\n<p>  <b>\u3053\u308c\u304c\u79c1\u306b\u3069\u3046\u5f71\u97ff\u3059\u308b\u306e\u3067\u3057\u3087\u3046\u304b?<\/b><br \/>  \u3053\u306e\u6a5f\u80fd\u306b\u3088\u308a\u3001\u30b9\u30fc\u30d1\u30fc\u30d0\u30a4\u30b6\u30fc\u306f\u9867\u5ba2\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u5168\u4f53\u306e\u54c1\u8cea\u3092\u6e2c\u5b9a\u3059\u308b\u305f\u3081\u306b\u516c\u958b\u3055\u308c\u305f\u8a55\u4fa1\u57fa\u6e96\u3092\u66f4\u65b0\u3067\u304d\u307e\u3059\u3002\u7de8\u96c6\u3054\u3068\u306b\u81ea\u52d5\u7684\u306b\u65b0\u3057\u3044\u57fa\u6e96\u30d0\u30fc\u30b8\u30e7\u30f3\u304c\u4f5c\u6210\u3055\u308c\u3001\u65e2\u5b58\u306e\u8a55\u4fa1\u304c\u6700\u5f8c\u306b\u516c\u958b\u3055\u308c\u305f\u30d0\u30fc\u30b8\u30e7\u30f3\u3067\u9014\u5207\u308c\u306a\u304f\u5b9f\u884c\u3055\u308c\u307e\u3059\u3002<\/p>\n<p>  \u3059\u3079\u3066\u306e\u57fa\u6e96\u30d0\u30fc\u30b8\u30e7\u30f3\u306f\u300c\u8a55\u4fa1\u57fa\u6e96\u306e\u30d0\u30fc\u30b8\u30e7\u30f3\u7ba1\u7406\u5c65\u6b74\u300d\u30bf\u30d6\u304b\u3089\u30a2\u30af\u30bb\u30b9\u3067\u304d\u3001\u57fa\u6e96\u306e\u9032\u5316\u3092\u5b8c\u5168\u306b\u628a\u63e1\u3067\u304d\u307e\u3059\u3002\u30b9\u30fc\u30d1\u30fc\u30d0\u30a4\u30b6\u30fc\u306f\u904e\u53bb\u306e\u30d0\u30fc\u30b8\u30e7\u30f3\u3092\u78ba\u8a8d\u3057\u305f\u308a\u3001\u4efb\u610f\u306e\u30d0\u30fc\u30b8\u30e7\u30f3\u3092\u73fe\u5728\u306e\u30d0\u30fc\u30b8\u30e7\u30f3\u306b\u518d\u751f\u3057\u305f\u308a\u3001\u5fc5\u8981\u306b\u5fdc\u3058\u3066\u4e0b\u66f8\u304d\u306e\u5909\u66f4\u3092\u7834\u68c4\u3057\u305f\u308a\u3067\u304d\u307e\u3059\u3002<\/p>\n<p>  \u30b9\u30fc\u30d1\u30fc\u30d0\u30a4\u30b6\u30fc\u306f\u7d50\u679c\u3092\u30d7\u30ec\u30d3\u30e5\u30fc\u3059\u308b\u305f\u3081\u306b\u30b7\u30df\u30e5\u30ec\u30fc\u30b7\u30e7\u30f3\u30c6\u30b9\u30c8\u3092\u884c\u3046\u3053\u3068\u3082\u3067\u304d\u307e\u3059\u3002\u3053\u308c\u306b\u3088\u308a\u3001\u30c1\u30fc\u30e0\u306f\u5909\u66f4\u70b9\u306e\u691c\u8a3c\u3001\u6307\u793a\u306e\u5fae\u8abf\u6574\u3001\u671f\u5f85\u3055\u308c\u308b\u7d50\u679c\u306e\u691c\u8a3c\u3092\u884c\u3044\u3001\u30e9\u30a4\u30d6\u54c1\u8cea\u8a55\u4fa1\u306e\u57fa\u6e96\u3092\u516c\u958b\u3059\u308b\u524d\u306b\u78ba\u8a8d\u3067\u304d\u307e\u3059\u3002<\/p>\n<p>  <b>\u3069\u3093\u306a\u5bfe\u5fdc\u3092\u53d6\u308c\u3070\u3044\u3044\u306e\u3067\u3057\u3087\u3046\u304b?<\/b><br \/>  \u3053\u306e\u30e1\u30c3\u30bb\u30fc\u30b8\u306f\u610f\u8b58\u5411\u4e0a\u306e\u305f\u3081\u306e\u3082\u306e\u3067\u3042\u308a\u3001\u884c\u52d5\u306f\u5fc5\u8981\u3042\u308a\u307e\u305b\u3093\u3002<\/td>\n<\/tr>\n<\/tbody>\n<\/table><\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>MC1225430 | Dynamics 365 Contact Center &#8211; Quality Evaluation Agent evaluation criteria versioning Classi [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"class_list":["post-14764","post","type-post","status-publish","format-standard","hentry","category-uncategorized"],"_links":{"self":[{"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/posts\/14764","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/comments?post=14764"}],"version-history":[{"count":0,"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/posts\/14764\/revisions"}],"wp:attachment":[{"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/media?parent=14764"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/categories?post=14764"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/tags?post=14764"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}