{"id":15666,"date":"2026-03-31T03:01:07","date_gmt":"2026-03-30T18:01:07","guid":{"rendered":"https:\/\/m365jp.net\/?p=15666"},"modified":"2026-03-31T03:01:13","modified_gmt":"2026-03-30T18:01:13","slug":"mc1265787-dynamics-365-contact-center-evaluate-multiple-conversations-using-quality-evaluation-agent","status":"publish","type":"post","link":"https:\/\/m365jp.net\/index.php\/2026-03-31-mc1265787-dynamics-365-contact-center-evaluate-multiple-conversations-using-quality-evaluation-agent","title":{"rendered":"MC1265787 | Dynamics 365 Contact Center \u2013 Evaluate multiple conversations using Quality Evaluation Agent"},"content":{"rendered":"<div class=\"postie-post\">\n<div>\n<hr>\n<table id=\"section\">\n<tbody>\n<tr>\n<th width=\"95%\">MC1265787 | Dynamics 365 Contact Center \u2013 Evaluate multiple conversations using Quality Evaluation Agent<\/th>\n<\/tr>\n<\/tbody>\n<\/table>\n<hr>\n<table id=\"data\">\n<tbody>\n<tr>\n<th>Classification<\/th>\n<td>stayInformed<\/td>\n<\/tr>\n<tr>\n<th>Last Updated<\/th>\n<td>03\/30\/2026 17:57:55<\/td>\n<\/tr>\n<tr>\n<th>Start Time<\/th>\n<td>03\/30\/2026 17:50:12<\/td>\n<\/tr>\n<tr>\n<th>End Time<\/th>\n<td>05\/04\/2026 17:50:00<\/td>\n<\/tr>\n<tr>\n<th>Message Content<\/th>\n<td>We are announcing the ability for supervisors and quality managers to evaluate multiple closed conversations on demand, directly from the conversation list view, that also enables automated review of historical closed conversations in Dynamics 365 Contact   Center. This feature will reach general availability on April 30, 2026.<\/p>\n<p>  <b>How does this affect me?<\/b><\/p>\n<p>  You will be able to quickly select and evaluate several closed conversations at once without navigating away from the conversation list. Automated daily evaluation plans will also run in the background to process historical conversations, streamlining quality   management workflows. <\/p>\n<p>  <b>What action do I need to take?<\/b><\/p>\n<p>  This message is for awareness, and no action is required.<\/td>\n<\/tr>\n<tr>\n<th>Machine Translation<\/th>\n<td>\u30b9\u30fc\u30d1\u30fc\u30d0\u30a4\u30b6\u30fc\u3084\u54c1\u8cea\u30de\u30cd\u30fc\u30b8\u30e3\u30fc\u304c\u3001\u4f1a\u8a71\u30ea\u30b9\u30c8\u30d3\u30e5\u30fc\u304b\u3089\u8907\u6570\u306e\u30af\u30ed\u30fc\u30ba\u30c9\u30c1\u30e3\u30c3\u30c8\u3092\u30aa\u30f3\u30c7\u30de\u30f3\u30c9\u3067\u76f4\u63a5\u8a55\u4fa1\u3067\u304d\u308b\u6a5f\u80fd\u3092\u767a\u8868\u3057\u307e\u3059\u3002\u3053\u308c\u306b\u3088\u308a\u3001Dynamics 365 Contact Center\u306e\u904e\u53bb\u306e\u30af\u30ed\u30fc\u30ba\u30c9\u30c1\u30e3\u30c3\u30c8\u306e\u81ea\u52d5\u30ec\u30d3\u30e5\u30fc\u3082\u53ef\u80fd\u306b\u306a\u308a\u307e\u3059\u3002\u3053\u306e\u6a5f\u80fd\u306f2026\u5e744\u670830\u65e5\u306b\u4e00\u822c\u516c\u958b\u3055\u308c\u307e\u3059\u3002<\/p>\n<p>  <b>\u3053\u308c\u304c\u79c1\u306b\u3069\u3046\u5f71\u97ff\u3059\u308b\u306e\u3067\u3057\u3087\u3046\u304b?<\/b><br \/>  \u4f1a\u8a71\u30ea\u30b9\u30c8\u304b\u3089\u96e2\u308c\u308b\u3053\u3068\u306a\u304f\u3001\u8907\u6570\u306e\u9589\u3058\u305f\u4f1a\u8a71\u3092\u4e00\u5ea6\u306b\u7d20\u65e9\u304f\u9078\u629e\u30fb\u8a55\u4fa1\u3067\u304d\u307e\u3059\u3002\u81ea\u52d5\u65e5\u6b21\u8a55\u4fa1\u8a08\u753b\u3082\u30d0\u30c3\u30af\u30b0\u30e9\u30a6\u30f3\u30c9\u3067\u5b9f\u884c\u3055\u308c\u3001\u904e\u53bb\u306e\u4f1a\u8a71\u3092\u51e6\u7406\u3059\u308b\u305f\u3081\u3001\u54c1\u8cea\u7ba1\u7406\u306e\u30ef\u30fc\u30af\u30d5\u30ed\u30fc\u304c\u52b9\u7387\u5316\u3055\u308c\u307e\u3059\u3002<\/p>\n<p>  <b>\u3069\u3093\u306a\u5bfe\u5fdc\u3092\u53d6\u308c\u3070\u3044\u3044\u306e\u3067\u3057\u3087\u3046\u304b?<\/b><br \/>  \u3053\u306e\u30e1\u30c3\u30bb\u30fc\u30b8\u306f\u610f\u8b58\u5411\u4e0a\u306e\u305f\u3081\u306e\u3082\u306e\u3067\u3042\u308a\u3001\u884c\u52d5\u306f\u5fc5\u8981\u3042\u308a\u307e\u305b\u3093\u3002<\/td>\n<\/tr>\n<\/tbody>\n<\/table><\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>MC1265787 | Dynamics 365 Contact Center \u2013 Evaluate multiple conversations using Quality Evaluation Agent Class [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"class_list":["post-15666","post","type-post","status-publish","format-standard","hentry","category-uncategorized"],"_links":{"self":[{"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/posts\/15666","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/comments?post=15666"}],"version-history":[{"count":0,"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/posts\/15666\/revisions"}],"wp:attachment":[{"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/media?parent=15666"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/categories?post=15666"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/tags?post=15666"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}