{"id":15661,"date":"2026-03-31T02:01:32","date_gmt":"2026-03-30T17:01:32","guid":{"rendered":"https:\/\/m365jp.net\/?p=15661"},"modified":"2026-03-31T02:06:07","modified_gmt":"2026-03-30T17:06:07","slug":"mc1265750-dynamics-365-customer-service-simulate-case-resolution-flows-before-production","status":"publish","type":"post","link":"https:\/\/m365jp.net\/index.php\/2026-03-31-mc1265750-dynamics-365-customer-service-simulate-case-resolution-flows-before-production","title":{"rendered":"MC1265750 | Dynamics 365 Customer Service &#8211; Simulate case\u2011resolution flows before production"},"content":{"rendered":"<div class=\"postie-post\">\n<div>\n<hr>\n<table id=\"section\">\n<tbody>\n<tr>\n<th width=\"95%\">MC1265750 | Dynamics 365 Customer Service &#8211; Simulate case\u2011resolution flows before production<\/th>\n<\/tr>\n<\/tbody>\n<\/table>\n<hr>\n<table id=\"data\">\n<tbody>\n<tr>\n<th>Classification<\/th>\n<td>stayInformed<\/td>\n<\/tr>\n<tr>\n<th>Last Updated<\/th>\n<td>03\/30\/2026 16:45:20<\/td>\n<\/tr>\n<tr>\n<th>Start Time<\/th>\n<td>03\/30\/2026 16:43:05<\/td>\n<\/tr>\n<tr>\n<th>End Time<\/th>\n<td>05\/04\/2026 16:43:00<\/td>\n<\/tr>\n<tr>\n<th>Message Content<\/th>\n<td>We are announcing the ability to simulate case\u2011resolution flows before production in Dynamics 365 Customer Service. This feature will reach general availability on April 30, 2026.<\/p>\n<p>  <b>How does this affect me?<\/b><br \/>  This feature enables you to validate Case Management Agent resolution logic to detect configuration and instruction issues before they impact customers. Actionable validations from simulated end-to-end case resolution flows include resolution accuracy, clarification   gaps, failures, and estimated credit impact.<\/p>\n<p>  <b>What action do I need to take?<\/b><br \/>  This message is for awareness, and no action is required.<\/p>\n<p>  If you would like more information on this feature, please visit <a target=\"_blank\" href=\"https:\/\/aka.ms\/14408\">  Simulate case resolution flows before production<\/a>.<\/td>\n<\/tr>\n<tr>\n<th>Machine Translation<\/th>\n<td>Dynamics 365 Customer Service\u3067\u672c\u756a\u524d\u306b\u30b1\u30fc\u30b9\u89e3\u6c7a\u30d5\u30ed\u30fc\u3092\u30b7\u30df\u30e5\u30ec\u30fc\u30c8\u3067\u304d\u308b\u6a5f\u80fd\u3092\u767a\u8868\u3057\u307e\u3059\u3002\u3053\u306e\u6a5f\u80fd\u306f2026\u5e744\u670830\u65e5\u306b\u4e00\u822c\u516c\u958b\u3055\u308c\u307e\u3059\u3002<\/p>\n<p>  <b>\u3053\u308c\u304c\u79c1\u306b\u3069\u3046\u5f71\u97ff\u3059\u308b\u306e\u3067\u3057\u3087\u3046\u304b?<\/b><br \/>  \u3053\u306e\u6a5f\u80fd\u306b\u3088\u308a\u3001\u30b1\u30fc\u30b9\u7ba1\u7406\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u89e3\u6c7a\u30ed\u30b8\u30c3\u30af\u3092\u691c\u8a3c\u3057\u3001\u8a2d\u5b9a\u3084\u6307\u793a\u306e\u554f\u984c\u304c\u9867\u5ba2\u306b\u5f71\u97ff\u3092\u4e0e\u3048\u308b\u524d\u306b\u691c\u51fa\u3067\u304d\u307e\u3059\u3002\u30b7\u30df\u30e5\u30ec\u30fc\u30b7\u30e7\u30f3\u3055\u308c\u305f\u30a8\u30f3\u30c9\u30c4\u30fc\u30a8\u30f3\u30c9\u306e\u30b1\u30fc\u30b9\u89e3\u6c7a\u30d5\u30ed\u30fc\u304b\u3089\u306e\u5b9f\u884c\u53ef\u80fd\u306a\u691c\u8a3c\u306b\u306f\u3001\u89e3\u6c7a\u306e\u6b63\u78ba\u6027\u3001\u660e\u78ba\u5316\u306e\u30ae\u30e3\u30c3\u30d7\u3001\u5931\u6557\u3001\u63a8\u5b9a\u3055\u308c\u305f\u4fe1\u7528\u5f71\u97ff\u304c\u542b\u307e\u308c\u307e\u3059\u3002<\/p>\n<p>  <b>\u3069\u3093\u306a\u5bfe\u5fdc\u3092\u53d6\u308c\u3070\u3044\u3044\u306e\u3067\u3057\u3087\u3046\u304b?<\/b><br \/>  \u3053\u306e\u30e1\u30c3\u30bb\u30fc\u30b8\u306f\u610f\u8b58\u5411\u4e0a\u306e\u305f\u3081\u306e\u3082\u306e\u3067\u3042\u308a\u3001\u884c\u52d5\u306f\u5fc5\u8981\u3042\u308a\u307e\u305b\u3093\u3002<\/p>\n<p>  \u3053\u306e\u6a5f\u80fd\u306b\u3064\u3044\u3066\u3055\u3089\u306b\u8a73\u3057\u304f\u77e5\u308a\u305f\u3044\u65b9\u306f\u3001 <a target=\"_blank\" href=\"https:\/\/aka.ms\/14408\">\u30b7\u30df\u30e5\u30ec\u30fc\u30c8\u306e\u30b1\u30fc\u30b9\u89e3\u6c7a\u30d5\u30ed\u30fc\u306e\u5236\u4f5c\u524d\u306b\u3054\u89a7<\/a>\u304f\u3060\u3055\u3044\u3002<\/td>\n<\/tr>\n<\/tbody>\n<\/table><\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>MC1265750 | Dynamics 365 Customer Service &#8211; Simulate case\u2011resolution flows before production Classificat [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"class_list":["post-15661","post","type-post","status-publish","format-standard","hentry","category-uncategorized"],"_links":{"self":[{"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/posts\/15661","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/comments?post=15661"}],"version-history":[{"count":0,"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/posts\/15661\/revisions"}],"wp:attachment":[{"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/media?parent=15661"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/categories?post=15661"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/tags?post=15661"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}