{"id":16432,"date":"2026-05-21T07:01:16","date_gmt":"2026-05-20T22:01:16","guid":{"rendered":"https:\/\/m365jp.net\/?p=16432"},"modified":"2026-05-21T07:06:20","modified_gmt":"2026-05-20T22:06:20","slug":"mc1317126-dynamics-365-contact-center-c-enable-ai-assisted-time-off-and-swap-requests","status":"publish","type":"post","link":"https:\/\/m365jp.net\/index.php\/2026-05-21-mc1317126-dynamics-365-contact-center-c-enable-ai-assisted-time-off-and-swap-requests","title":{"rendered":"MC1317126 | Dynamics 365 Contact Center C Enable AI-assisted time-off and swap requests"},"content":{"rendered":"
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MC1317126 | Dynamics 365 Contact Center C Enable AI-assisted time-off and swap requests<\/th>\n<\/tr>\n<\/tbody>\n<\/table>\n
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Classification<\/th>\nstayInformed<\/td>\n<\/tr>\n
Last Updated<\/th>\n05\/20\/2026 21:05:25<\/td>\n<\/tr>\n
Start Time<\/th>\n05\/20\/2026 21:03:50<\/td>\n<\/tr>\n
End Time<\/th>\n06\/20\/2026 21:03:50<\/td>\n<\/tr>\n
Message Content<\/th>\nWe are announcing the ability to enable AI-assisted time-off and swap requests in Dynamics 365 Contact Center. This feature will reach public preview on May 30, 2026.<\/p>\n

How does this affect me?<\/b><\/p>\n

This feature enables an AI-assisted solution that provides automation for workforce schedules and approvals, and governance across time-off requests, shift bidding, and shift swapping. Supervisor oversight is supported throughout, along with configurable approval rules, and agent-driven decisions with transparent reasoning to ensure operational continuity and fairness. Key capabilities of this feature include: <\/p>\n

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  • Time-off requests:<\/b> Evaluated against configurable constraints such as available leave balance, maximum consecutive days, allowed time-off windows, shift coverage thresholds (over- or understaffed percentages), first-come, first-served rules, and seniority or tenure. <\/li>\n

    <\/p>\n

  • Shift bidding:<\/b> Governed by constraints including shift capacity, skill or proficiency matching, bid order or first-come, first-served logic, bidding windows, seniority, and schedule conflict checks such as overlaps or locked schedules. <\/li>\n

    <\/p>\n

  • Shift swapping:<\/b> Validated using constraints that assess coverage impact before and after the swap, detect schedule conflicts, and enforce swap eligibility rules such as allowed swap types and limits per period. <\/li>\n

    <\/ul>\n

    What action do I need to take?<\/b>
    This message is for awareness, and no action is required.<\/td>\n<\/tr>\n

Machine Translation<\/th>\nDynamics 365 Contact Center\u3067AI\u652f\u63f4\u306b\u3088\u308b\u4f11\u6687\u304a\u3088\u3073\u4ea4Q\u7533\u3092\u6709\u90e1\u6454\u5de5C\u80fd\u3092k\u8868\u3057\u307e\u3059\u3002\u3053\u306e\u7279\u96c6\u306f2026\u5e745\u670830\u65e5\u306b\u4e00\u822c\u516c_\u3055\u308c\u307e\u3059\u3002<\/p>\n

\u3053\u308c\u304c\u79c1\u306b\u3069\u3046\u5f71\u3059\u308b\u306e\u3067\u3057\u3087\u3046\u304b?<\/b>
\u3053\u306eC\u80fd\u306fAI\u652f\u63f4\u30bd\u30ea\u30e5`\u30b7\u30e7\u30f3\u3092\u53ef\u80fd\u306b\u3057\u3001P\u529b\u306e\u30b7\u30d5\u30c8\u3084\u627fJ\u3001\u4f11\u6687\u7533\u3001\u30b7\u30d5\u30c8\u5165\u672d\u3001\u30b7\u30d5\u30c8\u30b9\u30ef\u30c3\u30d4\u30f3\u30b0\u306e\u30ac\u30d0\u30ca\u30f3\u30b9\u3092\u81ea\u8e0a\u7b4f\u84fc\u57c2\uff05\u4f9b`\u30d1`\u30d0\u30a4\u30b6`\u306eO\u7763\u304c\u5168\u822c\u7684\u306b\u30b5\u30dd`\u30c8\u3055\u308c\u3001\u30ab\u30b9\u30bf\u30de\u30a4\u30ba\u53ef\u80fd\u306a\u627fJ\u30eb`\u30eb\u3084\u3001\u900f\u660e\u306a\u7406\u7531\u306b\u57fa\u3065\u304f\u30a8`\u30b8\u30a7\u30f3\u30c8\u4e3b\u0413\u6211\u9991Q\u5b9a\u304c\u884c\u308f\u308c\u3001I\u6805\u5c09@A\u6027\u3068\u516c\u5e73\u6027\u3092_\u4fdd\u3057\u3066\u3044\u307e\u3059\u3002\u3053\u306eC\u80fd\u306e\u4e3b\u306aC\u80fd\u306f\u4ee5\u4e0b\u306e\u901a\u308a\u3067\u3059<\/a>: <\/p>\n