{"id":16054,"date":"2026-04-22T08:03:08","date_gmt":"2026-04-21T23:03:08","guid":{"rendered":"https:\/\/m365jp.net\/?p=16054"},"modified":"2026-04-22T08:06:39","modified_gmt":"2026-04-21T23:06:39","slug":"mc1287358-dynamics-365-contact-center-update-representative-presence-on-missed-rejected-notification","status":"publish","type":"post","link":"https:\/\/m365jp.net\/index.php\/2026-04-22-mc1287358-dynamics-365-contact-center-update-representative-presence-on-missed-rejected-notification","title":{"rendered":"MC1287358 | Dynamics 365 Contact Center – Update representative presence on missed, rejected notification"},"content":{"rendered":"
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MC1287358 | Dynamics 365 Contact Center – Update representative presence on missed, rejected notification<\/th>\n<\/tr>\n<\/tbody>\n<\/table>\n
\n\n\n\n\n\n\n\n\n
Classification<\/th>\nstayInformed<\/td>\n<\/tr>\n
Last Updated<\/th>\n04\/21\/2026 22:36:08<\/td>\n<\/tr>\n
Start Time<\/th>\n04\/21\/2026 22:35:29<\/td>\n<\/tr>\n
End Time<\/th>\n05\/31\/2026 22:35:00<\/td>\n<\/tr>\n
Message Content<\/th>\nWe are announcing an update to the ability in Copilot Service Admin Center (CSAC) to update admin settings for transitioning customer service representatives (CSR) presence on missing and rejecting a notification in Dynamics 365 Contact Center. This feature will reach general availability on May 1, 2026.<\/p>\n

How does this affect me?<\/b>
Previously, admins had to manually configure the behavior of CSR presence when they missed or rejected a notification. Starting May 1, 2026, customers configuring any new organization will have the following behaviors enabled, by default, in CSAC: <\/p>\n

    \n
  • Change Agent status to DND after a notification is rejected<\/li>\n
  • Change Agent status to Inactive after a missed notification<\/li>\n<\/ul>\n

    Please note that this update will not impact existing organizations.<\/p>\n

    What action do I need to take?<\/b>
    This message is for awareness, and no action is required.<\/td>\n<\/tr>\n

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