{"id":16380,"date":"2026-05-19T07:01:43","date_gmt":"2026-05-18T22:01:43","guid":{"rendered":"https:\/\/m365jp.net\/?p=16380"},"modified":"2026-05-19T07:11:04","modified_gmt":"2026-05-18T22:11:04","slug":"mc1315214-dynamics-365-contact-center-c-secondary-audio-device-for-notifications-in-digital-messaging-conversations","status":"publish","type":"post","link":"https:\/\/m365jp.net\/index.php\/2026-05-19-mc1315214-dynamics-365-contact-center-c-secondary-audio-device-for-notifications-in-digital-messaging-conversations","title":{"rendered":"MC1315214 | Dynamics 365 Contact Center C Secondary audio device for notifications in Digital Messaging conversations"},"content":{"rendered":"
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MC1315214 | Dynamics 365 Contact Center C Secondary audio device for notifications in Digital Messaging conversations<\/th>\n<\/tr>\n<\/tbody>\n<\/table>\n
\n\n\n\n\n\n\n\n\n
Classification<\/th>\nstayInformed<\/td>\n<\/tr>\n
Last Updated<\/th>\n05\/18\/2026 21:38:36<\/td>\n<\/tr>\n
Start Time<\/th>\n05\/18\/2026 21:35:24<\/td>\n<\/tr>\n
End Time<\/th>\n06\/18\/2026 21:35:24<\/td>\n<\/tr>\n
Message Content<\/th>\nWe are announcing the ability for Customer service representatives (CSRs) to configure a secondary audio device for their sound setting personalization on the Digital Messaging channels in Dynamics 365 Contact Center. This feature will be available in public preview on May 22, 2026.<\/p>\n

How does this affect me?<\/b><\/p>\n

Customer service representatives (CSRs) can set up a secondary audio device to help ensure they don\u2019t miss assigned conversations on digital messaging channels. <\/p>\n

    <\/p>\n
  • Notification type control: <\/b>CSRs can configure secondary device sound settings at the notification type level, including incoming conversation alerts and new message alerts. <\/li>\n

    <\/p>\n

  • Channel-specific settings: <\/b>Settings can be applied at the individual digital messaging channel level, giving each representative control over their audio notification experience. <\/li>\n

    <\/p>\n

  • User-level personalization: <\/b>Each CSR manages their own secondary device preferences with no impact on other representatives or existing channel configurations.<\/li>\n

    <\/ul>\n

    What do I need to do to prepare?<\/b><\/p>\n

    This message is for awareness, and no action is required.<\/td>\n<\/tr>\n

Machine Translation<\/th>\n\u30ab\u30b9\u30bf\u30de`\u30b5`\u30d3\u30b9\u62c5\u5f53\u8005(CSR)\u304c\u3001Dynamics 365 Contact Center\u306e\u30c7\u30b8\u30bf\u30eb\u30e1\u30c3\u30bb`\u30b8\u30f3\u30b0\u30c1\u30e3\u30cd\u30eb\u3067\u97f3\u58f0O\u5b9a\u306e\u30d1`\u30bd\u30ca\u30e9\u30a4\u30ba\u7528\u306b\u30bb\u30ab\u30f3\u30c0\u30ea`\u30aa`\u30c7\u30a3\u30aa\u30c7\u30d0\u30a4\u30b9\u3092O\u5b9a\u3067\u304d\u308bC\u80fd\u3092k\u8868\u3057\u307e\u3059\u3002\u3053\u306e\u7279\u96c6\u306f2026\u5e745\u670822\u65e5\u306b\u4e00\u822c\u516c_\u3055\u308c\u307e\u3059\u3002<\/p>\n

\u3053\u308c\u304c\u79c1\u306b\u3069\u3046\u5f71\u3059\u308b\u306e\u3067\u3057\u3087\u3046\u304b?<\/b>
\u30ab\u30b9\u30bf\u30de`\u30b5`\u30d3\u30b9\u62c5\u5f53\u8005(CSR)\u306f\u3001\u30c7\u30b8\u30bf\u30eb\u30e1\u30c3\u30bb`\u30b8\u30f3\u30b0\u30c1\u30e3\u30f3\u30cd\u30eb\u3067\u5272\u308a\u5f53\u3066\u3089\u308c\u305f\u4f1a\u3092\u9003\u3055\u306a\u3044\u3088\u3046\u306b\u3001\u30bb\u30ab\u30f3\u30c0\u30ea`\u30aa`\u30c7\u30a3\u30aaC\u5668\u3092O\u7f6e\u3067\u304d\u307e\u3059\u3002 <\/p>\n

    <\/p>\n
  • \u901a\u77e5\u30bf\u30a4\u30d7\u5236\u5fa1: <\/b>CSR\u306f\u901a\u77e5\u30bf\u30a4\u30d7\u30ec\u30d9\u30eb\u3067\u30bb\u30ab\u30f3\u30c0\u30ea`\u30c7\u30d0\u30a4\u30b9\u306e\u97f3\u58f0O\u5b9a\u3092O\u5b9a\u3067\u304d\u3001\u7740\u4fe1\u4f1a\u30a2\u30e9`\u30c8\u3084\u65b0\u5e5e\u6c13\u54d7`\u30b8\u30a2\u30e9`\u30c8\u3082\u542b\u307e\u308c\u307e\u3059\u3002 <\/li>\n

    <\/p>\n

  • \u30c1\u30e3\u30f3\u30cd\u30eb\u56fa\u6709\u306eO\u5b9a: <\/b>O\u5b9a\u306f\u5404\u30c7\u30b8\u30bf\u30eb\u30e1\u30c3\u30bb`\u30b8\u30f3\u30b0\u30c1\u30e3\u30cd\u30eb\u30ec\u30d9\u30eb\u3067m\u7528\u3067\u304d\u3001\u5404\u62c5\u5f53\u8005\u304c\u81ea\u5206\u306e\u97f3\u58f0\u901a\u77e5\u4f53Y\u3092\u30b3\u30f3\u30c8\u30ed`\u30eb\u3067\u304d\u307e\u3059\u3002 <\/li>\n

    <\/p>\n

  • \u30e6`\u30b6`\u30ec\u30d9\u30eb\u306e\u30d1`\u30bd\u30ca\u30e9\u30a4\u30ba: <\/b>\u5404CSR\u306f\u3001\u4ed6\u306e\u62c5\u5f53\u8005\u3084\u65e2\u5b58\u306e\u30c1\u30e3\u30cd\u30eb\u6210\u306b\u5f71\u3092\u4e0e\u3048\u306a\u3044\u3001\u72ec\u81ea\u306e\u30bb\u30ab\u30f3\u30c0\u30ea`\u30c7\u30d0\u30a4\u30b9O\u5b9a\u3092\u7ba1\u7406\u3057\u307e\u3059\u3002<\/li>\n

    <\/ul>\n

    \u6d43\u97e6\u90e1\u5e5b\u6495\u97e6\u988f\u5de5\u6b37\u8096\u3044\u3044\u6266\u5de5?<\/b>
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    MC1315214 | Dynamics 365 Contact Center C Secondary audio device for notifications in Digital Messaging conver […]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"class_list":["post-16380","post","type-post","status-publish","format-standard","hentry","category-uncategorized"],"_links":{"self":[{"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/posts\/16380","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/comments?post=16380"}],"version-history":[{"count":0,"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/posts\/16380\/revisions"}],"wp:attachment":[{"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/media?parent=16380"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/categories?post=16380"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/tags?post=16380"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}