{"id":15760,"date":"2026-04-03T12:01:10","date_gmt":"2026-04-03T03:01:10","guid":{"rendered":"https:\/\/m365jp.net\/?p=15760"},"modified":"2026-04-03T12:01:34","modified_gmt":"2026-04-03T03:01:34","slug":"servicedegradation-cw1268725-microsoft-365-copilot-chat-users-queries-may-fail-with-an-error-message-in-microsoft-365-copilot-chat-5","status":"publish","type":"post","link":"https:\/\/m365jp.net\/index.php\/2026-04-03-servicedegradation-cw1268725-microsoft-365-copilot-chat-users-queries-may-fail-with-an-error-message-in-microsoft-365-copilot-chat-5","title":{"rendered":"[serviceDegradation] CW1268725 | Microsoft 365 Copilot Chat | Users’ queries may fail with an error message in Microsoft 365 Copilot Chat"},"content":{"rendered":"
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CW1268725 | Microsoft 365 Copilot Chat | Users’ queries may fail with an error message in Microsoft 365 Copilot Chat<\/th>\n<\/tr>\n<\/tbody>\n<\/table>\n
\n\n\n\n\n\n\n\n\n\n\n
Status<\/th>\nserviceDegradation<\/td>\n<\/tr>\n
Classification<\/th>\nincident<\/td>\n<\/tr>\n
User Impact<\/th>\nUsers’ queries may fail with an error in Copilot Chat.<\/td>\n<\/tr>\n
Last Updated<\/th>\n04\/03\/2026 02:48:14<\/td>\n<\/tr>\n
Start Time<\/th>\n04\/02\/2026 12:00:00<\/td>\n<\/tr>\n
End Time<\/th>\n<\/td>\n<\/tr>\n
Latest Message<\/th>\nTitle: Users’ queries may fail with an error message in Microsoft 365 Copilot Chat<\/p>\n

User impact: Users’ queries may fail with an error in Copilot Chat.<\/p>\n

More info: Users may see the following error message: “Sorry, something went wrong. Service unavailable. Please try again.”<\/p>\n

Current status: We’re finalizing the process of restarting service instances throughout the remaining affected service environment for full remediation and anticipate the last of the restarts may take effect by our next scheduled communications update, at which point we’ll confirm through telemetry whether impact is fully resolved.<\/p>\n

Scope of impact: Any user attempting to run queries in Copilot Chat may experience failures in completing the action.<\/p>\n

Start time: Thursday, April 2, 2026, at 12:00 PM UTC<\/p>\n

Root cause: A configuration service utilized in the flow of completing this operation has fallen below optimal operating thresholds, resulting in impact.<\/p>\n

Next update by: Friday, April 3, 2026, at 5:00 AM UTC<\/td>\n<\/tr>\n

Machine Translation<\/th>\n\u30bf\u30a4\u30c8\u30eb:Microsoft 365 Copilot\u30c1\u30e3\u30c3\u30c8\u3067\u30e6\u30fc\u30b6\u30fc\u306e\u30af\u30a8\u30ea\u304c\u30a8\u30e9\u30fc\u30e1\u30c3\u30bb\u30fc\u30b8\u3067\u5931\u6557\u3059\u308b\u5834\u5408\u304c\u3042\u308a\u307e\u3059<\/p>\n

\u30e6\u30fc\u30b6\u30fc\u3078\u306e\u5f71\u97ff:Copilot\u30c1\u30e3\u30c3\u30c8\u3067\u30e6\u30fc\u30b6\u30fc\u306e\u30af\u30a8\u30ea\u304c\u30a8\u30e9\u30fc\u3067\u5931\u6557\u3059\u308b\u3053\u3068\u304c\u3042\u308a\u307e\u3059\u3002<\/p>\n

\u8a73\u7d30\u60c5\u5831:\u30e6\u30fc\u30b6\u30fc\u306f\u4ee5\u4e0b\u306e\u30a8\u30e9\u30fc\u30e1\u30c3\u30bb\u30fc\u30b8\u3092\u898b\u308b\u304b\u3082\u3057\u308c\u307e\u305b\u3093:\u300c\u7533\u3057\u8a33\u3042\u308a\u307e\u305b\u3093\u3001\u4f55\u304b\u554f\u984c\u304c\u767a\u751f\u3057\u307e\u3057\u305f\u3002\u30b5\u30fc\u30d3\u30b9\u306f\u5229\u7528\u3067\u304d\u307e\u305b\u3093\u3002\u3082\u3046\u4e00\u5ea6\u8a66\u3057\u3066\u307f\u3066\u3002\u300d<\/p>\n

\u73fe\u72b6:\u5f71\u97ff\u3092\u53d7\u3051\u305f\u30b5\u30fc\u30d3\u30b9\u74b0\u5883\u5168\u4f53\u3067\u30b5\u30fc\u30d3\u30b9\u30a4\u30f3\u30b9\u30bf\u30f3\u30b9\u306e\u518d\u8d77\u52d5\u3092\u6700\u7d42\u6c7a\u5b9a\u3057\u3001\u5b8c\u5168\u306a\u4fee\u5fa9\u306e\u305f\u3081\u306b\u9032\u3081\u3066\u304a\u308a\u3001\u6700\u5f8c\u306e\u518d\u59cb\u52d5\u306f\u6b21\u56de\u306e\u4e88\u5b9a\u3055\u308c\u305f\u901a\u4fe1\u30a2\u30c3\u30d7\u30c7\u30fc\u30c8\u307e\u3067\u306b\u6709\u52b9\u306b\u306a\u308b\u898b\u8fbc\u307f\u3067\u3059\u3002\u305d\u306e\u969b\u306b\u30c6\u30ec\u30e1\u30c8\u30ea\u3067\u5f71\u97ff\u304c\u5b8c\u5168\u306b\u89e3\u6c7a\u3057\u305f\u304b\u3069\u3046\u304b\u3092\u78ba\u8a8d\u3059\u308b\u4e88\u5b9a\u3067\u3059\u3002<\/p>\n

\u5f71\u97ff\u7bc4\u56f2:Copilot\u30c1\u30e3\u30c3\u30c8\u3067\u30af\u30a8\u30ea\u3092\u5b9f\u884c\u3057\u3088\u3046\u3068\u3059\u308b\u30e6\u30fc\u30b6\u30fc\u306f\u3001\u52d5\u4f5c\u5b8c\u4e86\u306b\u5931\u6557\u3059\u308b\u3053\u3068\u304c\u3042\u308a\u307e\u3059\u3002<\/p>\n

\u958b\u59cb\u6642\u9593:2026\u5e744\u67082\u65e5\u6728\u66dc\u65e5 12:00 PM UTC<\/p>\n

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\u6b21\u56de\u66f4\u65b0\u65e5:2026\u5e744\u67083\u65e5\u91d1\u66dc\u65e5 \u5348\u524d5:00 UTC<\/td>\n<\/tr>\n<\/tbody>\n<\/table><\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"

CW1268725 | Microsoft 365 Copilot Chat | Users’ queries may fail with an error message in Microsoft 365 […]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"class_list":["post-15760","post","type-post","status-publish","format-standard","hentry","category-uncategorized"],"_links":{"self":[{"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/posts\/15760","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/comments?post=15760"}],"version-history":[{"count":0,"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/posts\/15760\/revisions"}],"wp:attachment":[{"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/media?parent=15760"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/categories?post=15760"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/tags?post=15760"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}