{"id":1658,"date":"2023-05-23T07:00:27","date_gmt":"2023-05-22T22:00:27","guid":{"rendered":"https:\/\/m365jp.xyz\/?p=1658"},"modified":"2023-05-23T07:15:46","modified_gmt":"2023-05-22T22:15:46","slug":"servicerestored-mo559201-microsoft-365-suite-users-may-be-unable-to-load-office-com-microsoft365-com-and-microsoft-365-apps-for-the-web","status":"publish","type":"post","link":"https:\/\/m365jp.net\/index.php\/2023-05-23-servicerestored-mo559201-microsoft-365-suite-users-may-be-unable-to-load-office-com-microsoft365-com-and-microsoft-365-apps-for-the-web","title":{"rendered":"[serviceRestored] MO559201 | Microsoft 365 suite | Users may be unable to load office.com, microsoft365.com, and Microsoft 365 apps for the web"},"content":{"rendered":"
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MO559201 | Microsoft 365 suite | Users may be unable to load office.com, microsoft365.com, and Microsoft 365 apps for the web<\/th>\n<\/tr>\n<\/tbody>\n<\/table>\n
\n\n\n\n\n\n\n\n\n\n\n
Status<\/th>\nserviceRestored<\/td>\n<\/tr>\n
Classification<\/th>\nincident<\/td>\n<\/tr>\n
User Impact<\/th>\nUsers may have been unable to load office.com, microsoft365.com, and Microsoft 365 apps for the web.<\/td>\n<\/tr>\n
Last Updated<\/th>\n05\/22\/2023 21:00:51<\/td>\n<\/tr>\n
Start Time<\/th>\n05\/22\/2023 18:00:00<\/td>\n<\/tr>\n
End Time<\/th>\n05\/22\/2023 19:34:00<\/td>\n<\/tr>\n
Latest Message<\/th>\nTitle: Users may have been unable to load office.com, microsoft365.com, and Microsoft 365 apps for the web.<\/p>\n

User impact: Users may have been unable to load office.com, microsoft365.com, and Microsoft 365 apps for the web.<\/p>\n

More info: We received reports that this impact manifested for users primarily in the North America, Poland, and United Kingdom regions, though users in other regions also may have been affected.<\/p>\n

Final status: We identified that an office.com and microsoft365.com content rendering issue was introduced by a recent service deployment that was missing content assets. We’ve applied a fix to include the appropriate assets and our service telemetry and internal testing confirms that this has resolved the problem. Customers that continue to experience Microsoft 365 apps for the web content rendering issues may need to restart their app to receive the content assets.<\/p>\n

Scope of impact: This issue could have affected any user attempting to access office.com, microsoft365.com, and Microsoft 365 apps for the web.<\/p>\n

Start time: Monday, May 22, 2023, at 6:00 PM UTC<\/p>\n

End time: Monday, May 22, 2023, at 7:34 PM UTC<\/p>\n

Root cause: A recent service update deployment introduced a content rendering problem within the office.com and microsoft365.com sites, which also could have affected Microsoft 365 apps for the web content rendering.<\/p>\n

Next steps:
– We’re reviewing our update deployment procedures to improve our safeguards to prevent similar issues from occurring in the future.<\/p>\n

This is the final update for the event.<\/td>\n<\/tr>\n

Machine Translation<\/th>\n\u30bf\u30a4\u30c8\u30eb: \u30e6\u30fc\u30b6\u30fc\u304c Web \u7528\u306e office.com\u3001microsoft365.com\u3001\u304a\u3088\u3073 Microsoft 365 \u30a2\u30d7\u30ea\u3092\u8aad\u307f\u8fbc\u3081\u306a\u304b\u3063\u305f\u53ef\u80fd\u6027\u304c\u3042\u308a\u307e\u3059\u3002<\/p>\n

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\u5f71\u97ff\u306e\u7bc4\u56f2: \u3053\u306e\u554f\u984c\u306f\u3001Web \u7528\u306e office.com\u3001microsoft365.com\u3001\u304a\u3088\u3073 Microsoft 365 \u30a2\u30d7\u30ea\u306b\u30a2\u30af\u30bb\u30b9\u3057\u3088\u3046\u3068\u3059\u308b\u3059\u3079\u3066\u306e\u30e6\u30fc\u30b6\u30fc\u306b\u5f71\u97ff\u3092\u4e0e\u3048\u308b\u53ef\u80fd\u6027\u304c\u3042\u308a\u307e\u3059\u3002<\/p>\n

\u958b\u59cb\u6642\u9593:2023\u5e745\u670822\u65e5\u6708\u66dc\u65e5\u3001\u5348\u5f8c6:00UTC<\/p>\n

\u7d42\u4e86\u6642\u523b: 2023 \u5e74 5 \u6708 22 \u65e5\u6708\u66dc\u65e5 \u5348\u5f8c 7 \u6642 34 \u5206 (UTC)<\/p>\n

\u6839\u672c\u539f\u56e0: \u6700\u8fd1\u306e\u30b5\u30fc\u30d3\u30b9\u66f4\u65b0\u30d7\u30ed\u30b0\u30e9\u30e0\u306e\u5c55\u958b\u3067\u306f\u3001office.com \u30b5\u30a4\u30c8\u3068 microsoft365.com \u30b5\u30a4\u30c8\u5185\u3067\u30b3\u30f3\u30c6\u30f3\u30c4 \u30ec\u30f3\u30c0\u30ea\u30f3\u30b0\u306e\u554f\u984c\u304c\u767a\u751f\u3057\u3001Web \u30b3\u30f3\u30c6\u30f3\u30c4 \u30ec\u30f3\u30c0\u30ea\u30f3\u30b0\u7528\u306e Microsoft 365 \u30a2\u30d7\u30ea\u306b\u3082\u5f71\u97ff\u3057\u305f\u53ef\u80fd\u6027\u304c\u3042\u308a\u307e\u3059\u3002<\/p>\n

\u6b21\u306e\u30b9\u30c6\u30c3\u30d7:
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