{"id":16179,"date":"2026-05-01T00:01:11","date_gmt":"2026-04-30T15:01:11","guid":{"rendered":"https:\/\/m365jp.net\/?p=16179"},"modified":"2026-05-01T00:03:50","modified_gmt":"2026-04-30T15:03:50","slug":"mc1296260-dynamics-365-customer-service-c-add-knowledge-citations-to-case-resolution","status":"publish","type":"post","link":"https:\/\/m365jp.net\/index.php\/2026-05-01-mc1296260-dynamics-365-customer-service-c-add-knowledge-citations-to-case-resolution","title":{"rendered":"MC1296260 | Dynamics 365 Customer Service C Add knowledge citations to case resolution"},"content":{"rendered":"<div class=\"postie-post\">\n<div>\n<hr>\n<table id=\"section\">\n<tbody>\n<tr>\n<th width=\"95%\">MC1296260 | Dynamics 365 Customer Service C Add knowledge citations to case resolution<\/th>\n<\/tr>\n<\/tbody>\n<\/table>\n<hr>\n<table id=\"data\">\n<tbody>\n<tr>\n<th>Classification<\/th>\n<td>stayInformed<\/td>\n<\/tr>\n<tr>\n<th>Last Updated<\/th>\n<td>04\/30\/2026 14:39:24<\/td>\n<\/tr>\n<tr>\n<th>Start Time<\/th>\n<td>04\/30\/2026 14:38:37<\/td>\n<\/tr>\n<tr>\n<th>End Time<\/th>\n<td>06\/30\/2026 14:38:00<\/td>\n<\/tr>\n<tr>\n<th>Message Content<\/th>\n<td>We are announcing the ability to include knowledge citations in agent-drafted resolution emails in Dynamics 365 Customer Service. This feature will reach general availability on May 31, 2026.<\/p>\n<p>  <b>How does this affect me?<\/b><br \/>  With this feature, when Case Management Agent drafts a case-resolution email, it will automatically include references to knowledge articles used.<\/p>\n<p>  <b>What action do I need to take?<\/b><br \/>  This message is for awareness, and no action is required.<\/td>\n<\/tr>\n<tr>\n<th>Machine Translation<\/th>\n<td>Dynamics 365\u30ab\u30b9\u30bf\u30de`\u30b5`\u30d3\u30b9\u306b\u304a\u3044\u3066\u3001\u30a8`\u30b8\u30a7\u30f3\u30c8\u4f5c\u6210\u306e\u89e3Q\u30e1`\u30eb\u306b\u77e5R\u5f15\u7528\u3092\u542b\u3081\u308bC\u80fd\u3092k\u8868\u3057\u307e\u3059\u3002\u3053\u306eC\u80fd\u306f2026\u5e745\u670831\u65e5\u306b\u4e00\u822c\u516c_\u3055\u308c\u307e\u3059\u3002<\/p>\n<p>  <b>\u3053\u308c\u304c\u79c1\u306b\u3069\u3046\u5f71\u3059\u308b\u306e\u3067\u3057\u3087\u3046\u304b?<\/b><br \/>  \u3053\u306eC\u80fd\u306b\u3088\u308a\u3001\u30b1`\u30b9\u30de\u30cd\u30b8\u30e1\u30f3\u30c8\u30a8`\u30b8\u30a7\u30f3\u30c8\u304c\u30b1`\u30b9\u89e3Q\u30e1`\u30eb\u3092\u4f5c\u6210\u3059\u308bH\u306b\u3001\u4f7f\u7528\u3055\u308c\u305f\u77e5R\u4e8b\u3078\u306e\u53c2\u7167\u3092\u81ea\u62e5\u819c\u6495\u5e5b\u84fc\u57c2<\/p>\n<p>  <b>\u3069\u3093\u306a\u3092\u53d6\u308c\u3070\u3044\u3044\u306e\u3067\u3057\u3087\u3046\u304b?<\/b><br \/>  \u3053\u306e\u30e1\u30c3\u30bb`\u30b8\u306f\u610fR\u5411\u4e0a\u306e\u305f\u3081\u306e\u3082\u306e\u3067\u3042\u308a\u3001\u884c\u5a74\u5ab3\u533e\u8f98\u84fc\u62a4\u87c6<\/td>\n<\/tr>\n<\/tbody>\n<\/table><\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>MC1296260 | Dynamics 365 Customer Service C Add knowledge citations to case resolution Classification stayInfo [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"class_list":["post-16179","post","type-post","status-publish","format-standard","hentry","category-uncategorized"],"_links":{"self":[{"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/posts\/16179","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/comments?post=16179"}],"version-history":[{"count":0,"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/posts\/16179\/revisions"}],"wp:attachment":[{"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/media?parent=16179"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/categories?post=16179"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/tags?post=16179"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}