{"id":16351,"date":"2026-05-18T12:01:10","date_gmt":"2026-05-18T03:01:10","guid":{"rendered":"https:\/\/m365jp.net\/?p=16351"},"modified":"2026-05-18T12:02:15","modified_gmt":"2026-05-18T03:02:15","slug":"servicerestored-cw1314072-microsoft-365-copilot-chat-users-may-be-unable-to-access-copilot-voice-in-microsoft-365-copilot-chat-or-conduct-voice-conversations","status":"publish","type":"post","link":"https:\/\/m365jp.net\/index.php\/2026-05-18-servicerestored-cw1314072-microsoft-365-copilot-chat-users-may-be-unable-to-access-copilot-voice-in-microsoft-365-copilot-chat-or-conduct-voice-conversations","title":{"rendered":"[serviceRestored] CW1314072 | Microsoft 365 Copilot Chat | Users may be unable to access Copilot Voice in Microsoft 365 Copilot Chat or conduct voice conversations"},"content":{"rendered":"
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CW1314072 | Microsoft 365 Copilot Chat | Users may be unable to access Copilot Voice in Microsoft 365 Copilot Chat or conduct voice conversations<\/th>\n<\/tr>\n<\/tbody>\n<\/table>\n
\n\n\n\n\n\n\n\n\n\n\n
Status<\/th>\nserviceRestored<\/td>\n<\/tr>\n
Classification<\/th>\nadvisory<\/td>\n<\/tr>\n
User Impact<\/th>\nUsers may have been unable to access Copilot Voice in Copilot Chat or conduct voice conversations.<\/td>\n<\/tr>\n
Last Updated<\/th>\n05\/18\/2026 02:51:19<\/td>\n<\/tr>\n
Start Time<\/th>\n05\/17\/2026 03:07:00<\/td>\n<\/tr>\n
End Time<\/th>\n05\/18\/2026 01:27:00<\/td>\n<\/tr>\n
Latest Message<\/th>\nTitle: Users may be unable to access Copilot Voice in Microsoft 365 Copilot Chat or conduct voice conversations <\/p>\n

User impact: Users may have been unable to access Copilot Voice in Copilot Chat or conduct voice conversations. <\/p>\n

Final status: We’ve confirmed that a routing conflict during a recent update caused the system to incorrectly match certain requests, causing impact. We’ve developed and deployed a fix to the offending change. After a period of monitoring the service health telemetry, we’ve confirmed that the errors associated with impact are resolved and the issue is remediated. <\/p>\n

Scope of impact: This issue may have prevented any user from accessing Copilot Voice in Copilot Chat or conducting voice conversations. This information may be updated as our investigation continues. <\/p>\n

Start time: Sunday, May 17, 2026, at 3:07 AM UTC <\/p>\n

End time: Monday, May 18, 2026, at 1:27 AM UTC <\/p>\n

Root cause: A routing conflict introduced during a recent update caused the system to incorrectly match certain requests that included an API version identifier, resulting in the impact. <\/p>\n

Next steps: We’re reviewing why a routing conflict introduced during a recent update cause the system to incorrectly match requests, to assist us in preventing similar future impact. <\/p>\n

This is the final update for the event.<\/td>\n<\/tr>\n

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