{"id":16177,"date":"2026-04-30T23:06:13","date_gmt":"2026-04-30T14:06:13","guid":{"rendered":"https:\/\/m365jp.net\/?p=16177"},"modified":"2026-04-30T23:09:29","modified_gmt":"2026-04-30T14:09:29","slug":"mc1296206-dynamics-365-contact-center-c-track-segment-level-metrics-across-queues","status":"publish","type":"post","link":"https:\/\/m365jp.net\/index.php\/2026-04-30-mc1296206-dynamics-365-contact-center-c-track-segment-level-metrics-across-queues","title":{"rendered":"MC1296206 | Dynamics 365 Contact Center C Track segment-level metrics across queues"},"content":{"rendered":"
\n
\n
\n\n\n\n
MC1296206 | Dynamics 365 Contact Center C Track segment-level metrics across queues<\/th>\n<\/tr>\n<\/tbody>\n<\/table>\n
\n\n\n\n\n\n\n\n\n
Classification<\/th>\nstayInformed<\/td>\n<\/tr>\n
Last Updated<\/th>\n04\/30\/2026 13:22:26<\/td>\n<\/tr>\n
Start Time<\/th>\n04\/30\/2026 13:21:27<\/td>\n<\/tr>\n
End Time<\/th>\n05\/30\/2026 13:21:27<\/td>\n<\/tr>\n
Message Content<\/th>\nWe are announcing the ability to track segment-level metrics across queues in Dynamics 365 Contact Center. This feature will reach general availability on May 30, 2026.<\/p>\n

How does this affect me?<\/b><\/p>\n

With this feature, contact center supervisors can accurately measure performance for each queue entry within a single customer conversation, ensuring that each queue is accountable for its own performance.<\/p>\n

This capability directly impacts metric calculations, improving accuracy and providing the following benefits: <\/p>\n

    \n
  • Tracks when interactions enter and exit queues.<\/li>\n
  • Calculates wait time, service level, and abandonment for each queue segment.<\/li>\n
  • Preserves metric accuracy during cross-queue transfers.<\/li>\n
  • Surfaces customer wait times after transfers, offering deeper insights than session-level metrics.<\/li>\n
  • Evaluates service adherence at every queue entry.<\/li>\n<\/ul>\n

    What action do I need to take?<\/b><\/p>\n

    This message is for awareness, and no action is required.<\/td>\n<\/tr>\n

Machine Translation<\/th>\nDynamics 365 Contact Center\u3067\u3001\u30ad\u30e5`\u3054\u3068\u306b\u30bb\u30b0\u30e1\u30f3\u30c8\u30ec\u30d9\u30eb\u306e\u6307\u6454\u8703\u7c89E\u3067\u304d\u308bC\u80fd\u3092k\u8868\u3057\u307e\u3059\u3002\u3053\u306eC\u80fd\u306e\u4e00\u822c\u516c_\u306f2026\u5e745\u670830\u65e5\u3067\u3059\u3002<\/p>\n

\u3053\u308c\u304c\u79c1\u306b\u3069\u3046\u5f71\u3059\u308b\u306e\u3067\u3057\u3087\u3046\u304b?<\/b>
\u3053\u306eC\u80fd\u306b\u3088\u308a\u3001\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf`\u306e\u30b9`\u30d1`\u30d0\u30a4\u30b6`\u306fg\u4e00\u306e\u5ba2\u4f1a\u5185\u306e\u5404\u30ad\u30e5`\u30a8\u30f3\u30c8\u30ea\u306e\u30d1\u30d5\u30a9`\u30de\u30f3\u30b9\u3092\u6b63_\u306by\u5b9a\u3067\u304d\u3001\u5404\u30ad\u30e5`\u304c\u72ec\u81ea\u306e\u30d1\u30d5\u30a9`\u30de\u30f3\u30b9\u306b\u4efb\u3092\u6301\u3064\u3053\u3068\u3092\u4fdd^\u3057\u307e\u3059\u3002<\/p>\n

\u3053\u306eC\u80fd\u306f\u91cf\u7b97\u306b\u76f4\u63a5\u5f71\u3092\u4e0e\u3048\u3001\u7cbe\u5ea6\u3092\u5411\u4e0a\u3055\u305b\u3001\u4ee5\u4e0b\u306e\u5229\u70b9\u3092\u63d0\u4f9b\u3057\u307e\u3059\u3002 <\/p>\n

    \n
  • \u30a4\u30f3\u30bf\u30e9\u30af\u30b7\u30e7\u30f3\u304c\u30ad\u30e5`\u306b\u5165\u3063\u305fr\u3084\u9000\u51fa\u3057\u305f\u30bf\u30a4\u30df\u30f3\u30b0\u3092\u8ffdE\u3057\u307e\u3059\u3002<\/li>\n
  • \u5404\u30ad\u30e5`\u30bb\u30b0\u30e1\u30f3\u30c8\u306e\u5f85\u3061rg\u3001\u30b5`\u30d3\u30b9\u30ec\u30d9\u30eb\u3001\u653e\u3092\u7b97\u3057\u307e\u3059\u3002<\/li>\n
  • \u30af\u30ed\u30b9\u30ad\u30e5`\u9001r\u306e\u30e1\u30c8\u30ea\u30af\u30b9\u7cbe\u5ea6\u3092\u4fdd\u3061\u307e\u3059\u3002<\/li>\n
  • \u9001\u5f8c\u306e\u5ba2\u306e\u5f85\u3061rg\u3092\u8868\u793a\u3057\u3001\u30bb\u30c3\u30b7\u30e7\u30f3\u30ec\u30d9\u30eb\u306e\u6307\u6454\u745c\u8f98\u998d\u778d\u3056\u5e8a\u6b37\u86f1\u5cc1\u2500\u7b4f\u84fc\u57c2<\/li>\n
  • \u5404\u30ad\u30e5`\u30a8\u30f3\u30c8\u30ea`\u3067\u30b5`\u30d3\u30b9\u9075\u5b88\u3092u\u7b4f\u84fc\u57c2<\/li>\n<\/ul>\n

    \u3069\u3093\u306a\u3092\u53d6\u308c\u3070\u3044\u3044\u306e\u3067\u3057\u3087\u3046\u304b?<\/b>
    \u3053\u306e\u30e1\u30c3\u30bb`\u30b8\u306f\u610fR\u5411\u4e0a\u306e\u305f\u3081\u306e\u3082\u306e\u3067\u3042\u308a\u3001\u884c\u5a74\u5ab3\u533e\u8f98\u84fc\u62a4\u87c6<\/td>\n<\/tr>\n<\/tbody>\n<\/table><\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"

    MC1296206 | Dynamics 365 Contact Center C Track segment-level metrics across queues Classification stayInforme […]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"class_list":["post-16177","post","type-post","status-publish","format-standard","hentry","category-uncategorized"],"_links":{"self":[{"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/posts\/16177","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/comments?post=16177"}],"version-history":[{"count":0,"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/posts\/16177\/revisions"}],"wp:attachment":[{"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/media?parent=16177"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/categories?post=16177"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/tags?post=16177"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}