{"id":16562,"date":"2026-05-29T00:01:04","date_gmt":"2026-05-28T15:01:04","guid":{"rendered":"https:\/\/m365jp.net\/?p=16562"},"modified":"2026-05-29T00:06:11","modified_gmt":"2026-05-28T15:06:11","slug":"mc1325027-dynamics-365-customer-insights-data-increase-agent-accuracy-by-grounding-the-agent-in-customer-insights","status":"publish","type":"post","link":"https:\/\/m365jp.net\/index.php\/2026-05-29-mc1325027-dynamics-365-customer-insights-data-increase-agent-accuracy-by-grounding-the-agent-in-customer-insights","title":{"rendered":"MC1325027 | Dynamics 365 Customer Insights &#8211; Data- Increase agent accuracy by grounding the agent in customer insights"},"content":{"rendered":"<div class=\"postie-post\">\n<div>\n<hr>\n<table id=\"section\">\n<tbody>\n<tr>\n<th width=\"95%\">MC1325027 | Dynamics 365 Customer Insights &#8211; Data- Increase agent accuracy by grounding the agent in customer insights<\/th>\n<\/tr>\n<\/tbody>\n<\/table>\n<hr>\n<table id=\"data\">\n<tbody>\n<tr>\n<th>Classification<\/th>\n<td>stayInformed<\/td>\n<\/tr>\n<tr>\n<th>Last Updated<\/th>\n<td>05\/28\/2026 14:11:04<\/td>\n<\/tr>\n<tr>\n<th>Start Time<\/th>\n<td>05\/28\/2026 14:10:22<\/td>\n<\/tr>\n<tr>\n<th>End Time<\/th>\n<td>06\/28\/2026 14:10:22<\/td>\n<\/tr>\n<tr>\n<th>Message Content<\/th>\n<td>We are announcing the ability to increase agent accuracy by grounding the agent in customer insights in Dynamics 365 Customer Insights &#8211; Data. This feature will reach public preview on June 15, 2026.<\/p>\n<p>  <b>How does this affect me?<\/b><br \/>  With this feature, more insights generated by Customer Insights &#8211; Data can be leveraged from within Microsoft Copilot Studio. The Customer Insights MCP server can be leveraged in chat and agent workflows to quickly obtain key insights such as:  <\/p>\n<ul>\n<li>Access extended customer information unified by Customer Insights &#8211; Data from external sources not available to Dataverse.<\/li>\n<li>Understand processed insights, such as calculated measures of a user&#8217;s purchase activity over time, or rewards points.<\/li>\n<li>Quickly discover what key segments the customer is a member of.<\/li>\n<li>If a customer has duplicate contacts or leads, determine which contact or lead is considered authoritative for that customer.<\/li>\n<li>See predictive insights for the customer, such as Customer Lifetime Value (CLV) and Churn risk, giving you greater insights into the customer&#8217;s current relationships with your company.<\/li>\n<\/ul>\n<p>  <b>What action do I need to take?<\/b><br \/>  This message is for awareness, and no action is required.<\/p>\n<p>  If you would like more information on this feature, please visit <a target=\"_blank\" href=\"https:\/\/aka.ms\/15615\">  Increase agent accuracy by grounding the agent in customer insights<\/a>.<\/td>\n<\/tr>\n<tr>\n<th>Machine Translation<\/th>\n<td>Dynamics 365 Customer Insights &#8211; Data\u306e\u9867\u5ba2\u30a4\u30f3\u30b5\u30a4\u30c8\u306b\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u3092\u57fa\u76e4\u306b\u3059\u308b\u3053\u3068\u3067\u3001\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306e\u7cbe\u5ea6\u3092\u9ad8\u3081\u308b\u6a5f\u80fd\u3092\u767a\u8868\u3057\u307e\u3059\u3002\u3053\u306e\u7279\u96c6\u306f2026\u5e746\u670815\u65e5\u306b\u4e00\u822c\u516c\u958b\u3055\u308c\u307e\u3059\u3002<\/p>\n<p>  <b>\u3053\u308c\u304c\u79c1\u306b\u3069\u3046\u5f71\u97ff\u3059\u308b\u306e\u3067\u3057\u3087\u3046\u304b?<\/b><br \/>  \u3053\u306e\u6a5f\u80fd\u306b\u3088\u308a\u3001Customer Insights &#8211; Data\u306b\u3088\u3063\u3066\u751f\u6210\u3055\u308c\u308b\u3088\u308a\u591a\u304f\u306e\u30a4\u30f3\u30b5\u30a4\u30c8\u3092Microsoft Copilot Studio\u5185\u304b\u3089\u6d3b\u7528\u3067\u304d\u307e\u3059\u3002Customer Insights MCP\u30b5\u30fc\u30d0\u30fc\u306f\u30c1\u30e3\u30c3\u30c8\u3084\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306e\u30ef\u30fc\u30af\u30d5\u30ed\u30fc\u3067\u6d3b\u7528\u3057\u3001\u4ee5\u4e0b\u306e\u3088\u3046\u306a\u91cd\u8981\u306a\u30a4\u30f3\u30b5\u30a4\u30c8\u3092\u8fc5\u901f\u306b\u53d6\u5f97\u3067\u304d\u307e\u3059:  <\/p>\n<ul>\n<li>Customer Insights\u306b\u3088\u3063\u3066\u7d71\u5408\u3055\u308c\u305f\u62e1\u5f35\u9867\u5ba2\u60c5\u5831\u306b\u30a2\u30af\u30bb\u30b9\u3067\u304d\u307e\u3059\u3002Dataverse\u3067\u306f\u5229\u7528\u3067\u304d\u306a\u3044\u5916\u90e8\u30bd\u30fc\u30b9\u306e\u30c7\u30fc\u30bf\u3067\u3059\u3002<\/li>\n<li>\u30e6\u30fc\u30b6\u30fc\u306e\u8cfc\u5165\u6d3b\u52d5\u306e\u6642\u9593\u7d4c\u904e\u3092\u7b97\u51fa\u3057\u305f\u6e2c\u5b9a\u3084\u30dd\u30a4\u30f3\u30c8\u5831\u916c\u306a\u3069\u3001\u51e6\u7406\u3055\u308c\u305f\u30a4\u30f3\u30b5\u30a4\u30c8\u3092\u7406\u89e3\u3057\u307e\u3057\u3087\u3046\u3002<\/li>\n<li>\u9867\u5ba2\u304c\u3069\u306e\u4e3b\u8981\u306a\u30bb\u30b0\u30e1\u30f3\u30c8\u306b\u5c5e\u3057\u3066\u3044\u308b\u304b\u3092\u7d20\u65e9\u304f\u898b\u3064\u3051\u307e\u3057\u3087\u3046\u3002<\/li>\n<li>\u9867\u5ba2\u306b\u91cd\u8907\u3059\u308b\u9023\u7d61\u5148\u3084\u30ea\u30fc\u30c9\u304c\u3042\u308b\u5834\u5408\u3001\u305d\u306e\u9867\u5ba2\u306b\u3068\u3063\u3066\u3069\u306e\u9023\u7d61\u5148\u3084\u30ea\u30fc\u30c9\u304c\u6a29\u5a01\u3042\u308b\u3082\u306e\u3068\u307f\u306a\u3055\u308c\u3066\u3044\u308b\u304b\u3092\u7279\u5b9a\u3057\u307e\u3057\u3087\u3046\u3002<\/li>\n<li>\u9867\u5ba2\u306e\u751f\u6daf\u4fa1\u5024(CLV)\u3084\u30c1\u30e3\u30fc\u30f3\u30ea\u30b9\u30af\u306a\u3069\u306e\u4e88\u6e2c\u30a4\u30f3\u30b5\u30a4\u30c8\u3092\u6d3b\u7528\u3057\u3001\u9867\u5ba2\u3068\u81ea\u793e\u306e\u73fe\u5728\u306e\u95a2\u4fc2\u3092\u3088\u308a\u6df1\u304f\u7406\u89e3\u3067\u304d\u307e\u3059\u3002<\/li>\n<\/ul>\n<p>  <b>\u3069\u3093\u306a\u5bfe\u5fdc\u3092\u53d6\u308c\u3070\u3044\u3044\u306e\u3067\u3057\u3087\u3046\u304b?<\/b><br \/>  \u3053\u306e\u30e1\u30c3\u30bb\u30fc\u30b8\u306f\u610f\u8b58\u5411\u4e0a\u306e\u305f\u3081\u306e\u3082\u306e\u3067\u3042\u308a\u3001\u884c\u52d5\u306f\u5fc5\u8981\u3042\u308a\u307e\u305b\u3093\u3002<\/p>\n<p>  \u3053\u306e\u6a5f\u80fd\u306b\u3064\u3044\u3066\u3055\u3089\u306b\u8a73\u3057\u304f\u77e5\u308a\u305f\u3044\u65b9\u306f\u3001\u300c <a target=\"_blank\" href=\"https:\/\/aka.ms\/15615\">\u9867\u5ba2\u30a4\u30f3\u30b5\u30a4\u30c8<\/a>\u306b\u57fa\u3065\u304f\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306e\u7cbe\u5ea6\u3092\u9ad8\u3081\u308b\u300d\u3092\u3054\u89a7\u304f\u3060\u3055\u3044\u3002<\/td>\n<\/tr>\n<\/tbody>\n<\/table><\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>MC1325027 | Dynamics 365 Customer Insights &#8211; Data- Increase agent accuracy by grounding the agent in cus [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"class_list":["post-16562","post","type-post","status-publish","format-standard","hentry","category-uncategorized"],"_links":{"self":[{"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/posts\/16562","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/comments?post=16562"}],"version-history":[{"count":0,"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/posts\/16562\/revisions"}],"wp:attachment":[{"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/media?parent=16562"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/categories?post=16562"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/tags?post=16562"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}