{"id":16319,"date":"2026-05-07T12:01:10","date_gmt":"2026-05-07T03:01:10","guid":{"rendered":"https:\/\/m365jp.net\/?p=16319"},"modified":"2026-05-07T12:01:42","modified_gmt":"2026-05-07T03:01:42","slug":"mc1302880-dynamics-365-customer-service-enable-enhanced-screen-recording-controls-for-admins-3","status":"publish","type":"post","link":"https:\/\/m365jp.net\/index.php\/2026-05-07-mc1302880-dynamics-365-customer-service-enable-enhanced-screen-recording-controls-for-admins-3","title":{"rendered":"MC1302880 | Dynamics 365 Customer Service &#8211; Enable enhanced screen recording controls for admins"},"content":{"rendered":"<div class=\"postie-post\">\n<div>\n<hr>\n<table id=\"section\">\n<tbody>\n<tr>\n<th width=\"95%\">MC1302880 | Dynamics 365 Customer Service &#8211; Enable enhanced screen recording controls for admins<\/th>\n<\/tr>\n<\/tbody>\n<\/table>\n<hr>\n<table id=\"data\">\n<tbody>\n<tr>\n<th>Classification<\/th>\n<td>stayInformed<\/td>\n<\/tr>\n<tr>\n<th>Last Updated<\/th>\n<td>05\/07\/2026 02:51:13<\/td>\n<\/tr>\n<tr>\n<th>Start Time<\/th>\n<td>05\/06\/2026 21:37:57<\/td>\n<\/tr>\n<tr>\n<th>End Time<\/th>\n<td>07\/27\/2026 21:37:00<\/td>\n<\/tr>\n<tr>\n<th>Message Content<\/th>\n<td>We are announcing the ability to enable enhanced screen recording controls for admins in Dynamics 365 Customer Service. This feature will reach general availability on June 27, 2026.<\/p>\n<p>  <b>How does this affect me?<\/b><br \/>  This enhanced version of screen recording provides greater flexibility and control for organizations that require more granular recording behavior. It expands support for manual start and stop recording in non-voice scenarios such as chat, case-in-focus, and   queue-presence workflows, allowing agents to control recordings directly from the UI when automatic triggers aren\u2019t appropriate.<\/p>\n<p>  Role-based access is refined so supervisors, auditors, and agents have clearly differentiated permissions to view or download recordings, helping organizations meet internal review and compliance requirements. Administrators also have a dedicated space in Copilot   Service Admin Center (CSAC) to control screen recording configurations.<\/p>\n<p>  This feature provides admins with the following capabilities:  <\/p>\n<ul>\n<li>Enable manual recording for non-voice engagements through settings.<\/li>\n<li>Specify which roles can start, stop, review, or download recordings using existing security roles.<\/li>\n<li>Disable individual capabilities at any time by turning off the relevant settings or removing role permissions.<\/li>\n<li>Manually link recordings to cases or conversations when sessions don\u2019t originate from voice calls, ensuring recordings are attached to the correct entity.<\/li>\n<\/ul>\n<p>  All new capabilities are disabled by default to provide admins time to validate policies and workflows before enabling additional controls.<\/p>\n<p>  <b>What action do I need to take?<\/b><br \/>  This message is for awareness, and no action is required.<\/p>\n<p>  If you would like more information on this feature, please visit <a target=\"_blank\" href=\"https:\/\/aka.ms\/15079\">  Enable enhanced screen recording controls for admins<\/a>.<\/td>\n<\/tr>\n<tr>\n<th>Machine Translation<\/th>\n<td>Dynamics 365\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u3067\u7ba1\u7406\u8005\u5411\u3051\u306b\u5f37\u5316\u3055\u308c\u305f\u753b\u9762\u9332\u753b\u30b3\u30f3\u30c8\u30ed\u30fc\u30eb\u3092\u6709\u52b9\u306b\u3059\u308b\u6a5f\u80fd\u3092\u767a\u8868\u3057\u307e\u3059\u3002\u3053\u306e\u6a5f\u80fd\u306f2026\u5e746\u670827\u65e5\u306b\u4e00\u822c\u516c\u958b\u3055\u308c\u307e\u3059\u3002<\/p>\n<p>  <b>\u3053\u308c\u304c\u79c1\u306b\u3069\u3046\u5f71\u97ff\u3059\u308b\u306e\u3067\u3057\u3087\u3046\u304b?<\/b><br \/>  \u3053\u306e\u5f37\u5316\u7248\u306e\u753b\u9762\u9332\u753b\u306f\u3001\u3088\u308a\u7d30\u304b\u3044\u9332\u753b\u52d5\u4f5c\u3092\u5fc5\u8981\u3068\u3059\u308b\u7d44\u7e54\u306b\u5bfe\u3057\u3066\u3001\u3088\u308a\u9ad8\u3044\u67d4\u8edf\u6027\u3068\u5236\u5fa1\u3092\u63d0\u4f9b\u3057\u307e\u3059\u3002\u30c1\u30e3\u30c3\u30c8\u3001\u30b1\u30fc\u30b9\u30a4\u30f3\u30d5\u30a9\u30fc\u30ab\u30b9\u3001\u30ad\u30e5\u30fc\u30d7\u30ec\u30bc\u30f3\u30b9\u30ef\u30fc\u30af\u30d5\u30ed\u30fc\u306a\u3069\u3001\u97f3\u58f0\u4ee5\u5916\u306e\u30b7\u30ca\u30ea\u30aa\u3067\u306e\u624b\u52d5\u9332\u753b\u958b\u59cb\u30fb\u505c\u6b62\u306e\u30b5\u30dd\u30fc\u30c8\u3092\u62e1\u5f35\u3057\u3001\u81ea\u52d5\u30c8\u30ea\u30ac\u30fc\u304c\u9069\u5207\u3067\u306a\u3044\u5834\u5408\u3067\u3082\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u304cUI\u304b\u3089\u76f4\u63a5\u9332\u97f3\u3092\u5236\u5fa1\u3067\u304d\u308b\u3088\u3046\u306b\u3057\u307e\u3059\u3002<\/p>\n<p>  \u5f79\u5272\u30d9\u30fc\u30b9\u306e\u30a2\u30af\u30bb\u30b9\u306f\u6d17\u7df4\u3055\u308c\u3001\u76e3\u7763\u8005\u3001\u76e3\u67fb\u4eba\u3001\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u304c\u9332\u753b\u306e\u95b2\u89a7\u3084\u30c0\u30a6\u30f3\u30ed\u30fc\u30c9\u306b\u660e\u78ba\u306b\u5dee\u5225\u5316\u3055\u308c\u305f\u6a29\u9650\u3092\u6301\u3064\u3053\u3068\u3067\u3001\u7d44\u7e54\u304c\u5185\u90e8\u30ec\u30d3\u30e5\u30fc\u3084\u30b3\u30f3\u30d7\u30e9\u30a4\u30a2\u30f3\u30b9\u8981\u4ef6\u3092\u6e80\u305f\u3059\u306e\u306b\u5f79\u7acb\u3061\u307e\u3059\u3002\u7ba1\u7406\u8005\u306f\u307e\u305f\u3001Copilot\u30b5\u30fc\u30d3\u30b9\u7ba1\u7406\u30bb\u30f3\u30bf\u30fc(CSAC)\u5185\u306b\u753b\u9762\u9332\u753b\u306e\u8a2d\u5b9a\u3092\u5236\u5fa1\u3059\u308b\u305f\u3081\u306e\u5c02\u7528\u30b9\u30da\u30fc\u30b9\u3082\u6301\u3063\u3066\u3044\u307e\u3059\u3002<\/p>\n<p>  \u3053\u306e\u6a5f\u80fd\u306f\u7ba1\u7406\u8005\u306b\u4ee5\u4e0b\u306e\u6a5f\u80fd\u3092\u63d0\u4f9b\u3057\u307e\u3059:  <\/p>\n<ul>\n<li>\u8a2d\u5b9a\u304b\u3089\u97f3\u58f0\u4ee5\u5916\u306e\u4f1a\u8a71\u306f\u624b\u52d5\u9332\u97f3\u3092\u6709\u52b9\u306b\u3057\u3066\u304f\u3060\u3055\u3044\u3002<\/li>\n<li>\u65e2\u5b58\u306e\u30bb\u30ad\u30e5\u30ea\u30c6\u30a3\u30ed\u30fc\u30eb\u3092\u4f7f\u3063\u3066\u9332\u753b\u3092\u958b\u59cb\u3001\u505c\u6b62\u3001\u30ec\u30d3\u30e5\u30fc\u3001\u30c0\u30a6\u30f3\u30ed\u30fc\u30c9\u3067\u304d\u308b\u5f79\u5272\u3092\u6307\u5b9a\u3057\u307e\u3059\u3002<\/li>\n<li>\u95a2\u9023\u3059\u308b\u8a2d\u5b9a\u3092\u30aa\u30d5\u306b\u3057\u305f\u308a\u3001\u5f79\u5272\u6a29\u9650\u3092\u524a\u9664\u3057\u305f\u308a\u3057\u3066\u3001\u500b\u5225\u306e\u6a5f\u80fd\u3092\u3044\u3064\u3067\u3082\u7121\u52b9\u306b\u3067\u304d\u307e\u3059\u3002<\/li>\n<li>\u97f3\u58f0\u901a\u8a71\u304b\u3089\u767a\u4fe1\u3055\u308c\u306a\u3044\u30bb\u30c3\u30b7\u30e7\u30f3\u306f\u3001\u9332\u97f3\u3092\u30b1\u30fc\u30b9\u3084\u4f1a\u8a71\u306b\u624b\u52d5\u3067\u30ea\u30f3\u30af\u3057\u3001\u9332\u97f3\u304c\u6b63\u3057\u3044\u62c5\u5f53\u8005\u306b\u7d10\u3065\u3051\u3089\u308c\u308b\u3088\u3046\u306b\u3057\u307e\u3057\u3087\u3046\u3002<\/li>\n<\/ul>\n<p>  \u3059\u3079\u3066\u306e\u65b0\u3057\u3044\u6a5f\u80fd\u306f\u30c7\u30d5\u30a9\u30eb\u30c8\u3067\u7121\u52b9\u5316\u3055\u308c\u3066\u304a\u308a\u3001\u7ba1\u7406\u8005\u304c\u8ffd\u52a0\u306e\u30b3\u30f3\u30c8\u30ed\u30fc\u30eb\u3092\u6709\u52b9\u306b\u3059\u308b\u524d\u306b\u30dd\u30ea\u30b7\u30fc\u3084\u30ef\u30fc\u30af\u30d5\u30ed\u30fc\u3092\u691c\u8a3c\u3059\u308b\u6642\u9593\u304c\u78ba\u4fdd\u3055\u308c\u307e\u3059\u3002<\/p>\n<p>  <b>\u3069\u3093\u306a\u5bfe\u5fdc\u3092\u53d6\u308c\u3070\u3044\u3044\u306e\u3067\u3057\u3087\u3046\u304b?<\/b><br \/>  \u3053\u306e\u30e1\u30c3\u30bb\u30fc\u30b8\u306f\u610f\u8b58\u5411\u4e0a\u306e\u305f\u3081\u306e\u3082\u306e\u3067\u3042\u308a\u3001\u884c\u52d5\u306f\u5fc5\u8981\u3042\u308a\u307e\u305b\u3093\u3002<\/p>\n<p>  \u3053\u306e\u6a5f\u80fd\u306b\u3064\u3044\u3066\u3055\u3089\u306b\u8a73\u3057\u304f\u77e5\u308a\u305f\u3044\u65b9\u306f\u3001\u300c <a target=\"_blank\" href=\"https:\/\/aka.ms\/15079\">\u7ba1\u7406\u8005\u306e\u305f\u3081\u306e\u5f37\u5316\u3055\u308c\u305f\u753b\u9762\u9332\u753b\u30b3\u30f3\u30c8\u30ed\u30fc\u30eb\u3092\u6709\u52b9\u306b\u3059\u308b<\/a>\u300d\u3092\u3054\u89a7\u304f\u3060\u3055\u3044\u3002<\/td>\n<\/tr>\n<\/tbody>\n<\/table><\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>MC1302880 | Dynamics 365 Customer Service &#8211; Enable enhanced screen recording controls for admins Classif [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"class_list":["post-16319","post","type-post","status-publish","format-standard","hentry","category-uncategorized"],"_links":{"self":[{"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/posts\/16319","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/comments?post=16319"}],"version-history":[{"count":0,"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/posts\/16319\/revisions"}],"wp:attachment":[{"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/media?parent=16319"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/categories?post=16319"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/tags?post=16319"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}