{"id":16560,"date":"2026-05-28T23:02:10","date_gmt":"2026-05-28T14:02:10","guid":{"rendered":"https:\/\/m365jp.net\/?p=16560"},"modified":"2026-05-28T23:07:56","modified_gmt":"2026-05-28T14:07:56","slug":"mc1324856-dynamics-365-contact-center-delight-your-customers-with-the-enhanced-chat-widget","status":"publish","type":"post","link":"https:\/\/m365jp.net\/index.php\/2026-05-28-mc1324856-dynamics-365-contact-center-delight-your-customers-with-the-enhanced-chat-widget","title":{"rendered":"MC1324856 | Dynamics 365 Contact Center &#8211; Delight your customers with the enhanced chat widget"},"content":{"rendered":"<div class=\"postie-post\">\n<div>\n<hr>\n<table id=\"section\">\n<tbody>\n<tr>\n<th width=\"95%\">MC1324856 | Dynamics 365 Contact Center &#8211; Delight your customers with the enhanced chat widget<\/th>\n<\/tr>\n<\/tbody>\n<\/table>\n<hr>\n<table id=\"data\">\n<tbody>\n<tr>\n<th>Classification<\/th>\n<td>stayInformed<\/td>\n<\/tr>\n<tr>\n<th>Last Updated<\/th>\n<td>05\/28\/2026 13:15:51<\/td>\n<\/tr>\n<tr>\n<th>Start Time<\/th>\n<td>05\/28\/2026 13:14:46<\/td>\n<\/tr>\n<tr>\n<th>End Time<\/th>\n<td>07\/31\/2026 13:14:00<\/td>\n<\/tr>\n<tr>\n<th>Message Content<\/th>\n<td>We are announcing the ability to delight your customers with the enhanced chat widget in Dynamics 365 Contact Center. This feature will reach public preview on June 15, 2026.<\/p>\n<p>  <b>How does this affect me?<\/b><\/p>\n<p>  The updated chat widget improves customer engagement and brand consistency with:  <\/p>\n<ul>\n<li>Faster load times through optimized scripting, ensuring quicker display of the chat button even on slower network connections.<\/li>\n<li>Modernized look and feel with expanded customization options to better align with your brand and website design.<\/li>\n<li>Quality-of-life improvements, including enhanced media support for smoother customer interactions.<\/li>\n<\/ul>\n<p>  These enhancements are available through a new script tag in the workstream configuration in the Copilot Service admin center.<\/p>\n<p>  <b>What action do I need to take? <\/b><\/p>\n<p>  This message is for awareness, and no action is required.<\/p>\n<p>  If you would like more information on this feature, please visit <a href=\"https:\/\/aka.ms\/15617\/delight-customers-enhanced-chat-widget\" target=\"_blank\">  Delight your customers with the enhanced chat widget<\/a>.<\/td>\n<\/tr>\n<tr>\n<th>Machine Translation<\/th>\n<td>Dynamics 365 Contact Center\u306e\u5f37\u5316\u30c1\u30e3\u30c3\u30c8\u30a6\u30a3\u30b8\u30a7\u30c3\u30c8\u3067\u304a\u5ba2\u69d8\u3092\u559c\u3070\u305b\u308b\u6a5f\u80fd\u3092\u304a\u77e5\u3089\u305b\u3057\u307e\u3059\u3002\u3053\u306e\u7279\u96c6\u306f2026\u5e746\u670815\u65e5\u306b\u4e00\u822c\u516c\u958b\u3055\u308c\u307e\u3059\u3002<\/p>\n<p>  <b>\u3053\u308c\u304c\u79c1\u306b\u3069\u3046\u5f71\u97ff\u3059\u308b\u306e\u3067\u3057\u3087\u3046\u304b?<\/b><br \/>  \u66f4\u65b0\u3055\u308c\u305f\u30c1\u30e3\u30c3\u30c8\u30a6\u30a3\u30b8\u30a7\u30c3\u30c8\u306f\u3001\u9867\u5ba2\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u3068\u30d6\u30e9\u30f3\u30c9\u306e\u4e00\u8cab\u6027\u3092\u5411\u4e0a\u3055\u305b\u307e\u3059:  <\/p>\n<ul>\n<li>\u6700\u9069\u5316\u3055\u308c\u305f\u30b9\u30af\u30ea\u30d7\u30c8\u306b\u3088\u308b\u30ed\u30fc\u30c9\u6642\u9593\u306e\u77ed\u7e2e\u306b\u3088\u308a\u3001\u9045\u3044\u30cd\u30c3\u30c8\u30ef\u30fc\u30af\u63a5\u7d9a\u3067\u3082\u30c1\u30e3\u30c3\u30c8\u30dc\u30bf\u30f3\u306e\u8868\u793a\u304c\u901f\u304f\u306a\u308a\u307e\u3059\u3002<\/li>\n<li>\u30d6\u30e9\u30f3\u30c9\u3084\u30a6\u30a7\u30d6\u30b5\u30a4\u30c8\u306e\u30c7\u30b6\u30a4\u30f3\u306b\u3088\u308a\u9069\u5408\u3059\u308b\u30ab\u30b9\u30bf\u30de\u30a4\u30ba\u30aa\u30d7\u30b7\u30e7\u30f3\u3092\u5099\u3048\u305f\u30e2\u30c0\u30f3\u306a\u5916\u89b3\u3068\u96f0\u56f2\u6c17\u3092\u3002<\/li>\n<li>\u3088\u308a\u30b9\u30e0\u30fc\u30ba\u306a\u9867\u5ba2\u5bfe\u5fdc\u306e\u305f\u3081\u306e\u30e1\u30c7\u30a3\u30a2\u30b5\u30dd\u30fc\u30c8\u5f37\u5316\u3092\u542b\u3080\u751f\u6d3b\u306e\u8cea\u306e\u5411\u4e0a\u3002<\/li>\n<\/ul>\n<p>  \u3053\u308c\u3089\u306e\u5f37\u5316\u306f\u3001Copilot\u30b5\u30fc\u30d3\u30b9\u7ba1\u7406\u30bb\u30f3\u30bf\u30fc\u306e\u30ef\u30fc\u30af\u30b9\u30c8\u30ea\u30fc\u30e0\u8a2d\u5b9a\u5185\u306e\u65b0\u3057\u3044\u30b9\u30af\u30ea\u30d7\u30c8\u30bf\u30b0\u3092\u901a\u3058\u3066\u5229\u7528\u53ef\u80fd\u3067\u3059\u3002<\/p>\n<p>  <b>\u3069\u3093\u306a\u5bfe\u5fdc\u3092\u53d6\u308c\u3070\u3044\u3044\u306e\u3067\u3057\u3087\u3046\u304b? <\/b><br \/>  \u3053\u306e\u30e1\u30c3\u30bb\u30fc\u30b8\u306f\u610f\u8b58\u5411\u4e0a\u306e\u305f\u3081\u306e\u3082\u306e\u3067\u3042\u308a\u3001\u884c\u52d5\u306f\u5fc5\u8981\u3042\u308a\u307e\u305b\u3093\u3002<\/p>\n<p>  \u3053\u306e\u6a5f\u80fd\u306b\u3064\u3044\u3066\u3055\u3089\u306b\u8a73\u3057\u304f\u77e5\u308a\u305f\u3044\u65b9\u306f\u3001 <a href=\"https:\/\/aka.ms\/15617\/delight-customers-enhanced-chat-widget\" target=\"_blank\">  \u5f37\u5316\u3055\u308c\u305f\u30c1\u30e3\u30c3\u30c8\u30a6\u30a3\u30b8\u30a7\u30c3\u30c8\u3092\u5099\u3048\u305f\u300cDelight your Customers<\/a>\u300d\u3092\u3054\u89a7\u304f\u3060\u3055\u3044\u3002<\/td>\n<\/tr>\n<\/tbody>\n<\/table><\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>MC1324856 | Dynamics 365 Contact Center &#8211; Delight your customers with the enhanced chat widget Classific [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"class_list":["post-16560","post","type-post","status-publish","format-standard","hentry","category-uncategorized"],"_links":{"self":[{"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/posts\/16560","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/comments?post=16560"}],"version-history":[{"count":0,"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/posts\/16560\/revisions"}],"wp:attachment":[{"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/media?parent=16560"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/categories?post=16560"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/tags?post=16560"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}