{"id":16215,"date":"2026-05-01T07:01:54","date_gmt":"2026-04-30T22:01:54","guid":{"rendered":"https:\/\/m365jp.net\/?p=16215"},"modified":"2026-05-01T07:07:59","modified_gmt":"2026-04-30T22:07:59","slug":"mc1296836-dynamics-365-contact-center-split-recordings-speaker-wise-in-closed-conversation-view-preview","status":"publish","type":"post","link":"https:\/\/m365jp.net\/index.php\/2026-05-01-mc1296836-dynamics-365-contact-center-split-recordings-speaker-wise-in-closed-conversation-view-preview","title":{"rendered":"MC1296836 | Dynamics 365 Contact Center – Split recordings speaker-wise in closed conversation view (Preview)"},"content":{"rendered":"
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MC1296836 | Dynamics 365 Contact Center – Split recordings speaker-wise in closed conversation view (Preview)<\/th>\n<\/tr>\n<\/tbody>\n<\/table>\n
\n\n\n\n\n\n\n\n\n
Classification<\/th>\nstayInformed<\/td>\n<\/tr>\n
Last Updated<\/th>\n04\/30\/2026 21:56:49<\/td>\n<\/tr>\n
Start Time<\/th>\n04\/30\/2026 21:56:02<\/td>\n<\/tr>\n
End Time<\/th>\n05\/30\/2026 21:56:02<\/td>\n<\/tr>\n
Message Content<\/th>\nWe are announcing the ability to split recordings by speaker in the closed conversation view in Dynamics 365 Contact Center. This feature will reach public preview on May 15, 2026.<\/p>\n

How does this affect me?<\/b>
This feature enables you to split recordings by speaker in the closed conversation view. This transforms the review process from a linear playback into a targeted, navigable experience. Supervisors can directly go to specific speakers sections, such as the customer or service representatives, without going through the entire audio.<\/p>\n

What action do I need to take?<\/b>
This message is for awareness and no action is required.<\/p>\n

If you would like more information on this feature, please visit Split recordings speaker-wise in closed conversation view<\/a>.<\/td>\n<\/tr>\n

Machine Translation<\/th>\nDynamics 365 Contact Center\u306e\u30af\u30ed\u30fc\u30ba\u30c9\u30c1\u30e3\u30c3\u30c8\u30d3\u30e5\u30fc\u3067\u3001\u9332\u97f3\u3092\u30b9\u30d4\u30fc\u30ab\u30fc\u3054\u3068\u306b\u5206\u5272\u3067\u304d\u308b\u6a5f\u80fd\u3092\u767a\u8868\u3057\u307e\u3059\u3002\u3053\u306e\u7279\u96c6\u306f2026\u5e745\u670815\u65e5\u306b\u4e00\u822c\u516c\u958b\u3055\u308c\u307e\u3059\u3002<\/p>\n

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