{"id":15646,"date":"2026-03-31T01:01:03","date_gmt":"2026-03-30T16:01:03","guid":{"rendered":"https:\/\/m365jp.net\/?p=15646"},"modified":"2026-03-31T01:07:00","modified_gmt":"2026-03-30T16:07:00","slug":"mc1265732-dynamics-365-customer-service-enhance-timeline-with-ai-driven-filtering-and-attribution","status":"publish","type":"post","link":"https:\/\/m365jp.net\/index.php\/2026-03-31-mc1265732-dynamics-365-customer-service-enhance-timeline-with-ai-driven-filtering-and-attribution","title":{"rendered":"MC1265732 | Dynamics 365 Customer Service – Enhance timeline with AI-driven filtering and attribution"},"content":{"rendered":"
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MC1265732 | Dynamics 365 Customer Service – Enhance timeline with AI-driven filtering and attribution<\/th>\n<\/tr>\n<\/tbody>\n<\/table>\n
\n\n\n\n\n\n\n\n\n
Classification<\/th>\nstayInformed<\/td>\n<\/tr>\n
Last Updated<\/th>\n03\/30\/2026 15:56:54<\/td>\n<\/tr>\n
Start Time<\/th>\n03\/30\/2026 15:55:55<\/td>\n<\/tr>\n
End Time<\/th>\n05\/04\/2026 15:55:00<\/td>\n<\/tr>\n
Message Content<\/th>\nWe are announcing the ability to enhance the timeline with AI-driven filtering and attribution in Dynamics 365 Customer Service. This feature will reach general availability on April 30, 2026.<\/p>\n

How does this affect me?<\/b>
This feature enables AI agent attribution on activities, allowing users to distinguish automated actions (such as enrichment, classification, or updates) from human\u2011generated entries. Key capabilities of this feature include: <\/p>\n

    \n
  • Persona\u2011based filters:<\/b> Agents segment the timeline by specific AI agents or human contributors to rapidly locate relevant activity threads.<\/li>\n
  • Extensible highlights:<\/b> Ensure custom agent actions or partner\u2011developed plug-ins can surface consistently across the timeline.<\/li>\n
  • Performance and data\u2011processing improvements:<\/b> Enable responsive filtering even as AI\u2011generated activity volume increases, ensuring the timeline remains a reliable source of historical truth.<\/li>\n<\/ul>\n

    What action do I need to take?<\/b>
    This message is for awareness, and no action is required.<\/td>\n<\/tr>\n

Machine Translation<\/th>\nDynamics 365\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u3067AI\u99c6\u52d5\u306e\u30d5\u30a3\u30eb\u30bf\u30ea\u30f3\u30b0\u3068\u5e30\u5c5e\u3092\u6d3b\u7528\u3057\u3001\u30bf\u30a4\u30e0\u30e9\u30a4\u30f3\u3092\u5f37\u5316\u3059\u308b\u6a5f\u80fd\u3092\u767a\u8868\u3057\u307e\u3059\u3002\u3053\u306e\u6a5f\u80fd\u306f2026\u5e744\u670830\u65e5\u306b\u4e00\u822c\u516c\u958b\u3055\u308c\u307e\u3059\u3002<\/p>\n

\u3053\u308c\u304c\u79c1\u306b\u3069\u3046\u5f71\u97ff\u3059\u308b\u306e\u3067\u3057\u3087\u3046\u304b?<\/b>
\u3053\u306e\u6a5f\u80fd\u306b\u3088\u308a\u3001AI\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306b\u3088\u308b\u6d3b\u52d5\u306e\u5e30\u5c5e\u304c\u53ef\u80fd\u3068\u306a\u308a\u3001\u30e6\u30fc\u30b6\u30fc\u306f\u81ea\u52d5\u5316\u3055\u308c\u305f\u884c\u52d5(\u30a8\u30f3\u30ea\u30c3\u30c1\u30e1\u30f3\u30c8\u3001\u5206\u985e\u3001\u66f4\u65b0\u306a\u3069)\u3068\u4eba\u9593\u751f\u6210\u306e\u30a8\u30f3\u30c8\u30ea\u30fc\u3092\u533a\u5225\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3059\u3002\u3053\u306e\u6a5f\u80fd\u306e\u4e3b\u306a\u6a5f\u80fd\u306f\u4ee5\u4e0b\u306e\u901a\u308a\u3067\u3059: <\/p>\n

    \n
  • \u30da\u30eb\u30bd\u30ca\u30d9\u30fc\u30b9\u306e\u30d5\u30a3\u30eb\u30bf\u30fc:<\/b> \u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306f\u7279\u5b9a\u306eAI\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u3084\u4eba\u9593\u306e\u8ca2\u732e\u8005\u3054\u3068\u306b\u30bf\u30a4\u30e0\u30e9\u30a4\u30f3\u3092\u5206\u5272\u3057\u3001\u95a2\u9023\u3059\u308b\u6d3b\u52d5\u30b9\u30ec\u30c3\u30c9\u3092\u8fc5\u901f\u306b\u7279\u5b9a\u3057\u307e\u3059\u3002<\/li>\n
  • \u62e1\u5f35\u53ef\u80fd\u306a\u30cf\u30a4\u30e9\u30a4\u30c8:<\/b> \u30ab\u30b9\u30bf\u30e0\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u30a2\u30af\u30b7\u30e7\u30f3\u3084\u30d1\u30fc\u30c8\u30ca\u30fc\u958b\u767a\u306e\u30d7\u30e9\u30b0\u30a4\u30f3\u304c\u30bf\u30a4\u30e0\u30e9\u30a4\u30f3\u5168\u4f53\u3067\u4e00\u8cab\u3057\u3066\u8868\u793a\u3055\u308c\u308b\u3088\u3046\u306b\u3057\u307e\u3057\u3087\u3046\u3002<\/li>\n
  • \u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u304a\u3088\u3073\u30c7\u30fc\u30bf\u51e6\u7406\u306e\u6539\u5584:<\/b> AI\u751f\u6210\u306e\u6d3b\u52d5\u91cf\u304c\u5897\u52a0\u3057\u3066\u3082\u30ec\u30b9\u30dd\u30f3\u30b7\u30d6\u30d5\u30a3\u30eb\u30bf\u30ea\u30f3\u30b0\u3092\u6709\u52b9\u306b\u3057\u3001\u30bf\u30a4\u30e0\u30e9\u30a4\u30f3\u304c\u4fe1\u983c\u3067\u304d\u308b\u6b74\u53f2\u7684\u771f\u5b9f\u306e\u60c5\u5831\u6e90\u3067\u3042\u308b\u3053\u3068\u3092\u4fdd\u8a3c\u3057\u307e\u3059\u3002<\/li>\n<\/ul>\n

    \u3069\u3093\u306a\u5bfe\u5fdc\u3092\u53d6\u308c\u3070\u3044\u3044\u306e\u3067\u3057\u3087\u3046\u304b?<\/b>
    \u3053\u306e\u30e1\u30c3\u30bb\u30fc\u30b8\u306f\u610f\u8b58\u5411\u4e0a\u306e\u305f\u3081\u306e\u3082\u306e\u3067\u3042\u308a\u3001\u884c\u52d5\u306f\u5fc5\u8981\u3042\u308a\u307e\u305b\u3093\u3002<\/td>\n<\/tr>\n<\/tbody>\n<\/table><\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"

    MC1265732 | Dynamics 365 Customer Service – Enhance timeline with AI-driven filtering and attribution Cl […]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"class_list":["post-15646","post","type-post","status-publish","format-standard","hentry","category-uncategorized"],"_links":{"self":[{"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/posts\/15646","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/comments?post=15646"}],"version-history":[{"count":0,"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/posts\/15646\/revisions"}],"wp:attachment":[{"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/media?parent=15646"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/categories?post=15646"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/tags?post=15646"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}