{"id":14943,"date":"2026-02-13T00:01:00","date_gmt":"2026-02-12T15:01:00","guid":{"rendered":"https:\/\/m365jp.net\/?p=14943"},"modified":"2026-02-13T00:06:08","modified_gmt":"2026-02-12T15:06:08","slug":"mc1231135-dynamics-365-contact-center-set-a-custom-voice-for-voice-agents","status":"publish","type":"post","link":"https:\/\/m365jp.net\/index.php\/2026-02-13-mc1231135-dynamics-365-contact-center-set-a-custom-voice-for-voice-agents","title":{"rendered":"MC1231135 | Dynamics 365 Contact Center – Set a custom voice for voice agents"},"content":{"rendered":"
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MC1231135 | Dynamics 365 Contact Center – Set a custom voice for voice agents<\/th>\n<\/tr>\n<\/tbody>\n<\/table>\n
\n\n\n\n\n\n\n\n\n
Classification<\/th>\nstayInformed<\/td>\n<\/tr>\n
Last Updated<\/th>\n02\/12\/2026 14:39:05<\/td>\n<\/tr>\n
Start Time<\/th>\n02\/12\/2026 14:35:51<\/td>\n<\/tr>\n
End Time<\/th>\n03\/12\/2026 14:35:51<\/td>\n<\/tr>\n
Message Content<\/th>\nWe are announcing the ability to set a custom voice for voice agents in Dynamics 365 Contact Center. This feature will reach general availability on February 27, 2026.<\/p>\n

How does this affect me?<\/b><\/p>\n

With this feature, you can set a custom voice for your voice agents. After gaining approval through Microsoft’s Responsible AI practices and building a custom voice model<\/a>, you can then integrate with Dynamics 365 Contact Center.<\/p>\n

Navigate to Channels > Custom AI Voices > + Connect Custom Voice.<\/p>\n

You will be prompted through a series of cascading drop-down boxes to select the speech resource and custom voice model to connect. Once connected, you can create a voice channel for self-service and use the custom voice.<\/p>\n

What action do I need to take?<\/b><\/p>\n

This message is for awareness, and no action is required.<\/td>\n<\/tr>\n

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MC1231135 | Dynamics 365 Contact Center – Set a custom voice for voice agents Classification stayInforme […]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"class_list":["post-14943","post","type-post","status-publish","format-standard","hentry","category-uncategorized"],"_links":{"self":[{"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/posts\/14943","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/comments?post=14943"}],"version-history":[{"count":0,"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/posts\/14943\/revisions"}],"wp:attachment":[{"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/media?parent=14943"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/categories?post=14943"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/tags?post=14943"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}