{"id":15538,"date":"2026-03-24T04:01:36","date_gmt":"2026-03-23T19:01:36","guid":{"rendered":"https:\/\/m365jp.net\/?p=15538"},"modified":"2026-03-24T04:06:24","modified_gmt":"2026-03-23T19:06:24","slug":"restoringservice-cw1255304-microsoft-365-copilot-chat-users-may-be-unable-to-save-their-personalization-settings-within-microsoft-copilot-chat-and-encounter-an-error","status":"publish","type":"post","link":"https:\/\/m365jp.net\/index.php\/2026-03-24-restoringservice-cw1255304-microsoft-365-copilot-chat-users-may-be-unable-to-save-their-personalization-settings-within-microsoft-copilot-chat-and-encounter-an-error","title":{"rendered":"[restoringService] CW1255304 | Microsoft 365 Copilot Chat | Users may be unable to save their personalization settings within Microsoft Copilot Chat and encounter an error"},"content":{"rendered":"
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CW1255304 | Microsoft 365 Copilot Chat | Users may be unable to save their personalization settings within Microsoft Copilot Chat and encounter an error<\/th>\n<\/tr>\n<\/tbody>\n<\/table>\n
\n\n\n\n\n\n\n\n\n\n\n
Status<\/th>\nrestoringService<\/td>\n<\/tr>\n
Classification<\/th>\nadvisory<\/td>\n<\/tr>\n
User Impact<\/th>\nUsers may be unable to save their personalization settings within Microsoft Copilot Chat and encounter an error.<\/td>\n<\/tr>\n
Last Updated<\/th>\n03\/23\/2026 18:22:16<\/td>\n<\/tr>\n
Start Time<\/th>\n03\/16\/2026 00:00:00<\/td>\n<\/tr>\n
End Time<\/th>\n<\/td>\n<\/tr>\n
Latest Message<\/th>\nTitle: Users may be unable to save their personalization settings within Microsoft Copilot Chat and encounter an error<\/p>\n

User impact: Users may be unable to save their personalization settings within Microsoft Copilot Chat and encounter an error.<\/p>\n

More info: Affected users may see a “Something went wrong, and we couldn’t save your changes. Try refreshing the page.” banner.<\/p>\n

Current status: We’re monitoring our fix to route to the correct model as it saturates throughout the affected environment and will provide a timeline for its completion and impact remediation as one becomes available. Meanwhile, we’re assessing viable deployment alternatives for more expediently providing impact relief ahead of this standard saturation.<\/p>\n

Scope of impact: All users attempting to save preferences within the Microsoft Copilot Chat settings page may be affected. This information may be updated as our investigation continues.<\/p>\n

Start time: Monday, March 16, 2026, at 12:00 AM UTC<\/p>\n

Root cause: The API that facilitates settings saving is set to a prior, deprecated version of the Copilot model.<\/p>\n

Next update by: Tuesday, March 24, 2026, at 5:30 PM UTC<\/td>\n<\/tr>\n

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CW1255304 | Microsoft 365 Copilot Chat | Users may be unable to save their personalization settings within Mic […]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"class_list":["post-15538","post","type-post","status-publish","format-standard","hentry","category-uncategorized"],"_links":{"self":[{"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/posts\/15538","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/comments?post=15538"}],"version-history":[{"count":0,"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/posts\/15538\/revisions"}],"wp:attachment":[{"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/media?parent=15538"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/categories?post=15538"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/tags?post=15538"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}