{"id":1613,"date":"2023-05-17T15:00:41","date_gmt":"2023-05-17T06:00:41","guid":{"rendered":"https:\/\/m365jp.xyz\/?p=1613"},"modified":"2023-05-17T15:15:48","modified_gmt":"2023-05-17T06:15:48","slug":"servicerestored-tm556246-microsoft-teams-users-incoming-microsoft-teams-public-switched-telephone-network-pstn-calls-to-call-queue-and-auto-attendant-may-fail","status":"publish","type":"post","link":"https:\/\/m365jp.net\/index.php\/2023-05-17-servicerestored-tm556246-microsoft-teams-users-incoming-microsoft-teams-public-switched-telephone-network-pstn-calls-to-call-queue-and-auto-attendant-may-fail","title":{"rendered":"[serviceRestored] TM556246 | Microsoft Teams | Users incoming Microsoft Teams Public Switched Telephone Network (PSTN) calls to call queue and auto attendant may fail"},"content":{"rendered":"<div class=\"postie-post\">\n<div>\n<hr>\n<table id=\"section\">\n<tbody>\n<tr>\n<th width=\"95%\">TM556246 | Microsoft Teams | Users incoming Microsoft Teams Public Switched Telephone Network (PSTN) calls to call queue and auto attendant may fail<\/th>\n<\/tr>\n<\/tbody>\n<\/table>\n<hr>\n<table id=\"data\">\n<tbody>\n<tr>\n<th>Status<\/th>\n<td class=\"bad\">serviceRestored<\/td>\n<\/tr>\n<tr>\n<th>Classification<\/th>\n<td>incident<\/td>\n<\/tr>\n<tr>\n<th>User Impact<\/th>\n<td>Users incoming Microsoft Teams PSTN calls to call queue and auto attendant may fail.<\/td>\n<\/tr>\n<tr>\n<th>Last Updated<\/th>\n<td>05\/17\/2023 05:52:56<\/td>\n<\/tr>\n<tr>\n<th>Start Time<\/th>\n<td>05\/17\/2023 00:30:00<\/td>\n<\/tr>\n<tr>\n<th>End Time<\/th>\n<td>05\/17\/2023 05:18:00<\/td>\n<\/tr>\n<tr>\n<th>Latest Message<\/th>\n<td>Title: Users&#8217; incoming Microsoft Teams Public Switched Telephone Network (PSTN) calls to call queue and auto attendant may fail<\/p>\n<p>  User impact: Users&#8217; incoming Microsoft Teams PSTN calls to call queue and auto attendant may have failed.<\/p>\n<p>  Final status: We discovered that a configuration change that was made to resolve another issue resulted in&nbsp;impact. We reverted this change and have confirmed via monitoring that impact is now remediated.<\/p>\n<p>  Scope of impact: Any users&#8217;&nbsp;incoming Microsoft Teams PSTN calls to Call Queue and Auto Attendant may&nbsp;have been impacted.<\/p>\n<p>  Start time: Wednesday, May 17, 2023, at 12:30 AM UTC<\/p>\n<p>  End time: Wednesday, May 17, 2023, at 5:18 AM UTC<\/p>\n<p>  Root cause: A configuration change that was made to resolve another issue resulted in&nbsp;impact.<\/p>\n<p>  Next steps: <br \/>  &#8211; To help prevent similar impact in the future, we&#8217;re further reviewing our processes for implementing configuration changes.<\/p>\n<p>  This is the final update for the event.<\/td>\n<\/tr>\n<\/tbody>\n<\/table><\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>TM556246 | Microsoft Teams | Users incoming Microsoft Teams Public Switched Telephone Network (PSTN) calls to  [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"class_list":["post-1613","post","type-post","status-publish","format-standard","hentry","category-uncategorized"],"_links":{"self":[{"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/posts\/1613","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/comments?post=1613"}],"version-history":[{"count":0,"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/posts\/1613\/revisions"}],"wp:attachment":[{"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/media?parent=1613"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/categories?post=1613"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/tags?post=1613"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}