{"id":16770,"date":"2026-06-10T21:01:15","date_gmt":"2026-06-10T12:01:15","guid":{"rendered":"https:\/\/m365jp.net\/?p=16770"},"modified":"2026-06-10T21:01:34","modified_gmt":"2026-06-10T12:01:34","slug":"mc1386125-dynamics-365-customer-insights-improve-engagement-and-message-timing-with-outreach-optimization-agent","status":"publish","type":"post","link":"https:\/\/m365jp.net\/index.php\/2026-06-10-mc1386125-dynamics-365-customer-insights-improve-engagement-and-message-timing-with-outreach-optimization-agent","title":{"rendered":"MC1386125 | Dynamics 365 Customer Insights – Improve engagement and message timing with Outreach Optimization Agent"},"content":{"rendered":"
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MC1386125 | Dynamics 365 Customer Insights – Improve engagement and message timing with Outreach Optimization Agent<\/th>\n<\/tr>\n<\/tbody>\n<\/table>\n
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Classification<\/th>\nstayInformed<\/td>\n<\/tr>\n
Last Updated<\/th>\n06\/10\/2026 11:02:02<\/td>\n<\/tr>\n
Start Time<\/th>\n06\/10\/2026 11:00:52<\/td>\n<\/tr>\n
End Time<\/th>\n07\/10\/2026 11:00:52<\/td>\n<\/tr>\n
Message Content<\/th>\nWe are announcing the ability to improve engagement and message timing with Outreach Optimization Agent in Dynamics 365 Customer Insights – Journeys. This feature will reach public preview on June 25, 2026.<\/p>\n

How does this affect me?<\/b><\/p>\n

This feature enables you to add the Outreach Optimization Agent to your journey, select the emails you want delivered, and let the agent handle timing and cadence automatically.<\/p>\n

With the Outreach Optimization Agent, you can: <\/p>\n

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  • Start with an intelligent baseline<\/b>: Outreach Optimization Agent automatically creates a baseline messaging plan for your audience by analyzing overall historical engagement patterns, producing a smart, generic plan that is designed to work well for most customers before any individual optimization is applied.<\/li>\n
  • Listen to incoming interactions and adapt the plan in real time<\/b>: The agent continuously monitors incoming signals, including engagement and non-responsiveness, and adjusts follow up timing, cadence, or exits the plan based on whether the goal is progressing or has been achieved.<\/li>\n
  • Respect quiet times<\/b>: The agent enforces quiet time settings as a hard constraint, ensuring that messages are never sent outside approved communication windows, even if engagement data suggests otherwise.<\/li>\n<\/ul>\n

    What action do I need to take?<\/b><\/p>\n

    This message is for awareness, and no action is required.<\/p>\n

    If you would like more information on this feature, please visit Improve engagement and message timing with Outreach Optimization Agent<\/a>.<\/td>\n<\/tr>\n

Machine Translation<\/th>\nDynamics 365 Customer Insights – Journeys\u306eOutreach Optimization Agent\u3067\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u3068\u30e1\u30c3\u30bb\u30fc\u30b8\u30bf\u30a4\u30df\u30f3\u30b0\u3092\u6539\u5584\u3059\u308b\u6a5f\u80fd\u3092\u767a\u8868\u3057\u307e\u3059\u3002\u3053\u306e\u7279\u96c6\u306f2026\u5e746\u670825\u65e5\u306b\u516c\u958b\u30d7\u30ec\u30d3\u30e5\u30fc\u3055\u308c\u307e\u3059\u3002<\/p>\n

\u3053\u308c\u304c\u79c1\u306b\u3069\u3046\u5f71\u97ff\u3059\u308b\u306e\u3067\u3057\u3087\u3046\u304b?<\/b>
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\u30a2\u30a6\u30c8\u30ea\u30fc\u30c1\u6700\u9069\u5316\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u3092\u4f7f\u3048\u3070\u3001\u4ee5\u4e0b\u306e\u3053\u3068\u304c\u53ef\u80fd\u3067\u3059: <\/p>\n