{"id":16687,"date":"2026-06-04T08:02:32","date_gmt":"2026-06-03T23:02:32","guid":{"rendered":"https:\/\/m365jp.net\/?p=16687"},"modified":"2026-06-04T08:04:12","modified_gmt":"2026-06-03T23:04:12","slug":"mc1338811-microsoft-365-admin-center-retirement-of-add-note-option-in-support-tickets","status":"publish","type":"post","link":"https:\/\/m365jp.net\/index.php\/2026-06-04-mc1338811-microsoft-365-admin-center-retirement-of-add-note-option-in-support-tickets","title":{"rendered":"MC1338811 | Microsoft 365 admin center: Retirement of \u201cAdd Note\u201d option in support tickets"},"content":{"rendered":"
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MC1338811 | Microsoft 365 admin center: Retirement of \u201cAdd Note\u201d option in support tickets<\/th>\n<\/tr>\n<\/tbody>\n<\/table>\n
\n\n\n\n\n\n\n\n
Classification<\/th>\nplanForChange<\/td>\n<\/tr>\n
Last Updated<\/th>\n06\/03\/2026 22:39:56<\/td>\n<\/tr>\n
Start Time<\/th>\n06\/03\/2026 22:39:19<\/td>\n<\/tr>\n
End Time<\/th>\n08\/17\/2026 07:00:00<\/td>\n<\/tr>\n
Message Content<\/th>\n\n

[What and why]<\/b><\/p>\n

We will retire the ability to add notes directly to support tickets from the Microsoft 365 admin center Need Help experience.<\/p>\n

This change aligns support communication to channels that provide reliable and consistent engagement. Customers will continue to communicate with Microsoft Support through supported channels, including:<\/p>\n

    \n
  • Email communication with the support engineer<\/li>\n
  • Phone callbacks<\/li>\n
  • Other support experiences<\/li>\n<\/ul>\n

    [Rollout schedule]<\/b><\/p>\n

    The \u201cAdd Note\u201d option will be retired starting in early July 2026 <\/b> and will be fully removed by mid-July 2026<\/b> across Worldwide, GCC, GCC High, and DoD.<\/p>\n

    [Impact on your organization]<\/b><\/p>\n

    Who is affected<\/i><\/p>\n

      \n
    • Admins who manage or update Microsoft support tickets in the Microsoft 365 admin center<\/i><\/li>\n<\/ul>\n

      Platforms\/services<\/i><\/p>\n

        \n
      • Microsoft 365 admin center <\/li>\n<\/ul>\n

        What will happen<\/i><\/p>\n

          \n
        • The \u201cAdd Note\u201d option in support tickets will be removed. <\/li>\n
        • The option may appear disabled before it is removed.<\/li>\n
        • Communication with support will continue through existing channels, including email and phone. <\/li>\n<\/ul>\n

          [Action required \/ recommendations]<\/b><\/p>\n

            \n
          • No action is required.<\/li>\n
          • Inform admins that updates to support tickets should be completed using supported channels:\n
              \n
            • Reply to the email thread associated with the support request.<\/li>\n
            • Engage through phone when contacted by Microsoft support.<\/li>\n<\/ul>\n<\/li>\n
            • Update internal documentation if needed.<\/li>\n<\/ul>\n

              Additional information<\/u><\/p>\n

              This change only affects how updates are added to existing support tickets. Ticket creation and resolution workflows are not impacted. <\/p>\n

              [Compliance considerations]<\/b><\/p>\n

              No compliance considerations identified. Review as appropriate for your organization. <\/p>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table><\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"

              MC1338811 | Microsoft 365 admin center: Retirement of \u201cAdd Note\u201d option in support tickets Classification plan […]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"class_list":["post-16687","post","type-post","status-publish","format-standard","hentry","category-uncategorized"],"_links":{"self":[{"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/posts\/16687","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/comments?post=16687"}],"version-history":[{"count":0,"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/posts\/16687\/revisions"}],"wp:attachment":[{"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/media?parent=16687"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/categories?post=16687"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/tags?post=16687"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}