{"id":15757,"date":"2026-04-03T09:01:29","date_gmt":"2026-04-03T00:01:29","guid":{"rendered":"https:\/\/m365jp.net\/?p=15757"},"modified":"2026-04-03T09:08:09","modified_gmt":"2026-04-03T00:08:09","slug":"servicedegradation-cw1268725-microsoft-365-copilot-chat-users-queries-may-fail-with-an-error-message-in-microsoft-365-copilot-chat-4","status":"publish","type":"post","link":"https:\/\/m365jp.net\/index.php\/2026-04-03-servicedegradation-cw1268725-microsoft-365-copilot-chat-users-queries-may-fail-with-an-error-message-in-microsoft-365-copilot-chat-4","title":{"rendered":"[serviceDegradation] CW1268725 | Microsoft 365 Copilot Chat | Users’ queries may fail with an error message in Microsoft 365 Copilot Chat"},"content":{"rendered":"
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CW1268725 | Microsoft 365 Copilot Chat | Users’ queries may fail with an error message in Microsoft 365 Copilot Chat<\/th>\n<\/tr>\n<\/tbody>\n<\/table>\n
\n\n\n\n\n\n\n\n\n\n\n
Status<\/th>\nserviceDegradation<\/td>\n<\/tr>\n
Classification<\/th>\nincident<\/td>\n<\/tr>\n
User Impact<\/th>\nUsers’ queries may fail with an error in Copilot Chat.<\/td>\n<\/tr>\n
Last Updated<\/th>\n04\/02\/2026 23:40:11<\/td>\n<\/tr>\n
Start Time<\/th>\n04\/02\/2026 12:00:00<\/td>\n<\/tr>\n
End Time<\/th>\n<\/td>\n<\/tr>\n
Latest Message<\/th>\nTitle: Users’ queries may fail with an error message in Microsoft 365 Copilot Chat<\/p>\n

User impact: Users’ queries may fail with an error in Copilot Chat.<\/p>\n

More info: Users may see the following error message: “Sorry, something went wrong. Service unavailable. Please try again.”<\/p>\n

Current status: We’ve confirmed that manually restarting the affected infrastructure achieves mitigation and are manually applying this mitigation to all affected regions. We anticipate that this restart will be completed by our next scheduled update, resolving the event.<\/p>\n

Scope of impact: Any user attempting to run queries in Copilot Chat may experience failures in completing the action.<\/p>\n

Start time: Thursday, April 2, 2026, at 12:00 PM UTC<\/p>\n

Root cause: A configuration service utilized in the flow of completing this operation has fallen below optimal operating thresholds, resulting in impact.<\/p>\n

Next update by: Friday, April 3, 2026, at 1:00 AM UTC<\/td>\n<\/tr>\n

Machine Translation<\/th>\n\u30bf\u30a4\u30c8\u30eb:Microsoft 365 Copilot\u30c1\u30e3\u30c3\u30c8\u3067\u30e6\u30fc\u30b6\u30fc\u306e\u30af\u30a8\u30ea\u304c\u30a8\u30e9\u30fc\u30e1\u30c3\u30bb\u30fc\u30b8\u3067\u5931\u6557\u3059\u308b\u5834\u5408\u304c\u3042\u308a\u307e\u3059<\/p>\n

\u30e6\u30fc\u30b6\u30fc\u3078\u306e\u5f71\u97ff:Copilot\u30c1\u30e3\u30c3\u30c8\u3067\u30e6\u30fc\u30b6\u30fc\u306e\u30af\u30a8\u30ea\u304c\u30a8\u30e9\u30fc\u3067\u5931\u6557\u3059\u308b\u3053\u3068\u304c\u3042\u308a\u307e\u3059\u3002<\/p>\n

\u8a73\u7d30\u60c5\u5831:\u30e6\u30fc\u30b6\u30fc\u306f\u4ee5\u4e0b\u306e\u30a8\u30e9\u30fc\u30e1\u30c3\u30bb\u30fc\u30b8\u3092\u898b\u308b\u304b\u3082\u3057\u308c\u307e\u305b\u3093:\u300c\u7533\u3057\u8a33\u3042\u308a\u307e\u305b\u3093\u3001\u4f55\u304b\u554f\u984c\u304c\u767a\u751f\u3057\u307e\u3057\u305f\u3002\u30b5\u30fc\u30d3\u30b9\u306f\u5229\u7528\u3067\u304d\u307e\u305b\u3093\u3002\u3082\u3046\u4e00\u5ea6\u8a66\u3057\u3066\u307f\u3066\u3002\u300d<\/p>\n

\u73fe\u72b6:\u5f71\u97ff\u3092\u53d7\u3051\u305f\u30a4\u30f3\u30d5\u30e9\u3092\u624b\u52d5\u3067\u518d\u8d77\u52d5\u3059\u308b\u3053\u3068\u3067\u7de9\u548c\u52b9\u679c\u304c\u5f97\u3089\u308c\u308b\u3053\u3068\u3092\u78ba\u8a8d\u3057\u3001\u3053\u306e\u7de9\u548c\u63aa\u7f6e\u3092\u3059\u3079\u3066\u306e\u5f71\u97ff\u5730\u57df\u306b\u624b\u52d5\u3067\u9069\u7528\u3057\u3066\u3044\u307e\u3059\u3002\u3053\u306e\u518d\u958b\u306f\u6b21\u56de\u306e\u4e88\u5b9a\u3055\u308c\u305f\u66f4\u65b0\u307e\u3067\u306b\u5b8c\u4e86\u3057\u3001\u30a4\u30d9\u30f3\u30c8\u306f\u89e3\u6c7a\u3055\u308c\u308b\u3068\u4e88\u60f3\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n

\u5f71\u97ff\u7bc4\u56f2:Copilot\u30c1\u30e3\u30c3\u30c8\u3067\u30af\u30a8\u30ea\u3092\u5b9f\u884c\u3057\u3088\u3046\u3068\u3059\u308b\u30e6\u30fc\u30b6\u30fc\u306f\u3001\u52d5\u4f5c\u5b8c\u4e86\u306b\u5931\u6557\u3059\u308b\u3053\u3068\u304c\u3042\u308a\u307e\u3059\u3002<\/p>\n

\u958b\u59cb\u6642\u9593:2026\u5e744\u67082\u65e5\u6728\u66dc\u65e5 12:00 PM UTC<\/p>\n

\u6839\u672c\u539f\u56e0:\u3053\u306e\u4f5c\u696d\u306e\u5b8c\u4e86\u30d5\u30ed\u30fc\u3067\u4f7f\u7528\u3055\u308c\u305f\u69cb\u6210\u30b5\u30fc\u30d3\u30b9\u304c\u6700\u9069\u306a\u904b\u7528\u95be\u5024\u3092\u4e0b\u56de\u308a\u3001\u5f71\u97ff\u304c\u751f\u3058\u307e\u3059\u3002<\/p>\n

\u6b21\u56de\u66f4\u65b0:2026\u5e744\u67083\u65e5\u91d1\u66dc\u65e5 \u5348\u524d1\u6642 UTC<\/td>\n<\/tr>\n<\/tbody>\n<\/table><\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"

CW1268725 | Microsoft 365 Copilot Chat | Users’ queries may fail with an error message in Microsoft 365 […]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"class_list":["post-15757","post","type-post","status-publish","format-standard","hentry","category-uncategorized"],"_links":{"self":[{"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/posts\/15757","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/comments?post=15757"}],"version-history":[{"count":0,"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/posts\/15757\/revisions"}],"wp:attachment":[{"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/media?parent=15757"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/categories?post=15757"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/tags?post=15757"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}