{"id":16174,"date":"2026-04-30T23:05:38","date_gmt":"2026-04-30T14:05:38","guid":{"rendered":"https:\/\/m365jp.net\/?p=16174"},"modified":"2026-04-30T23:09:28","modified_gmt":"2026-04-30T14:09:28","slug":"mc1296218-dynamics-365-contact-center-pinned-contacts-and-queues-during-consult-and-transfer","status":"publish","type":"post","link":"https:\/\/m365jp.net\/index.php\/2026-04-30-mc1296218-dynamics-365-contact-center-pinned-contacts-and-queues-during-consult-and-transfer","title":{"rendered":"MC1296218 | Dynamics 365 Contact Center &#8211; Pinned contacts and queues during consult and transfer"},"content":{"rendered":"<div class=\"postie-post\">\n<div>\n<hr>\n<table id=\"section\">\n<tbody>\n<tr>\n<th width=\"95%\">MC1296218 | Dynamics 365 Contact Center &#8211; Pinned contacts and queues during consult and transfer<\/th>\n<\/tr>\n<\/tbody>\n<\/table>\n<hr>\n<table id=\"data\">\n<tbody>\n<tr>\n<th>Classification<\/th>\n<td>stayInformed<\/td>\n<\/tr>\n<tr>\n<th>Last Updated<\/th>\n<td>04\/30\/2026 13:47:52<\/td>\n<\/tr>\n<tr>\n<th>Start Time<\/th>\n<td>04\/30\/2026 13:27:36<\/td>\n<\/tr>\n<tr>\n<th>End Time<\/th>\n<td>05\/30\/2026 13:27:36<\/td>\n<\/tr>\n<tr>\n<th>Message Content<\/th>\n<td>We are announcing the ability to pin contacts and queues during consult and transfer in Dynamics 365 Contact Center. This feature will reach general availability on May 30, 2026.<\/p>\n<p>  <b>How does this affect me?<\/b><\/p>\n<p>  This feature enables admins to add pinned contacts or queues to the consult and transfer experience for customer service representatives.<\/p>\n<p>  <b>What action do I need to take?<\/b><\/p>\n<p>  This message is for awareness, and no action is required.<\/td>\n<\/tr>\n<tr>\n<th>Machine Translation<\/th>\n<td>Dynamics 365 Contact Center\u3067\u306e\u30b3\u30f3\u30b5\u30eb\u30c6\u30a3\u30f3\u30b0\u304a\u3088\u3073\u8ee2\u9001\u6642\u306b\u9023\u7d61\u5148\u3084\u30ad\u30e5\u30fc\u3092\u56fa\u5b9a\u3067\u304d\u308b\u6a5f\u80fd\u3092\u767a\u8868\u3057\u307e\u3059\u3002\u3053\u306e\u6a5f\u80fd\u306e\u4e00\u822c\u516c\u958b\u306f2026\u5e745\u670830\u65e5\u3067\u3059\u3002<\/p>\n<p>  <b>\u3053\u308c\u304c\u79c1\u306b\u3069\u3046\u5f71\u97ff\u3059\u308b\u306e\u3067\u3057\u3087\u3046\u304b?<\/b><br \/>  \u3053\u306e\u6a5f\u80fd\u306b\u3088\u308a\u3001\u7ba1\u7406\u8005\u306f\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u62c5\u5f53\u8005\u306e\u76f8\u8ac7\u304a\u3088\u3073\u8ee2\u9001\u4f53\u9a13\u306b\u30d4\u30f3\u7559\u3081\u3055\u308c\u305f\u9023\u7d61\u5148\u3084\u30ad\u30e5\u30fc\u3092\u8ffd\u52a0\u3067\u304d\u307e\u3059\u3002<\/p>\n<p>  <b>\u3069\u3093\u306a\u5bfe\u5fdc\u3092\u53d6\u308c\u3070\u3044\u3044\u306e\u3067\u3057\u3087\u3046\u304b?<\/b><br \/>  \u3053\u306e\u30e1\u30c3\u30bb\u30fc\u30b8\u306f\u610f\u8b58\u5411\u4e0a\u306e\u305f\u3081\u306e\u3082\u306e\u3067\u3042\u308a\u3001\u884c\u52d5\u306f\u5fc5\u8981\u3042\u308a\u307e\u305b\u3093\u3002<\/td>\n<\/tr>\n<\/tbody>\n<\/table><\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>MC1296218 | Dynamics 365 Contact Center &#8211; Pinned contacts and queues during consult and transfer Classif [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"class_list":["post-16174","post","type-post","status-publish","format-standard","hentry","category-uncategorized"],"_links":{"self":[{"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/posts\/16174","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/comments?post=16174"}],"version-history":[{"count":0,"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/posts\/16174\/revisions"}],"wp:attachment":[{"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/media?parent=16174"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/categories?post=16174"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/tags?post=16174"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}