{"id":16071,"date":"2026-04-23T08:01:16","date_gmt":"2026-04-22T23:01:16","guid":{"rendered":"https:\/\/m365jp.net\/?p=16071"},"modified":"2026-04-23T08:05:16","modified_gmt":"2026-04-22T23:05:16","slug":"mc1288532-microsoft-teams-let-customers-book-appointments-directly-from-your-website-using-the-customer-connect-widget","status":"publish","type":"post","link":"https:\/\/m365jp.net\/index.php\/2026-04-23-mc1288532-microsoft-teams-let-customers-book-appointments-directly-from-your-website-using-the-customer-connect-widget","title":{"rendered":"MC1288532 | Microsoft Teams: Let customers book appointments directly from your website using the Customer Connect widget"},"content":{"rendered":"<div class=\"postie-post\">\n<div>\n<hr>\n<table id=\"section\">\n<tbody>\n<tr>\n<th width=\"95%\">MC1288532 | Microsoft Teams: Let customers book appointments directly from your website using the Customer Connect widget<\/th>\n<\/tr>\n<\/tbody>\n<\/table>\n<hr>\n<table id=\"data\">\n<tbody>\n<tr>\n<th>Classification<\/th>\n<td>stayInformed<\/td>\n<\/tr>\n<tr>\n<th>Last Updated<\/th>\n<td>04\/22\/2026 22:35:44<\/td>\n<\/tr>\n<tr>\n<th>Start Time<\/th>\n<td>04\/22\/2026 22:35:35<\/td>\n<\/tr>\n<tr>\n<th>End Time<\/th>\n<td>07\/01\/2026 07:00:00<\/td>\n<\/tr>\n<tr>\n<th>Message Content<\/th>\n<td>\n<p><b>[Introduction]<\/b><\/p>\n<p>  <\/p>\n<p>We\u2019re enhancing <b>Customer Connect in Microsoft Teams<\/b> by adding <b>appointment booking<\/b>, enabling customers to book follow-up meetings directly from your business website. This helps small businesses turn website conversations into scheduled consultations   and ensures appointments are automatically managed in Teams and staff calendars.<\/p>\n<p>This message is associated with Microsoft 365 Roadmap ID <a href=\"https:\/\/www.microsoft.com\/microsoft-365\/roadmap?filters=&amp;searchterms=557172\" target=\"_blank\">  557172<\/a>.<\/p>\n<p><b>[When this will happen:]<\/b><\/p>\n<p>  <\/p>\n<ul>  <\/p>\n<li>General Availability (Worldwide): We will begin rolling out in <b>early May 2026<\/b> and expect to complete by  <b>early May 2026<\/b><\/li>\n<p>  <\/p>\n<li>General Availability (GCC): We will begin rolling out in <b>early May 2026<\/b> and expect to complete by  <b>late May 2026<\/b><\/li>\n<p>  <\/ul>\n<p>  <\/p>\n<p><b>[How this affects your organization:]<\/b><\/p>\n<p>  <\/p>\n<p><b>Who is affected:<\/b><\/p>\n<p>  <\/p>\n<ul>  <\/p>\n<li>Microsoft 365 tenants using <b>Customer Connect in Microsoft Teams<\/b><\/li>\n<p>  <\/p>\n<li>Customers licensed for<b> Microsoft 365 Business Basic, Business Standard, or Business Premium<\/b><\/li>\n<li>Teams administrators who manage Customer Connect settings<\/li>\n<\/ul>\n<p><b>What will happen:<\/b><\/p>\n<p>  <\/p>\n<ul>  <\/p>\n<li>Website visitors can schedule appointments directly through the embedded Customer Connect widget.<\/li>\n<li>Scheduled appointments are automatically:\n<ul>\n<li>Added to the assigned staff member\u2019s Outlook calendar<\/li>\n<li>Posted to the <b>Customer Connect requests<\/b> channel with appointment details<\/li>\n<\/ul>\n<\/li>\n<li>No changes occur to the existing Customer Connect experience until an admin enables and configures appointment scheduling.<\/li>\n<li>Each tenant can assign <b>up to 25 users<\/b> as Customer Connect support agents.<\/li>\n<li><b>Note<\/b>: <b>Customer Connect<\/b> was previously released under the name <b>  Live Chat<\/b> in Teams. Documentation may refer to both names while the naming transition is in progress. Refer to MC1287369 for more information.<\/li>\n<\/ul>\n<p><b>[What you can do to prepare:]<\/b><\/p>\n<p>  <\/p>\n<ul>  <\/p>\n<li>Set up <b>Customer Connect<\/b> in Microsoft Teams if not already configured. Learn more:  <a href=\"https:\/\/aka.ms\/CustomerConnectSetup\" target=\"_blank\">Set up and manage live chat | Microsoft Learn<\/a>.<\/li>\n<li><b>Enable appointment scheduling <\/b>from the <a href=\"https:\/\/aka.ms\/AdminAppInTeams\" target=\"_blank\">  Teams Admin app<\/a>.<\/li>\n<p>Screenshot:&nbsp; <i>Admin enables <b>Customer Connect<\/b> appointment scheduling and assigns staff availability:<\/i><\/p>\n<p><img decoding=\"async\" style=\"width: 400px\" alt=\"user settings\" src=\"https:\/\/cxcs.microsoft.net\/file\/ccp\/en-us\/21ef8b0e-29eb-4c66-8e50-ddda4040f88d\"><\/p>\n<li><b>Configure appointment settings<\/b>, including:\n<ul>\n<li>Adding or removing staff eligible for appointments<\/li>\n<li>Defining staff availability hours<\/li>\n<li>Creating, editing, or removing appointment types offered to customers<\/li>\n<\/ul>\n<\/li>\n<li>Review internal support processes and update documentation or helpdesk guidance as needed.<\/li>\n<\/ul>\n<p><b>[Compliance considerations:]<\/b><\/p>\n<p>  No compliance considerations identified, review as appropriate for your organization.  <\/p>\n<\/td>\n<\/tr>\n<tr>\n<th>Machine Translation<\/th>\n<td>\n<p><b>[\u306f\u3058\u3081\u306b]<\/b><\/p>\n<p>  <\/p>\n<p><b>Microsoft Teams\u3067\u306f<\/b><b>\u3001\u4e88\u7d04<\/b>\u4e88\u7d04\u6a5f\u80fd\u3092\u8ffd\u52a0\u3057\u3001\u304a\u5ba2\u69d8\u304c\u30d3\u30b8\u30cd\u30b9\u306e\u30a6\u30a7\u30d6\u30b5\u30a4\u30c8\u304b\u3089\u76f4\u63a5\u30d5\u30a9\u30ed\u30fc\u30a2\u30c3\u30d7\u30df\u30fc\u30c6\u30a3\u30f3\u30b0\u3092\u4e88\u7d04\u3067\u304d\u308b\u3088\u3046\u306b\u3059\u308b\u3053\u3068\u3067\u3001Customer 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