{"id":15751,"date":"2026-04-03T07:01:38","date_gmt":"2026-04-02T22:01:38","guid":{"rendered":"https:\/\/m365jp.net\/?p=15751"},"modified":"2026-04-03T07:02:22","modified_gmt":"2026-04-02T22:02:22","slug":"servicedegradation-cw1268725-microsoft-365-copilot-chat-users-queries-may-fail-with-an-error-message-in-microsoft-365-copilot-chat-3","status":"publish","type":"post","link":"https:\/\/m365jp.net\/index.php\/2026-04-03-servicedegradation-cw1268725-microsoft-365-copilot-chat-users-queries-may-fail-with-an-error-message-in-microsoft-365-copilot-chat-3","title":{"rendered":"[serviceDegradation] CW1268725 | Microsoft 365 Copilot Chat | Users&#8217; queries may fail with an error message in Microsoft 365 Copilot Chat"},"content":{"rendered":"<div class=\"postie-post\">\n<div>\n<hr>\n<table id=\"section\">\n<tbody>\n<tr>\n<th width=\"95%\">CW1268725 | Microsoft 365 Copilot Chat | Users&#8217; queries may fail with an error message in Microsoft 365 Copilot Chat<\/th>\n<\/tr>\n<\/tbody>\n<\/table>\n<hr>\n<table id=\"data\">\n<tbody>\n<tr>\n<th>Status<\/th>\n<td class=\"bad\">serviceDegradation<\/td>\n<\/tr>\n<tr>\n<th>Classification<\/th>\n<td>advisory<\/td>\n<\/tr>\n<tr>\n<th>User Impact<\/th>\n<td>Users&#8217; queries may fail with an error in Copilot Chat.<\/td>\n<\/tr>\n<tr>\n<th>Last Updated<\/th>\n<td>04\/02\/2026 21:03:21<\/td>\n<\/tr>\n<tr>\n<th>Start Time<\/th>\n<td>04\/02\/2026 12:00:00<\/td>\n<\/tr>\n<tr>\n<th>End Time<\/th>\n<td><\/td>\n<\/tr>\n<tr>\n<th>Latest Message<\/th>\n<td>Title: Users&#8217; queries may fail with an error message in Microsoft 365 Copilot Chat<\/p>\n<p>  User impact: Users&#8217; queries may fail with an error in Copilot Chat.<\/p>\n<p>  More info: Users may see the following error message: &#8220;Sorry, something went wrong. Service unavailable. Please try again.&#8221;<\/p>\n<p>  Current status: We&#8217;ve successfully completed applying our manual mitigations to recover the performance of the responsible configuration service, however additional remediation steps are needed to resolve this impact to Copilot Chat queries. We&#8217;re manually   restarting a subset of the affected infrastructure to confirm that this action will achieve resolution before applying this fix to all affected environments.&nbsp;<\/p>\n<p>  Scope of impact: Any user attempting to run queries in Copilot Chat may experience failures in completing the action.&nbsp;<\/p>\n<p>  Start time: Thursday, April 2, 2026, at 12:00 PM UTC<\/p>\n<p>  Root cause: A configuration service utilized in the flow of completing this operation has fallen below optimal operating thresholds, resulting in impact.<\/p>\n<p>  Next update by: Thursday, April 2, 2026, at 11:00 PM UTC<\/td>\n<\/tr>\n<\/tbody>\n<\/table><\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>CW1268725 | Microsoft 365 Copilot Chat | Users&#8217; queries may fail with an error message in Microsoft 365  [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"class_list":["post-15751","post","type-post","status-publish","format-standard","hentry","category-uncategorized"],"_links":{"self":[{"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/posts\/15751","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/comments?post=15751"}],"version-history":[{"count":0,"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/posts\/15751\/revisions"}],"wp:attachment":[{"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/media?parent=15751"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/categories?post=15751"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/tags?post=15751"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}