{"id":15659,"date":"2026-03-31T02:01:10","date_gmt":"2026-03-30T17:01:10","guid":{"rendered":"https:\/\/m365jp.net\/?p=15659"},"modified":"2026-03-31T02:01:27","modified_gmt":"2026-03-30T17:01:27","slug":"mc1265755-dynamics-365-customer-insights-journeys-boost-engagement-with-copilot-powered-conversational-text-messages","status":"publish","type":"post","link":"https:\/\/m365jp.net\/index.php\/2026-03-31-mc1265755-dynamics-365-customer-insights-journeys-boost-engagement-with-copilot-powered-conversational-text-messages","title":{"rendered":"MC1265755 | Dynamics 365 Customer Insights – Journeys – Boost engagement with Copilot-powered conversational text messages"},"content":{"rendered":"
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MC1265755 | Dynamics 365 Customer Insights – Journeys – Boost engagement with Copilot-powered conversational text messages<\/th>\n<\/tr>\n<\/tbody>\n<\/table>\n
\n\n\n\n\n\n\n\n\n
Classification<\/th>\nstayInformed<\/td>\n<\/tr>\n
Last Updated<\/th>\n03\/30\/2026 16:52:59<\/td>\n<\/tr>\n
Start Time<\/th>\n03\/30\/2026 16:52:10<\/td>\n<\/tr>\n
End Time<\/th>\n05\/04\/2026 16:52:00<\/td>\n<\/tr>\n
Message Content<\/th>\nWe are announcing the ability to boost engagement with Copilot-powered conversational text messages in Dynamics 365 Customer Insights – Journeys in conjunction with Dynamics 365 Contact Center. This feature will reach general availability on April 30, 2026. <\/p>\n

How does this affect me?<\/b><\/p>\n

This feature enables you to leverage Copilot Studio agents to deliver personalized SMS conversations with your customers.<\/p>\n

Key functionality of this feature includes: <\/p>\n

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  • Seamless integration with Dynamics 365 Contact Center proactive engagement.<\/li>\n
  • Use the existing capabilities of consent, audience configurations, and quiet times.<\/li>\n
  • Design your journey to include conversational text messages and react to message outcomes. <\/li>\n
  • View detailed engagement metrics, such as the number of attempts, outcomes, and specific results for each conversation interaction in the out-of-the-box journey reporting.<\/li>\n
  • Access all text conversations and engagement interaction data in storage and build custom reports using Microsoft Fabric integration. <\/li>\n<\/ul>\n

    What action do I need to take?<\/b><\/p>\n

    This message is for awareness, and no action is required.<\/td>\n<\/tr>\n

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    \n
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