{"id":15151,"date":"2026-02-27T01:01:00","date_gmt":"2026-02-26T16:01:00","guid":{"rendered":"https:\/\/m365jp.net\/?p=15151"},"modified":"2026-02-27T01:03:15","modified_gmt":"2026-02-26T16:03:15","slug":"mc1239678-dynamics-365-contact-center-use-preview-dial-for-high-value-proactive-engagements","status":"publish","type":"post","link":"https:\/\/m365jp.net\/index.php\/2026-02-27-mc1239678-dynamics-365-contact-center-use-preview-dial-for-high-value-proactive-engagements","title":{"rendered":"MC1239678 | Dynamics 365 Contact Center &#8211; Use preview dial for high-value proactive engagements"},"content":{"rendered":"<div class=\"postie-post\">\n<div>\n<hr>\n<table id=\"section\">\n<tbody>\n<tr>\n<th width=\"95%\">MC1239678 | Dynamics 365 Contact Center &#8211; Use preview dial for high-value proactive engagements<\/th>\n<\/tr>\n<\/tbody>\n<\/table>\n<hr>\n<table id=\"data\">\n<tbody>\n<tr>\n<th>Classification<\/th>\n<td>stayInformed<\/td>\n<\/tr>\n<tr>\n<th>Last Updated<\/th>\n<td>02\/26\/2026 15:56:46<\/td>\n<\/tr>\n<tr>\n<th>Start Time<\/th>\n<td>02\/26\/2026 15:54:28<\/td>\n<\/tr>\n<tr>\n<th>End Time<\/th>\n<td>04\/07\/2026 15:54:00<\/td>\n<\/tr>\n<tr>\n<th>Message Content<\/th>\n<td>We are announcing the ability to use preview dial for high-value proactive engagements in Dynamics 365 Contact Center. This feature will reach general availability on March 31, 2026.  <\/p>\n<p>  <b>How does this affect me?<\/b><\/p>\n<p>  This feature enables administrators to create service representative-led proactive engagements with preview dialing to support high-value customer interactions that require personalized support.<\/p>\n<p>  In the Copilot Service admin center, administrators and journey authors can:  <\/p>\n<ul>\n<li>Specify if the preview dial needs to be started automatically and specify the time allowed for the representative to review the details before the call starts automatically.<\/li>\n<li>Allow the representative to choose the best number to dial from the contact phone numbers list.  <\/li>\n<\/ul>\n<p>  <b>What action do I need to take?<\/b><\/p>\n<p>  This message is for awareness, and no action is required.<\/p>\n<p>  If you would like more information on this feature, please visit <a href=\"https:\/\/aka.ms\/14034\/use-preview-dial-high-value-proactive-engagements\" target=\"_blank\">  Use preview dial for high-value proactive engagements<\/a>.<\/td>\n<\/tr>\n<tr>\n<th>Machine Translation<\/th>\n<td>Dynamics 365 Contact Center\u3067\u3001\u9ad8\u4fa1\u5024\u306e\u7a4d\u6975\u7684\u306a\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u306b\u30d7\u30ec\u30d3\u30e5\u30fc\u30c0\u30a4\u30e4\u30eb\u3092\u6d3b\u7528\u3067\u304d\u308b\u6a5f\u80fd\u3092\u767a\u8868\u3057\u307e\u3059\u3002\u3053\u306e\u6a5f\u80fd\u306f2026\u5e743\u670831\u65e5\u306b\u4e00\u822c\u516c\u958b\u3055\u308c\u307e\u3059\u3002  <\/p>\n<p>  <b>\u3053\u308c\u304c\u79c1\u306b\u3069\u3046\u5f71\u97ff\u3059\u308b\u306e\u3067\u3057\u3087\u3046\u304b?<\/b><br \/>  \u3053\u306e\u6a5f\u80fd\u306b\u3088\u308a\u3001\u7ba1\u7406\u8005\u306f\u30d7\u30ec\u30d3\u30e5\u30fc\u30c0\u30a4\u30e4\u30eb\u3092\u7528\u3044\u3066\u30b5\u30fc\u30d3\u30b9\u62c5\u5f53\u8005\u4e3b\u5c0e\u306e\u7a4d\u6975\u7684\u306a\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u3092\u4f5c\u6210\u3057\u3001\u500b\u5225\u30b5\u30dd\u30fc\u30c8\u3092\u5fc5\u8981\u3068\u3059\u308b\u9ad8\u4fa1\u5024\u9867\u5ba2\u3068\u306e\u3084\u308a\u53d6\u308a\u3092\u30b5\u30dd\u30fc\u30c8\u3057\u307e\u3059\u3002<\/p>\n<p>  Copilot\u30b5\u30fc\u30d3\u30b9\u7ba1\u7406\u30bb\u30f3\u30bf\u30fc\u3067\u306f\u3001\u7ba1\u7406\u8005\u3084\u30b8\u30e3\u30fc\u30cb\u30fc\u4f5c\u6210\u8005\u304c\u4ee5\u4e0b\u3092\u884c\u3048\u307e\u3059:  <\/p>\n<ul>\n<li>\u30d7\u30ec\u30d3\u30e5\u30fc\u30c0\u30a4\u30e4\u30eb\u3092\u81ea\u52d5\u958b\u59cb\u3059\u308b\u5fc5\u8981\u304c\u3042\u308b\u304b\u3001\u62c5\u5f53\u8005\u304c\u8a73\u7d30\u3092\u78ba\u8a8d\u3059\u308b\u305f\u3081\u306b\u81ea\u52d5\u7684\u306b\u901a\u8a71\u304c\u59cb\u307e\u308b\u307e\u3067\u306e\u6642\u9593\u3092\u6307\u5b9a\u3057\u3066\u304f\u3060\u3055\u3044\u3002<\/li>\n<li>\u62c5\u5f53\u8005\u304c\u9023\u7d61\u5148\u96fb\u8a71\u756a\u53f7\u30ea\u30b9\u30c8\u304b\u3089\u6700\u9069\u306a\u756a\u53f7\u3092\u9078\u3093\u3067\u3082\u3089\u3044\u307e\u3057\u3087\u3046\u3002 <\/li>\n<\/ul>\n<p>  <b>\u3069\u3093\u306a\u5bfe\u5fdc\u3092\u53d6\u308c\u3070\u3044\u3044\u306e\u3067\u3057\u3087\u3046\u304b?<\/b><br \/>  \u3053\u306e\u30e1\u30c3\u30bb\u30fc\u30b8\u306f\u610f\u8b58\u5411\u4e0a\u306e\u305f\u3081\u306e\u3082\u306e\u3067\u3042\u308a\u3001\u884c\u52d5\u306f\u5fc5\u8981\u3042\u308a\u307e\u305b\u3093\u3002<\/p>\n<p>  \u3053\u306e\u6a5f\u80fd\u306b\u3064\u3044\u3066\u3055\u3089\u306b\u8a73\u3057\u304f\u77e5\u308a\u305f\u3044\u65b9\u306f\u3001\u300c <a href=\"https:\/\/aka.ms\/14034\/use-preview-dial-high-value-proactive-engagements\" target=\"_blank\">  \u30d7\u30ec\u30d3\u30e5\u30fc\u30c0\u30a4\u30e4\u30eb\u3092\u4f7f\u3063\u3066\u9ad8\u4fa1\u5024\u306e\u7a4d\u6975\u7684\u306a\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u300d<\/a>\u3092\u3054\u89a7\u304f\u3060\u3055\u3044\u3002<\/td>\n<\/tr>\n<\/tbody>\n<\/table><\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>MC1239678 | Dynamics 365 Contact Center &#8211; Use preview dial for high-value proactive engagements Classifi [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"class_list":["post-15151","post","type-post","status-publish","format-standard","hentry","category-uncategorized"],"_links":{"self":[{"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/posts\/15151","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/comments?post=15151"}],"version-history":[{"count":0,"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/posts\/15151\/revisions"}],"wp:attachment":[{"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/media?parent=15151"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/categories?post=15151"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/tags?post=15151"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}